Why MuleSoft is betting on network analytics (and you should too)

1. BATTLE ROUND:
NETWORK MONITORING V. NETWORK ANALYTICS
Why MuleSoft is Betting on Network Analytics
(and you should too)
Mike Hamilton
Head of IT
Andrew McAllister
Senior IT Operations Architect
PRESENTED BY
SPEAKERS
XBOX one Nintendo Switch

2. 2
FOUNDED
2014
CAPITALIZATION
$27M (two rounds)
MARKET
IT operations and Analytics (ITOA)
CUSTOMERS
100+
SOLUTION
Big data network analytics SaaS
INNOVATION
User performance management

3. 3
o IoT and user devices
o Multi-vendor, cross-stack data sources
o Employ modern scalability technologies
o Leverage AI/ML approaches from Google, Amazon, Netflix
o Address full-stack (every user transaction from client to cloud)
User/Device Performance Management
WE FOCUS ON THE
CLIENT EXPERIENCE

4. 4
o Only complete SaaS-based cloud network analytics platform
o Full stack IT wired/wireless network analytics, not a “siloed” solution
o Myriad of IT use cases (Service desk, Network Engineering, etc.)
o No sensors, client software, additional infrastructure
o Client, network and application performance analysis all in one
o Real-time, historical analysis of every client network transaction
o Brain dead simple SaaS alternative with zero network impact
Unique differentiation

5. 5
1.
Wired and wireless data
sources flow through the
network, WLAN controller
and different
infrastructure servers
2.
The Voyance crawler
intercepts data sources
through SPAN, SNMP,
SYSLOG connections, It
then processes the data
and sends low bit rate
metrics to the cloud
3.
The cloud engine
processes and correlates
incoming data providing
actionable information for
IT staff
Network Analytics in Action

6. Mike Hamilton - Head of IT
Andrew McAllister - Senior IT Operations Architect
Network Analytics vs. Monitoring

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Company Growth
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Network Performance and Company Culture
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Productive Muleys = Successful Business

13. User’s expectations have evolved...

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User expectations...
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People expect a fast network
My home network is fast! It should be
like that at work too!

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User expectations...
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It should work everywhere...
Only two bars of
signal strength??!!

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User expectations...
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Everything is supposed to work…
It seems like uploading data into
S3 while on a video call over
WiFi should be a no-brainer…
Come on!

17. We have to know...

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The scenario...
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Oh hey…I almost forgot…
I had a WiFi
problem…Yesterday…At some point...
Random VP
Random IT person

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Burning questions...
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Who else was having issues?
Which tool or metric will have the marker?
What was the root cause of the issue?
What infrastructure was involved in the root cause?

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Monitoring tools aren’t enough...
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What the network tells us...
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What we need to know...
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Karen is having network issues due to channel utilization on AP-4-12

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Raising the bar...Nyansa
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Impact of Nyansa
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Head of IT level:
“When I see someone that had an issue (whether or not they
reported it), I can let them know we saw it and worked to fix it.”
Result:
• Higher customer satisfaction
• Better user engagement

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Impact of Nyansa
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Head of IT level:
“We can correlate issues with changes and market upcoming changes
to the user base. People notice a difference more when we tell them
to look for one.”
Result:
• Higher customer satisfaction
• Better user engagement
• Highly relevant communication

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Impact of Nyansa
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Network Engineer Level:
“I know where to look immediately. Nyansa leads me to root cause.”
Result:
• Higher Customer Satisfaction
• Faster time to resolution
• More time for strategic projects

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Impact of Nyansa
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Helpdesk level:
“I can see issues as they emerge and can confirm user reports. I
don’t have to ask the engineers if something is wrong.”
Result:
• Empowered helpdesk
• User engagement - Helpdesk has an answer

28. Real life with Nyansa
Andrew McAllister

29. Help, the wireless isn’t working

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There is an issue with the wifi...
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● Internet?
● Wireless or Wired?
● Application?
● Where was user?
● When was issue?
● Roaming issue? Medium Issue?
● DHCP, DNS issue?
● Authentication?

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The old tools
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The customer’s perspective
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The customer’s perspective
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The customer’s perspective
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The customer’s perspective
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The customer’s perspective
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The Customer Perspective
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Red indicates
overlapping
channel
association with
adj. APs.
Channel
Interference.

38. Capacity Planning

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Capacity Planning
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● Vendor A Wireless
○ Poor algorithm for Power Tx and Channel
allocation
○ DFS (Dynamic Frequency Selection) Doppler
recovery issues
○ Client Distribution

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Capacity Planning
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● Vendor B Wireless
○ Replace Vendor A with Vendor B
○ ~14 Offices globally in scope,
○ Hundreds of thousands $$$

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Capacity Planning.
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Vendor A
Installed Vendor B

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Network Baseline
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Network Baseline
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Network Baseline
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Network Baseline
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Establish a baseline
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● Establish a baseline not just a threshold
● Using data to influence network augmentation or
improvement projects.
● Annotation. Did a change improve the network?
● Tailor alerts to be more meaningful or actionable.

47. Clearing the noise
A step towards proactive tuning

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How well is my network performing?
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● How do I compare in the industry?

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Analytics
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How well is my network performing?
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● How do I compare in the industry?
● Do you have Recommendations?

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Analytics
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How well is my network performing?
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● How do I compare in the industry?
● Do you have Recommendations?
● Drill down into my data

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Trouble Shooting
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Troubleshooting
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The customer’s perspective
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Establish a baseline
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● How do I compare in the industry?
● Health and Remediation recommendations.
● Drilling in and out of data to gain quick insights.

57. Getting Started and wrap up

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Deployment
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● 2 site POC vendor A vs Vendor B
● Configure a SPAN port
● OVA template with 15 minute installation
● Configure login / snmp traps on wireless controller
● Post POC, Licensed per AP so could start small

59. Helpdesk Enablement has been
a game changer

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API’s for everyone!
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Summary - why Not a monitoring tool?
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● Does not replace your existing tools.
● Augments and scales as you need it
● How does the User see it?
● In a diverse technology environment, what are
your needs for today?
● Self Service - Helpdesk Enablement

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Some Links
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Nyansa Public Documentation Site
https://support.nyansa.com/hc/en-us
Nyansa Crawler Setup
https://support.nyansa.com/hc/en-us/sections/115002589028-Crawler-Setup
Nyansa GraphiQL API
https://support.nyansa.com/hc/en-us/articles/115001537871-Voyance-APIs
https://nyansa.github.io/api/

63. Q/A