How to chat with seller support

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Chat with us
Connect with us in real time

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Learning Objectives
After completing this tutorial, you will be able to:
• Use Live Chat easily

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Chat with us – Getting Started
Step 1: Click on ‘Contact
Seller Support’ to get
started

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Chat with us – Getting Started
Step 2: Click on ‘Chat
with us’ to start the chat
Note: You can connect with us through Live Chat seven days a
week (Monday to Sunday), from 10 a.m. to 7 p.m.

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Chat with us – Getting Started
A seller support executive
will be assigned to chat
with you

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Typing Your Queries
Step 3: Type your query here
Once you are connected, you will
receive a message from us

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Typing Your Queries
Your message will be displayed here
in the chat box along with your
seller ID

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Uploading Files
Step 5: Click here to choose the file
you want to attach
Step 4: If you want to attach a
file, click here

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Uploading Files
You will receive a notification
on the file upload

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Mute Sound
Step 6:In case you would
like to turn off the chat
sounds, click here

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Print Chat History
Step 7:Do you want to save your
chat history for future reference?
Click here

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Signing Out
Step 8:Are all your queries
resolved? Click here to
disconnect from chat

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Signing Out
You will receive a notification upon
disconnecting from chat
Step 9: Click here to close the chat
box and to send your feedback on
the chat session

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Summary
Congratulations! You have completed the tutorial on ‘Live
Chat’. Now you will be able to:
• Get in touch with us in real time and resolve your queries easily

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Questions?
Contact Seller Support for any issues/queriesDoing Business