Meet XO

About XO Communications
• Leading nationwide provider of data and IP • Focus on business, large enterprise and
services wholesale customers
• Comprehensive portfolio of communications, • Customers include more than 50% of the
managed network and IT infrastructure Fortune 500
services • Leading brands across major industries
• Headquartered in Herndon, VA • Major cable, content, mobile wireless and
• More than 3,200 employees domestic/global telecommunications
• Annual revenues of more than $1.5B companies

Our Customers
Large Enterprise Mid-Market SMB Wholesale

Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 2

Why We’re Different
Delivering Value through a Superior Customer Experience

The Solutions You Want.
We provide the key IP communications, managed
network and IT infrastructure solutions your business
needs to accelerate performance, control costs and
simplify operations.

The Support You Need.
With XO you’re not just buying cutting edge
technology; you’re getting the people behind it. We
provide a dedicated account team, expert solutions
engineers, and online tools to ensure a consistent and
superior customer experience.

The Performance You Expect.
We’ve built one of the most advanced networks with the
performance, reliability and scalability your business
requires that is in the places you need us to be.


Helping You Solve Today’s IT Challenges
With Solutions that Meet Your Key Needs

Reduced
Capital Budgets

Managing Increased Scaling the Network for
IT Complexity Voice, Video & Cloud

Improving Securing the
Performance Enterprise

Minimizing IT
Infrastructure &
Maintenance Costs

Solutions Enabling Your Business
Converged Networks | Unified Communications | SIP Trunking
Wide Area Networks | WAN Optimization | Security
Cloud Computing | Content Delivery Networks


Comprehensive Services Portfolio
Robust Services with Simple Pricing to Meet Your Key Communications,
Networking and IT Infrastructure Needs

Internet connectivity and Voice, collaboration and Cloud computing, hosting Faster application and Network security and
intelligent networks. communications. and IT services. network performance. data protection.

Internet Access VoIP Hosted Exchange Applications Network Security
Ethernet Services SIP Trunking Web Hosting Performance Data Backup
Management
MPLS IP-VPN Hosted PBX Managed Servers
WAN Optimization
VPLS Web/Audio Virtual Machines
Conferencing Content Delivery
Private Line Storage Networks
Wavelength Contact Center / IVR
Colocation
Fixed Wireless Access


Internet connectivity and
intelligent networks
• Dedicated Internet Access
• IP Transit
• Ethernet Access
• Ethernet Hub
• Ethernet Private Line
• MPLS IP-VPN
• Wireless Backup
• Managed Routers
• VPLS
• Private Line
• Wavelength
• Colocation
• Fixed Wireless Access

Voice, collaboration and
communications
• XO IP Flex
• XO IP Flex with VPN
• SIP Trunking
• Enterprise SIP Trunking
• Managed SBC
• Hosted PBX
• Web & Audio Conferencing
• Interactive Voice Response
• Contact Center on Demand
• Mass Notification


Cloud computing, hosting
and IT services
• Hosted Exchange
• Web Hosting
• Cloud Computing – Managed Servers,
Virtual Machines, Storage


Faster application and
network performance
• Applications Performance Management
• WAN Acceleration
• Content Delivery Networks – Content Caching,
Web & Application Acceleration, Origin Storage,
Video Streaming


Network security and
data protection
• Premise-Based Network Security
• Hosted Network Security
• Backup Services – Automated Online Data Backup,
Remote Disaster Recovery, and Laptop Backup,
Recovery & Data Security


The XO Network
Superior Performance, Reach and Reliability


The XO Network
One of the Industry’s Largest and Most Advanced IP Networks

Extensive Coverage
• 85 major metropolitan markets
across United States
• Global service delivery to 50+
countries on 5 continents
• 3,300 on-net buildings
• Ethernet access to hundreds of
thousands business locations

Robust Assets
• Tier 1 IP network
• Built using advanced IP and optical
technology from Ciena, Cisco,
Infinera and Juniper Networks
• 19,000 route mile inter-city miles
• 1 million metro fiber miles
• 50+ colocation facilities
• Fixed wireless spectrum in 80 major
metropolitan markets


Customer Experience
Because Service Matters Most


Providing a Total Customer Experience
A Dedicated Team of Professionals and Resources from End-to-End

Account Executive

Designated Points of Contact
XO Business Solutions
Center Engineer Consistent Customer
Experience

Smooth Implementation for
Customer YOUR Project Every XO Service
Care COMPANY Manager
24x7 Customer Care
Representatives

Customer Portal and Online
Billing & Audit Service Tools to Manage Your Account
Manager Delivery and Services Easily

Client Services
Manager


XO Customer Portals
Online Tools to Manage Your Account Anytime, Anywhere

Easy Account Management & Billing
• View, download and analyze bills and call detail reports
• Pay bills online via credit card or debit from your bank account
• Set up Autopay so bill payments are automatically deducted
each month
• Change billing address online
• Sign up for paperless billing and email payment reminders
• Designate four account access levels (including Master
Administrator)
Mobile Access
• Create repair tickets, view ticket status, and make ticket
updates from any web-enabled mobile device
24/7 Customer Care
• Initiate trouble tickets online 24/7
• Email requests or issues directly to a Customer Care agent
• Review current trouble ticket status or get notified by email
• Sign up to receive network outage and proactive maintenance
notifications
Online Service Management
• Configure features for your VoIP services
Network Visibility & Statistics
• Monitor performance on each Internet access circuit


A Recognized Data & IP Services Leader
By Top Analyst and Research Firms

#1 Business VoIP & SIP Trunking Provider
• More than 1.3 million business VoIP end users. Recognized by Frost & Sullivan in 2010 and
2011 as the leading VoIP and SIP trunking provider (2011 North American Competitive
Strategy Leadership Award for VoIP Access and SIP Trunking).

Among Top 5 U.S. Business Ethernet Services Providers
• Ranked #5 U.S business Ethernet provider by Vertical Systems in terms of Ethernet port
market share (Year-End 2011 U.S. Business Ethernet LEADERBOARD).

Among Top 5 U.S Business Internet Service Providers
• Recognized by Frost & Sullivan in 2011 has having the fastest growth rate for business
Dedicated Internet Access services (2011 North American Competitive Strategy Leadership
Award for Retail DIA Services) and ranked #5 in terms of market share by revenue.

The Leading Competitive Services Provider (Gartner)
• In Gartner’s Critical Capabilities for U.S. Telecom Services report, XO is the highest ranked
competitive provider, ahead of CenturyLink, Level 3 and tw telecom, in terms of our product
portfolio and capabilities to support mid-size and large businesses.
• The 2011 Gartner Magic Quadrant highlights that has XO has made positive strides in
becoming a “full service enterprise carrier” and has “one of the industry's most straightforward
pricing models for IP services, especially when considering MPLS and SIP services.”


A Trusted, High-Value Provider of IP & Data Services
Gartner Ranks XO as the #1 Competitive Services Provider to Support the
Critical Needs of Mid-Size and Large Enterprises

Gartner, Critical Capabilities for U.S. Telecom Services, December 6, 2011


XO Financials

Focus on Data & IP Services
Revenue $1.53 billion
Revenue

EBITDA $189 million Data & IP
35% Services
65% Legacy TDM
Services
Capex $235 million
Sales
Cash Balance $63 million
10% Data & IP
Services
Long-Term Debt $60 million 90%
Legacy TDM
Services

All financial data is for FY 2011


Committed to a Superior Customer Experience
Because It Matters Most

The Solutions You Want.
Comprehensive IP communications, managed
network and IT infrastructure solutions.

The Support You Need.
Our employees are passionate about providing
the best customer experience.

The Performance You Expect.
Our network has the proven performance, reliability
and reach to support the needs of the most
demanding businesses.


Thank You


Contact Info

Sean Woodward
Enterprise Account Leader
XO Communications
4000 Highland Parkway
Atlanta, Georgia 30082
Phone: (678) 433-5704
Mobile: (404) 205-2116
Email: sean.woodward@xo.com


Meet XO

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