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Meet XOPresented by Mike ShermanApril, 18th, 2012
About XO Communications• Leading nationwide provider of data and IP                                           • Focus on b...
Why We’re DifferentDelivering Value through a Superior Customer Experience                                                ...
Helping You Solve Today’s IT ChallengesWith Solutions that Meet Your Key Needs                                            ...
Comprehensive Services Portfolio  Robust Services with Simple Pricing to Meet Your Key  Communications, Networking and IT ...
Internet connectivity andintelligent networks•   Dedicated Internet Access•   IP Transit•   Ethernet Access•   Ethernet Hu...
Voice, collaboration andcommunications•   XO IP Flex•   XO IP Flex with VPN•   SIP Trunking•   Enterprise SIP Trunking•   ...
Cloud computing, hostingand IT services• Hosted Exchange• Web Hosting• Cloud Computing – Managed  Servers, Virtual Machine...
The XO NetworkSuperior Performance, Reach and ReliabilityCopyright 2012. XO Communications, LLC. All rights reserved. XO, ...
The XO NetworkOne of the Industry’s Largest and Most Advanced IP NetworksExtensive Coverage• 85 major metropolitan markets...
Customer ExperienceBecause Service Matters MostCopyright 2012. XO Communications, LLC. All rights reserved. XO, the XO des...
Providing a Total Customer Experience A Dedicated Team of Professionals and Resources from End-to-End                     ...
XO Customer PortalsOnline Tools to Manage Your Account Anytime, AnywhereEasy Account Management & Billing• View, download ...
A Recognized Data & IP Services LeaderBy Top Analyst and Research Firms#1 Business VoIP & SIP Trunking Provider• More than...
A Trusted, High-Value Provider of IP & Data ServicesGartner Ranks XO as the #1 Competitive Services Provider to Support th...
XO Financials                                                                                                   Focus on D...
Committed to a Superior Customer ExperienceBecause It Matters Most                                                        ...
Thank You   Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are...
Contact InfoMike ShermanSalesXO Communications21555 Melrose AveSouthfield, Mi, 48075Phone: 248-415-5942Mobile: 248-414-574...
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Meet XO

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Meet XO

  1. 1. Meet XOPresented by Mike ShermanApril, 18th, 2012
  2. 2. About XO Communications• Leading nationwide provider of data and IP • Focus on business, large enterprise and services wholesale customers• Comprehensive portfolio of communications, • Customers include more than 50% of the managed network and IT infrastructure Fortune 500 services • Leading brands across major industries• Headquartered in Herndon, VA • Major cable, content, mobile wireless and• More than 3,200 employees domestic/global telecommunications• Annual revenues of more than $1.5B companies Our Customers Large Enterprise Mid-Market SMB Wholesale Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 2
  3. 3. Why We’re DifferentDelivering Value through a Superior Customer Experience The Solutions You Want. We provide the key IP communications, managed network and IT infrastructure solutions your business needs to accelerate performance, control costs and simplify operations. The Support You Need. With XO you’re not just buying cutting edge technology; you’re getting the people behind it. We provide a dedicated account team, expert solutions engineers, and online tools to ensure a consistent and superior customer experience. The Performance You Expect. We’ve built one of the most advanced networks with the performance, reliability and scalability your business requires that is the places you need us to be. Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 3
  4. 4. Helping You Solve Today’s IT ChallengesWith Solutions that Meet Your Key Needs Reduced Capital Budgets Managing Increased Scaling the Network for IT Complexity Voice, Video & Cloud Improving Securing the Performance Enterprise Minimizing IT Infrastructure & Maintenance Costs Solutions Enabling Your Business Converged Networks | Unified Communications | SIP Trunking Wide Area Networks | WAN Optimization | Security Cloud Computing | Content Delivery Networks Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 4
  5. 5. Comprehensive Services Portfolio Robust Services with Simple Pricing to Meet Your Key Communications, Networking and IT Infrastructure NeedsInternet connectivity and Voice, collaboration and Cloud computing, hosting Faster application and Network security andintelligent networks. communications. and IT services. network performance. data protection.Internet Access VoIP Hosted Exchange Applications Network SecurityEthernet Services SIP Trunking Web Hosting Performance Data Backup ManagementMPLS IP-VPN Hosted PBX Managed Servers WAN OptimizationVPLS Web/Audio Virtual Machines Conferencing Content DeliveryPrivate Line Storage NetworksWavelength Contact Center / IVRColocationFixed Wireless Access Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 5
  6. 6. Internet connectivity andintelligent networks• Dedicated Internet Access• IP Transit• Ethernet Access• Ethernet Hub• Ethernet Private Line• MPLS IP-VPN• Wireless Backup• Managed Routers• VPLS• Private Line• Wavelength• Colocation• Fixed Wireless AccessCopyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 6
  7. 7. Voice, collaboration andcommunications• XO IP Flex• XO IP Flex with VPN• SIP Trunking• Enterprise SIP Trunking• Managed SBC• Hosted PBX• Web & Audio Conferencing• Interactive Voice Response• Contact Center on Demand• Mass NotificationCopyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 7
  8. 8. Cloud computing, hostingand IT services• Hosted Exchange• Web Hosting• Cloud Computing – Managed Servers, Virtual Machines, StorageCopyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 8
  9. 9. The XO NetworkSuperior Performance, Reach and ReliabilityCopyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 11
  10. 10. The XO NetworkOne of the Industry’s Largest and Most Advanced IP NetworksExtensive Coverage• 85 major metropolitan markets across United States• Global service delivery to 50+ countries on 5 continents• 3,300 on-net buildings• Ethernet access to hundreds of thousands business locationsRobust Assets• Tier 1 IP network• Built using advanced IP and optical technology from Ciena, Cisco, Infinera and Juniper Networks• 19,000 route mile inter-city miles• 1 million metro fiber miles• 50+ colocation facilities• Fixed wireless spectrum in 80 major metropolitan markets Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 12
  11. 11. Customer ExperienceBecause Service Matters MostCopyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 13
  12. 12. Providing a Total Customer Experience A Dedicated Team of Professionals and Resources from End-to-End Account Executive Designated Points of Contact XO Business Solutions Center Engineer Consistent Customer Experience Smooth Implementation forCustomer YOUR Project Every XO Service Care COMPANY Manager 24x7 Customer Care Representatives Customer Portal and Online Billing & Audit Service Tools to Manage Your Account Manager Delivery and Services Easily Client Services Manager Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 14
  13. 13. XO Customer PortalsOnline Tools to Manage Your Account Anytime, AnywhereEasy Account Management & Billing• View, download and analyze bills and call detail reports• Pay bills online via credit card or debit from your bank account• Set up Autopay so bill payments are automatically deducted each month• Change billing address online• Sign up for paperless billing and email payment reminders• Designate four account access levels (including Master Administrator)24/7 Customer Care• Initiate trouble tickets online 24/7• Email requests or issues directly to a Customer Care agent• Review current trouble ticket status or get notified by email• Sign up to receive network outage and proactive maintenance notificationsOnline Service Management• Configure features for your VoIP servicesNetwork Visibility & Statistics• Monitor performance on each Internet access circuit Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 15
  14. 14. A Recognized Data & IP Services LeaderBy Top Analyst and Research Firms#1 Business VoIP & SIP Trunking Provider• More than 1.3 million business VoIP end users. Recognized by Frost & Sullivan in 2010 and 2011 as the leading VoIP and SIP trunking provider (2011 North American Competitive Strategy Leadership Award for VoIP Access and SIP Trunking).Among Top 5 U.S. Business Ethernet Services Providers• Ranked #5 U.S business Ethernet provider by Vertical Systems in terms of Ethernet port market share (Year-End 2011 U.S. Business Ethernet LEADERBOARD).Among Top 5 U.S Business Internet Service Providers• Recognized by Frost & Sullivan in 2011 has having the fastest growth rate for business Dedicated Internet Access services (2011 North American Competitive Strategy Leadership Award for Retail DIA Services) and ranked #5 in terms of market share by revenue.The Leading Competitive Services Provider (Gartner)• In Gartner’s Critical Capabilities for U.S. Telecom Services report, XO is the highest ranked competitive provider, ahead of CenturyLink, Level 3 and tw telecom, in terms of our product portfolio and capabilities to support mid-size and large businesses.• The 2011 Gartner Magic Quadrant highlights that has XO has made positive strides in becoming a “full service enterprise carrier” and has “one of the industrys most straightforward pricing models for IP services, especially when considering MPLS and SIP services.” Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 16
  15. 15. A Trusted, High-Value Provider of IP & Data ServicesGartner Ranks XO as the #1 Competitive Services Provider to Support theCritical Needs of Mid-Size and Large Enterprises Gartner, Critical Capabilities for U.S. Telecom Services, December 6, 2011 Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 17
  16. 16. XO Financials Focus on Data & IP Services Revenue $1.53 billion Revenue EBITDA $189 million Date & IP 35% Services 65% Legacy TDM Services Capex $235 million Sales Cash Balance $63 million 10% Date & IP ServicesLong-Term Debt $60 million 90% Legacy TDM Services All financial data is for FY 2011 Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 18
  17. 17. Committed to a Superior Customer ExperienceBecause It Matters Most The Solutions You Want. Comprehensive IP communications, managed network and IT infrastructure solutions. The Support You Need. Our employees are passionate about providing the best customer experience. The Performance You Expect. Our network has the proven performance, reliability and reach to support the needs of the most demanding businesses. Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 19
  18. 18. Thank You Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 20
  19. 19. Contact InfoMike ShermanSalesXO Communications21555 Melrose AveSouthfield, Mi, 48075Phone: 248-415-5942Mobile: 248-414-5741Email: michael.j.sherman@xo.com Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 21

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