1. 1
SCOTT MURPHY
E-mail: murphyslaw1976.sm@gmail.com
Phone: 0434 333 229 – 07 3281 6947
Address: 9 Watsonia Drive Leichhardt
Queensland 4305.
EDUCATION: ___________________________________
January 2016- Present CareersAustralia.
Diploma of Community Services.
. Work Effectively in the community sector.
. Work Effectively with culturally diverseclientsand co-workers.
. Work Effectively with Aboriginaland or Torres Strait Islander Peoples.
. Conducting interviewswith Clientsor Customers.
. Preparing WorkplaceHealth and Safety Presentationsfor Colleagueson
New Policiesand Procedures.
January- March 2016 EvolveTherapeutic Services.
Certificateof Strategiesfor Caring for Young People with
Traumatic Backgrounds:
. How to deal with stressful situations.
. How to defuse Anger or possible violent situations.
. Learning that even the toneof your voicecan be the differencebetween a
Positiveor negativeoutcome. I have learnt howto bring the best possible
outcomefor peopleto see their Full potential.
2. 2
August 2009- October 2009 AxiomCollege.
Cert III Transport and logisticsWarehousing and storage.
. Packaging goods for transport.
. Pick and process orders.
. Receipt of goods.
. Use product knowledgeto completework operations.
. Completereceiver and dispatch operations.
. Participatein stocktakeauditing.
. Monitor storagefacilities.
. Shift material Safely using manual handling methods.
. Shift material using fork liftsand pallet jacks.
. Participatein basic workplacecommunications.
. Conduct safe housekeeping practices.
. Implement and monitor occupational Health and safety procedures.
. Work effectively with othersin a team environment.
. Learnt exceptional customer serviceskills.
. Use up-to-dateinfo -technology devicesand computer applicationsin the
Workplace.
August 2009- October 2009 Career Keys
Cert II Business administration.
. Produceword processed documents.
. Organiseand completedaily work activities.
. Work effectively with Clientsand Co-workers.
. St John AmbulanceFirst Aid
3. 3
SKILLS_____________________________
. Attention to detail
. Problemsolving
. Time Management
. I am a teamplayer but can also work independently
. I am a quick study
. I like to work beyond my duties
. I have hoe to recogniseproblemsituationsbefore they arise and to deal
Accordingly.
. I have a lot of customer serviceexperiencein debt recovery, complaintsand
general customer enquiries.
. I am well versed in most computer operating systemssuch as SAP, WMS,
FCS, EWP, RP data and Tallyman just to name a few.
. I am currently working at a level 4 for both numeracy and literacy testing for
core skillsprofilefor adults.
. NET WORKING, constant emails with updatesand progress reports.
. I have a lot of experience dealing with difficult situationsand or people to
ensure the best possible outcome for both customer and employer.
. I excel under pressure and I have an innateability to handlepressure at a
fast pace to ensure the job get donewith accuracy and efficiently in themost
respectful manner.
. I also take pridein my appearanceand work ethic as well as thequality of
my work and my dedication to 100% of work output.
4. 4
EXPERIENCE______________________
October 2011- present
Department of communities’ child safety services Foster Carer
. I have been a Carer for About 5 yearsnow and in that timeI have achieved
The Following skills.
. I have learnt how to prioritiseto maximisethe quality of work.
. Time management as it is pertaining to stability and structure.
. I haveAchieved a high level of time management through structured
Planning.
. As well as the psychological impairmentsmy Foster child also had
Leukaemia Which he is also in recession and I pray it will never return.
. I have a better understanding of Policiesand Procedures through a wide
Range of companiessuch as MERCY FAMILY SERVICES, EVOLVETHERAPUITIC
SERVICES, FOSTER CAREQLD, THE OFFICEOF THE PUBLIS GUARDIAN,
THE DEPARTMENTOF COMMUNITIES CHILD SAFETY, THE CANCER COUNCIL,
CAMP QUALITY, OCCUPATIONAL THERAPIST, DOCTORS AND SUPPORTSTAFF
AT LADY CELENTO HOSPITAL.
. My foster child has gone through a lot of issues likehaving leukaemia,
Attention deficit disorder, Attachment issues, Anger, Self-harm, and a
Completeset of at least 19 Respiteand permanent Carer that gave up on this
child he is 8 now and is do very well and I thankgod for giving me the
strength to overcome any obstacles which have been put before me I have
been trained in emergency proceduresto do with cleanlinessas any germs or
injuriescan play havoc with his leukaemia treatment and in turn cause him to
be very ill to the point of infection.
5. 5
August 2010- November 2010
Drake industrial/Drakeinternational
Temp consultant/labourer
. Short listing of applicants
. Data entry
. General officeduties
. Creating new files
. Administration assistant
. Reception dutiesincluding front end counter and diverting phones
. Reference checks
. Manuel labouring
March 2008 –July 2008
LWR Manufacturing
. Warehouse supervisor
. Unloading and loading of stock & material
. Catalogueand label stock for storage
. Assemble order for foreign and domestic clientele
. Complaint handling and resolution
. Visual stocktakeagainst computer stock levels and investigate
. International freight handling
. Liaise with clienteleon orders and lead times as well as returns
. Supervisor of warehouse machinery, Quality control and inventory stock
management.
6. 6
October 2005- April2009
WoolworthsRDC Storeperson
. Order assemble
. Forklift operations/Pallet jack
. Systems/ Stock levels and stock take, out of stock products, Abandon pallet
resolution
. Loading in dispatch
. Unloading in receipt
. Advisor to the supervisor on stock levels and product displacement
. Experiencein fresh produce, ambient and chiller
. Loading trucksfor delivery to each store
. Applied work place health and safety standardsto Fork lift operations,
Order assemble and the proper applicationsof hazardouschemicals.
. Experiencewith the WMS operating systems
November 2008- April 2009
Challengerecruitment/Coca Cola Amital
. Forklift Operations
. Loading and unloading trucks
. Production line operator
. Line Maintenance
. Product quility
7. 7
July 2004- March 2005
Stellar call centre
Customer serviceagent for 3 mobile
. Dealing with liveaccounts
. Negotiating newaccounts
. Liaising with the international call centreIndia
. Training new staff in OH&S procedures
. I have experiencewith the Tallyman operating systems
. Problemsolving
. Prioritizing work sheets
. Working above thecompany KPIs
February 2004- August 2003
Repcol debt recovery
Collectionsagent
. Dealing with aged and new accounts
. Skip tracing
. Preparing statementsand accountsfor legal recovery
. Preparing statementsfor creditors
. Processing paymentsvia credit card or check against debtor accounts
. Negotiating payment planswithin a short time frame
. Dispute resolution
