1. Clarissa A. Goodnight
202 W. Haddock
Norman, OK 73069
(405)473-2250
cahites216@gmail.com
.
Objective
-To utilize myofficetrainingandcustomerserviceskillstoenhance the successof yourorganization.
-Advance inanyjobopportunityIam giventoimprove mylife andthe livesof the peopleIhave an
influenceonaroundme.Hopefully Iwill learnnew things,andhave some funalongthe way.
-Consistentlymeetthe expectationsof myemployerandclientsIworkwithalike.
Education
General EducationDiploma,Highschool Equivalent 2008, Taco Bell SuccessinShiftManagementand
CustomerService course 2011, OklahomaCityCommunityCollege,
Earned 24 college creditsincludingtwoEnglishClasses,Medical Terminology,Psychologyand
DevelopmentalPsychology, IntrotoSociology, Historysince the CivilWar,Nutrition, Anatomy andMath
III.
Skills
-I am a quicklearner
-Multi-tasking
-Abilitytoorganize andcategorize information
-I am an active listenerwiththe abilitytosmile throughthe phone andmake the clientfeel atease.
- Knowledgeof MicrosoftWordand Excel
-Types60 words perminute
-CustomerService trainingandclassesassociatedwithbeinginamanagementpositionatTacoBell. .
-Greatat handlingstressful situationsandfindingapositiveoutcome.
-I have a fairlygoodunderstandingof computers,includingoperatingsystems,andsome hardware.
-Extensiveanimal relatedskillsandinterests.
Achievements
- Runningsuccessful shifts,alwaysgetting greatcustomerfeedback.
- Has a vast knowledge of the companypoliciesandthe computersystem
-Became a shiftmanagerforTaco Bell
-Made the “5 yearmark” withTaco Bell
-Receivedagreen“CORE”on myshift.(TacoBell Corporate Inspection)
-Shiftmanagerforone of the top100 Taco Bellsinthe Nation.
-CompletedBasicEducationCourseswithOCCC
-Maintaineda3.0 GPA in college
-ConsistentlyreceivedGreenChamps/RecommendaFriendScores(TacoBell Customerfeedback
program)

2. Clarissa A. Goodnight
202 W. Haddock
Norman, OK 73069
(405)473-2250
cahites216@gmail.com
Experience
Middle Earth ChildDevelopmentCenterOctober2015-January 2016
(151 12th Ave SE # 100, Norman,OK73071)
AssistantTeacher
Duringthe course of the day I helpedtake care of childrenrangingfromsix weeksto5 yearsold.This
includedchangingdiapers,preparingmeals,cleaning,andprovidingasafe,caringand funenvironment
for learningthroughoutthe day.
Commercial Insurance.netFebruary-April2015 (Tempposition)
(2420 SpringerDr, Norman,Oklahoma)
Traffic
Followinguponbusinessinsurance inquiresviatelephone.Classifyingclientsintoatargetdestination
and thensettingthemupwithinsurance companiesforquoteseitherin-house oroutof house. Assisting
clientswithfillingoutformsandansweringbasicinsurance inquires.
Taco Bell #020792 July2008- April 2014 (Quitbecause of aninjury)
(1150 E. AlemedaNorman,OK73071)
ShiftLeader
Responsible forrunningasmoothshift,putting employees inpositionswheretheirskillswillbe utilized
to the fullest, creatinganenjoyable experience forthe customersthatkeepsthemcomingbacktomy
restaurant, handingmoney andfollowingthe proceduresthatprotectthe companyaswell asmyself,
while alsoprovidingsafetyandsecuritytomyemployeesandcustomersinthe buildingduringmyshift,
and sometimes handlingcustomercomplaints. Iwas alsoincharge of the weeklyinventorycounton
Tuesdaynights.Thisincludedcountingall the productinthe store,inputtingitintothe program.Iwould
alsocalculate salesandlossforthe week,inputintothe spreadsheetandreportweeklyaccountingto
my Regional General Manager.
Conoco July2012 – January2013
(1161 12th
Ave NERobinsonSt.Norman,OK 73071, locationundernew management)
Cashier, verifyingdeliveriesandinvoices,pricingitems, Greetingcustomers,Stocking, Cleaning,
maintaining$1,000 dailycash balance.
McDonalds Aug2006-June 2008
(1150 E. AlemedaNorman,OK73071)
CrewMember/BirthdayPartyCrewLeader
FoodPrep, CustomerService,maintained$1,000 dailycash balance,handled some customer
complaints. Playhouse BirthdayPartyPlanner.
TCIM June 2007-Oct 2007
(Locationnolongeropen,itwaslocatedinNorman,Ok)
Care CreditIdentitytheftprotectionsales.
I made callsofferingcurrentcardholdersextraprotectionagainstidentitytheft.

3. Clarissa A. Goodnight
202 W. Haddock
Norman, OK 73069
(405)473-2250
cahites216@gmail.com
VolunteerWork(animal based experience)
I was raisedrescuingandnursinganimalsbacktohealth,butI have alsohad the pleasure of
volunteeringwithBlue Hawk,NormanAnimal Shelter,The BellaFoundationandDr LeroyHowellsoffice
(veterinarian)
References
KimberlySwitzer
Regional General Manager
600 NW12th St. Moore,Ok 73160
(405) 537-9878
April Ramsey
ShiftLeader
1101 12th Ave NE
Norman, OK73071
(405) 517-2998
CindyDuffy
ShiftLeader
600 NW12th St. Moore,Ok 73160
(405)250-2202