Enhance your customer interactions and provide a seamless workflow experience for your agents. Let’s check out how to improve call centres KPI with a predictive dialer in this slideshare.

1. ImproveCall
CentreKPIs
WithPredictive
Diallers

2. A predictive dialler
is a solution that
makes automated
outbound calls and
connects the
answered calls to
available agents

3. It improves contact
centre efficiency
and saves time by
screening out busy
signals,
unanswered calls,
disconnected
numbers and so on

4. Let's learn how to improve
your call centre KPIs with
a predictive dialler.

5. Predictive dialler
automatically dials
phone numbers and
anticipates the
availability of the
next live agent,
improving efficiency
#1Queueingoutboundcalls

6. The dialler ensures
agents spend a
significant percentage
of their time talking to
customers and not
dialling multiple
numbers
#2Eliminatesmanualdialling

7. Calls routed to
agents allow more
interactions and
saves them from
listening to dial tones
and hanging up on
unanswered calls
#3Callsperhour

8. Diallers filter out calls
so that potential and
interested customers
can connect with
agents, resulting in
improved sales
#4Conversions

9. The dialler system
ensures that agents
receive a steady
flow of calls without
wasting their time
on dropped calls or
wrong numbers
#5Increasesagentefficiency

10. Predictive dialler
records customer
data that helps
analyse customer
opinion and review
campaigns
#6Managedataquality

11. Predictive dialler
connects customers
with available
agents without any
delay, saving time
and increasing
engagement
#7Customersatisfaction

12. To conclude, predictive dialers
help call centres increase their
KPIs by improving agents
efficiency and productivity

13. Acefone delivers a cloud-based
communication service that ensures the
total security of your business data.
We offer hosted phone system services
that provide seamless communication,
CRM systems and help desk software
integrations that let you work from any
corner of the world.
Visit - www.acefone.com/uk/
Call us - 0800-084-3663
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