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The Intangibles –
do we need to change our focus
1
https://www.surveymonkey.com/r/2NLBKQ6
2
WTF is ‘safety’?
What are your beliefs
about ‘safety’?
3
What is the purpose of the safety management
system?
1. Comply with legislation
2. Keep people safe
3. Both
4
What are the beliefs of the
people doing the job?
Do they need to align?
5
Does it do what we want/think it does?
6
What does ‘safety’ spend more time on?
1. Systems and compliance
2. Creating the correct environment and people
7
Senior Leaders Employees
Who’s going to change?
8
Beliefs Capability Value Identity
Environment Beliefs Capability Value Identity
9
What do you think is more important?
1. Compliance to the safety management system
2. Creating an environment of trust
10
What do you think is a higher standard?
1. Compliance
2. Commitment
11
“Commitment comes from within,
whereas compliance is forced by an
external source. Commitment is more
powerful because it is an intrinsic
motivator. Commitment invites full
participation, engagement, and
discretionary effort. Compliance invites
doing just enough to get by, get
through, or get it done.”
12
High
Performance
Amatuer
Elite
13
What would you prefer your employees to do?
1. Be obedient
2. Take responsibility for what they do
14
“I’m responsible for everything that happens. That
gives me a level of control and the ability to fix it”
15
Takeaway’s
1.Create an environment with high levels of trust
2. Seek commitment not compliance
3. The system should be simple and flexible
16
17

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