1. SANTOSH MISHRA
H. No -245 , Vaibhav Nagar Ext. , Indore (MP) 452001
Contact: +91 9893120041 ; Email: skmishra82@gmail.com
Dear Sir ,
I am submitting herewith my resume for your perusal and consideration for the post of < Marketing Manager/Operation
Manager > in your organization.
To describe myself in a nutshell, I am systematic, organized and hardworking; ready to take up any challenge of life abreast
with the latest trends and a team player with excellent communication skills.
Review of my credentials will indicate that I am a qualified Security Management Professional with experience of 10
years plus in providing Security and Safety Solutions to Residences, Corporate Offices, Business Organizations, Warehouse,
Malls, Retail, Parking, and Township etc. currently serving as Branch Head with Secured Security Solutions Pvt.Ltd, Indore
(MP)
I have displayed professional excellence in identifying security needs and providing seamless security solutions; also
ensured comprehensive security to organization’s assets, manpower and information. I have extensive experience in
administering access control systems to check theft / pilferage and regulate inward/ outward movement of men and
materials.
I am confident of making visible contribution for the growth of the organization. I'd appreciate the chance to meet with you
in person to discuss as to how I could be a vital part of your organization.
Thanking you,
Yours sincerely,
Santosh Mishra
Indore (MP)
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2. SANTOSH MISHRA
Cell Phone Number:
+919893120041
E-Mail:
skmishra82@gmail.com
Address
H. No -245 , Vaibhav
Nagar Ext. , Indore (MP)
452001
Personal Details
Date of Birth
10 / Jul / 1982
Gender
Male
Nationality
Indian
Marital Status
Married
Languages Known
• Hindi
• English
Hobbies
• Playing Cricket &
Chess
• Music
• Reading Books.
Current CTC -
4.20 lac. per annual
Expected CTC -
4.50 lac. per annual
CURRICULUM VITAE
Career Objective
To adapt myself according to the needs of the organization and utilization of my skills in best possible
way for the betterment of organization.
Specializations
• Marketing /Sales
• Operations
• Administration
PROFESSINAL EXPERIENCE
Secured Security Solutions Pvt. Ltd. : Indore (From Jan’2012 to till.)
Position : Branch Head
Job Profile : Sr Manager (Marketing/ Operations)
• Management of a branch in the areas of Sales, Client Retention, Overall Operations,
Recruitment & Training
• Instilling a marketing led ethos throughout the business
• Researching and reporting on external opportunities
• Understanding current and potential customers
• Managing the customer journey (customer relationship management)
• Developing the marketing strategy and plan
• Management of the marketing mix
• Ensuring timely delivery
• Making customer focused decisions
• Monthly Sales targets, Billing & Collection targets of the branch
• Explore and develop new markets
• Business exploration of the branch including other group companies, where mandated
• Ensure statutory and regulatory compliance
• Liaisoning with police and law enforcement authorities
• Welfare and grievance redressal of branch employees
• Ensure Client satisfaction through redressal of complaints
• Meet Monthly Sales targets, above benchmark unit level margins
• Preparation of quotation as per company guidelines and standard rate chart
• Coordinate customer related activities during service deployment.
Secured Security Solutions Pvt Ltd. : Indore (From Jan.2009 – Dec.2011 )
Position : Operations Manager
Job Profile : Manager (Operations)
• Responsible for overall operations of the branch
• Meet monthly billing & collection targets of the branch
• Ensure Client satisfaction through redressal of complaints
• Ensure 100% deployment at unit level
• Understand client requirements, plan and implement deployment processes at new unit
• Ensure new recruitment and retention of old employees
• Grievance redressal of employees deployed at unit level
Last Organization
Victor Guards & Detectives P Ltd. : Indore (From Sept.2007 – Dec.2008 )
Position : Operations Manager
Job Profile : Manager (Operations)
• Overall Operations handling with team of operations & satisfactory
• Coordination with branch Head in order to maintain the existing business of
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3. • Personally checking the services which provide by us and analysis to needful improvement in our
services for make effective
• Clients feedback report, clients satisfaction fulfill by our services it’s our aim.
• Proper Maintaining & shorted out in timely the clients complaint for improve our services
Victor Guards & Detectives P Ltd. : Indore (From Sept.2005 – Aug. 2007)
Position : Area Manager
Job Profile : Manager (Area Operations)
• Overall Operations handling with team of operations & satisfactory
• Coordination with Sr Manager in order to maintain the existing business of the company.
• Personally checking the services which provide by us and analysis to needful improvement in our
services for make effective
• Clients feedback report, clients satisfaction fulfill by our services it’s our aim.
• Proper Maintaining & shorted out in timely the clients complaint for
Rational Business Corporation P Ltd. : Bahalgarh, Sonepath, Hariyana (March 2005 – Aug 2005)
Position : Marketing Executive Officer
Job Profile : Area Sales Co-ordinate
• With the huge customer data base which would be allocated by myself to the respective business.
• Worked on almost dead product in which it is very difficult to take payments from the customers
• Totally worked on unsecured product
• Handled critical queries of other products like Auto Loan, Commercial Loan etc.
• Having full authority to take decisions according to the mater/issues
• Interactive in all the departments & products
Achievements: -
• I have gain a lot of experience of Market & Security Services Business development/
Operations/Admin.
• Branch Setup & Business Development in MP around Indore/Bhopal Area.
• Great worked with knowledge of Marketing Management.
• Also got the appreciation and good remarks for my working criteria by seniors.
• A team leadership for business development
Field of Interest:
Convincing & Converting Leads.
Team build
Goal achievement
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4. Leadership
ACADEMIC QUALIFICATION:
Year Qualification University/
Board
2012 MBA (Marketing) IMS Devi Ahilyabai University
Indore(MP)
2005 Graduation V .V.S.P. University
Jaunpur (UP)
2002 XII U.P. Board
1999 X U.P. Board
Key Skills
• Excellent Communication Skills with the ability to deal with issues with precision and accuracy.
• Excellent command on computer software like MS Office, MS PowerPoint etc., essentially used in any
organization.
• Can work effectively in team, as well as individually.
• Have good inter-personal skills as well as leadership qualities.
• Career oriented with an analytical bent of mind and positive attitude.
Co-Curricular Achievements & Activities
• Certificate Course in Office Accounting Tally conducted by Anglo Soft Services (ASS).
• Certificate Course of DCA (MS Office) conducted by Anglo Soft Services (ASS).
• Appreciation for Extent Performance in Security Service Industries (Marketing /Operations/Admin).
References
Available, if required .
Place: Indore (MP)
Date: (SANTOSH MISHRA)
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