Unified Care Services’ IT department faced the problem of slow Internet connections that many users complained about when sending email, accessing websites and performing other office duties. Unified Care Services deployed Sangfor Internet access management solution to improve the overall end-user experience by managing bandwidth consumption for each individual user

1. CASE STUDY
Unified Care Services
Sangfor IAM improves network efficiency
www.sangfor.net
Cost eective WANO solutions for midsize enterprises
IN BRIEF Customer Profile:
ABOUT SANGFOR IAM
Unified Care Services provides professional and compassionate in-home living assistance for adults
and seniors. The company also manages multiple healthcare facilities in California, with 18 of the
managed healthcare sites connected by 2Mbps to 6 Mbps links. Unified Care Services’ IT department
faced the problem of slow Internet connections that many users complained about when sending
email, accessing websites and performing other office duties. Unified Care Services deployed Sangfor
IAM to improve the overall end-user experience by managing bandwidth consumption for each
individual at the start of 2014.
Challenge: improving user experience with limited bandwidth
The IT staff was faced with the challenge of improving the end-user experience, especially for key
applications such as TeamViewer and VoIP services. One quick solution for the IT staff would have
been to lease an Internet connection with a higher bandwidth. However, such a solution is very
expensive given that this charge often exceeds $500 to $1,000 for a high bandwidth link and is a
“It is not a wise idea to simply
upgrade the bandwidth before
the root cause of the slow Internet
connection has been determined.”
Industry
Healthcare Pharmaceutical
Challenges:
Unresponsive applications
Limited bandwidth
Limited budget and IT staffs
Solution:
Sangfor IAM manages network utilization
Benefit:
Positive feedback from end users
Eliminated the need to upgrade bandwidth
Effectively managed network usage
recurring monthly charge. “It is not a wise idea
to simply upgrade the bandwidth before the root
cause of the slow Internet connection has been
determined,” said Tony Diaz, the management
information systems (MIS) manager at Unified
Care Services. Therefore, the MIS manager
searched for a cost-effective solution and learned
about Sangfor’s Internet Access Management
(IAM) product at a reseller event.
Solution: Sangfor IAM manages network utilization
The Sangfor team recommended the Sangfor IAM to Unified Care Services to monitor and manage
its bandwidth utilization. The Sangfor IAM increased the productivity by guaranteeing bandwidth
allocation for critical applications while limiting the nonessential traffic and overconsumption of
bandwidth for each user.
During the proof of concept (POC) at the Torrance clinic, the IT department of Unified Care Services
saw a substantial increase in performance of critical applications and received no further complaints
about slow Internet from the end users. But when the IAM appliance was removed, the old problems
returned, and end users started complaining again.
The IAM solution was able to identify that even
with a bandwidth upgrade, a single user could
consume over 90% of the total bandwidth with
Torrent type tools and watching YouTube HD
videos, leaving limited bandwidth for the other
users working on critical applications. “It is was
revealing that one user consumed most of the Internet bandwidth at that location. It was not necessary
to upgrade the bandwidth after Sangfor’s IAM solution solved the problem,” said Diaz.
Sangfor IAM offers effective solution to
manage Internet traffic, enhance the
internet access environment, and
simplify the network infrastructure
through visibility, control and
optimization technologies such as:
Cloud-based Web Filtering
Control Application Usage
Monitor Evasive Activities
Bandwidth management
P2P Identification and Control
IAM Report Center
“It was not necessary to upgrade
the bandwidth after Sangfor’s IAM
solution solved the problem.”

2. UNIFIED CARE SERVICES
ABOUT SANGFOR
Benefits: happy end users; no bandwidth upgrade needed
By enabling bandwidth management with the Sangfor IAM solution, the end users stopped complaining
about the network, and the performance
ofall other critical applications improved.
Furthermore, the Sangfor IAM solution
not only controls the application bandwidth,
but it also generates reports based on
end-user activities by applications and URLs
to provide the MIS manager with full network
visibility.
Moreover, Sangfor’s engineering and support team was always willing to go extra miles for its customers.
“The Sangfor engineer was very reactive and helpful. His technical expertise and responsiveness were
one of the selling points to the solution,” remarked Diaz after the IAM appliances were up and running
smoothly.
“We considered other Web gateway
solutions like SonicWall and Sophos,
but the Sangfor IAM is the most
cost-effective solution for midsize
companies like Unified Care Services.”
“The Sangfor engineer was very
reactive and helpful. His technical
expertise and responsiveness were one
of the selling points to the solution.”
“We considered other Web gateway solutions
like SonicWall and Sophos, but the Sangfor
IAM is the most cost-effective solution for
midsize companies like Unified Care Services,”
concluded Diaz. Sangfor’s responsive support,
network expertise and cost-effective solution
was the right fit for Unified Care Services.
Sangfor Technologies info@sangfor.net
www.sangfor.net
info@sangfor.net 2901 Tasman Dr., Suite 107
Santa Clara CA, 95054
Sangfor Technologies
www.sangfor.net (408) 520-7898
Unified Care Services, a provider of
non-medical home care, offers flexibility
and choice, allowing the clients and
their families to plan the care that best
suits their current and future needs,
lifestyle, and budget.
Founded in 2000, Sangfor, a
global networking devices and
services provider, offers the latest
networking technologies for mid-sized
enterprises. And these cost effective
WAN Optimization solutions have
been helping more than 21,000
customers around the world maintain
their competitive advantage.