MIS of BIG BAZAAR

1. MIS of Big Bazaar
Nidhi Yadav, Mohit Yadav, Saloni Agarwal

2. Management information system
• An information system is a
system that takes
resources as input and
processes them into
information product
as output.
• It is an organized
combination of people,
hardware, software,
network and data
resources.

3. How MIS helps
managers
• MIS is primarily concerned with
the new delivery of
information to
the organizational members
from the shop floor workers
to the management.
• Helps to know the details about
the daily transactions.
• Easily calculate profit and loss.
• To know the regularity of the
employees.
• To take quick and accurate
decision with the help of
every required information.

4. Big Bazaar
Big bazaar is a retail outlet that
offers best products at the best prices.
With the ever increasing array of
private labels, it has opened the doors
into the world of fashion and
general merchandise including home
furnishings, utensils,
crockery, cutlery, sports goods and
much more.

5. Requirements for
MIS
 Software requirements-
1) Operating system
2) Language
 Hardware requirements-
1) Printers
2) Modems
3) PCs
4) Gateway
5) Router
6) scanner

6. Information system
of big bazaar:
Two centralized servers are used by
the MIS-
The main server and the backup
server
Each of the servers has its own
storage system with mirroring
hard disks ( 15 hard disks storing
the same information
simultaneously.
The information is backed up
continuously on CDs every day.
The entire system is backed by an
excellent electrical wiring by
JD international.

7. Other sources of
information:
Foot Fall Machine: It obtains the data of
Entry and Exit at the store by counting the
foot falls into and out the store. According to
this data calculation is done regarding sales
to the total entry and the average billing per
customer.
This is used to take managerial decisions.
Customer Feedback/Complains: the
software named SHAHKARI is available which
is responsible for recording the consumer
feedbacks and complains. This helps in better
management of the customer relationship.
It also helps in formulating strategies for the
customers.

8. Big Bazaar Payback Club: customers
are enrolled under this scheme and are
given the loyalty/membership cards.
This helps fetching the customer data
such as Name, Phone Number, Sex, Age
and Address.
All these data are used to predict the
buying behaviour of the consumers and
prepare various policies and offers which
is consumer specific.
Message blasts are also done to make
consumers aware of the offers and
discounts.

9. Systems used
in implementation:
 System analysis and product in data
processing (SAP): used by the back
office for maintaining a data,
general ledger, generating purchase
order, inward of goods, etc.
 Retail energy markets: tool for
market analysis and for analysis of the
competitive strength.
 ORACLE: finance software
 WincoreMaxdrop: used for billing
 Sharthi: maintaining stock level
 Shahkari: customer feedback and
complaints management
 Sparsh: third party payroll management

10. Benefits after
implementation:
 Able to highlight the strength and
weakness due to the presence of
revenue reports, employee’s
performance report, etc.
 Giving an overall picture of the
company and act as a communication
tool.
 Availability of customer data and
feedback can help the company to align
their business process according to their
customer needs.
 The consumer buying trends
and behaviours can be predicted by the
analysis of sales and revenue reports of
each operating region of the company.

11. Conclusion:
 Use of information system in Big Bazaar
is resulting in an exponential increase
in the sales, customer relationships,
etc.
 It is easy now for the customers to buy
a product as they can select their
product from wide ranges available in
the market.
 MIS helps in maintaining the selling
prices which was misused by the other
retailers in early days.
 This way use of information system is
resulting in a drastic change in the
retail sector. A fair and proper mode of
shopping is taking place. This is the
new era of shopping with the help of
information system which maintains
data.