This document provides an overview and guidance on effective presentation skills. It discusses preparing a presentation by planning, structuring the content, and considering the audience. Tips are provided for delivering a presentation confidently by controlling nerves, speaking with confidence, and closing effectively. The document also covers handling questions from the audience by preparing for different types of questions and staying calm. Overall, the document aims to help readers successfully prepare and deliver presentations.
2. PREVIEW
• PART I - INTRODUCTION
• PART II - PREPARING A PRESENTATION
• PART III - PREPARING YOUR SELF
• PART IV - DELIVERING A PRESENTATION
• PART V - HANDLING AN AUDIENCE
3. PART I - INTRODUCTION
• WHAT IS A PRESENTATION ?
• AIM AND IMPORTANCE OF A PRESENTATION
• WHAT CAN A PRESENTATION DO FOR YOU ?
• EFFECTIVE PRESENTATION SKILLS
4. WHAT IS A PRESENTATION?
• Foundational and fundamental business
tool
• Basis of relationship with clients
• Reflects :-
– Image of the company
– Its value system
– Its vision
6. AIM OF PRESENTATION
• To transfer information
• To communicate views
• To influence another mind
Emphasis is not on transmission but on
reception and understanding by
audience so that
YOUR MESSAGE IS UNDERSTOOD,
REMEMBERED AND ACTED UPON!
7. PART II:
PREPARING A PRESENTATION
• PLANNING A PRESENTATION
• THIRTEEN STEPS TO ORGANISED
PRESENTATIONS
• TYPES OF PRESENTATIONS
8. PLANNING A PRESENTATION
IDENTIFY YOUR AUDIENCE
IMPERATIVES OF PLANNING
FACTS
STYLE
PACE
TONE
TACTICS
TIMING
FORMULATE YOUR OBJECTIVE
STATEMENT OF PURPOSE
SIMPLE, CONCISE AND
UNAMBIGUOUS
FOCUS IS THE KEY
10. THIRTEEN STEPS TO
ORGANISED PRESENTATIONS
STEP 1 THINK ABOUT THE AUDIENCE
STEP2 DETERMINE THE PURPOSE
STEP 3 LIST THE DETAILS
STEP 4 GROUP THE DETAILS
STEP 5 ORDER THE DETAILS
STEP 6 NAME THE TOPICS
STEP 7 SEQUENCE THE TOPICS
STEP 8 WRITE THESIS STATEMENT
STEP 9 WRITE THE LEAD & END STRUCTURES
STEP 10 PLAN THE PARAGRAPHS, TOPIC
SENTENCES (Transitions & Reminders)
STEP 11 WRITE THE PIECE
STEP 12 PLAN THE VISUALS
STEP 13 PRACTICE, TAPE, EDIT
11. THE BEGINNING
• THE FIVE MAIN ELEMENTS ARE
Get their attention
Establish a theme
Present a structure
Create a rapport
Enunciate administrative details
12. THE ENDING
• Summary of the main points
• Conclusions & recommendation
• Finish with a flourish
14. PART III:
PREPARING YOURSELF
• BELIEVING IN YOUR SELF
• ANALYZING APPEARANCE
• ENHANCING BODY IMAGE
• IMPROVING YOUR VOICE
• ELIMINATING TENSION
15. PART IV: DELIVERING A
PRESENTATION
• CONTROLLING NERVES
• SPEAKING CONFIDENTLY
• CLOSING EFFECTIVELY
16. PART V: HANDLING AN
AUDIENCE
• JUDGING THE MOOD
• DEALING WITH QUESTIONS
• COPING WITH HOSTILITY
17. • OTHER POINTS:
• judging The Mood
• Dealing with questions
• Types of questions to be expected
from audience
• Handling unanswerable questions
• Keeping on track
18. DEALING WITH QUESTIONS
• Prepare well.
• Appear confident.
• Stay in control.
• Handling questioners.
• Analyzing questions.
• Gaining time.
• Dealing with hidden agenda.
• Being honest with the audience.
19. DEALING WITH QUESTIONS
• PRACTICAL TIPS
– Practise answering impromptu questions.
– Remain calm whatever the tone of the
questioners.
– Encourage shy or nervous questioners.
– Divert hostile questions back to the questioner
or the audience.
– Address answers to the whole audience.
– Win over the audience with your knowledge.
– Take care not to patronize your audience.
– Prepare one or two lengthy answers in advance.
20. TYPES OF QUESTION TO
EXPECT FROM AN AUDIENCE
•THE SUMMARY QUESTION: “What you seem to be saying is… am
I right ?”
–THIS IS AN EFFORT TO RECAP ON PROCEEDINGS.
•THE STRAIGHT QUESTION : “Can You Tell Me About the Services
You Offer in Brazil?”
– THIS IS A DIRECT APPEAL FOR INFORMATION.
•THE ME AND MINE QUESTION : “When my mother tried, she
found the opposite. How do you explain that?”
– PERSONAL EXPERIENCE IS USED TO MAKE A POINT.
21. RESPONDING TO
UNANSWERABLE QUESTIONS
•There are a number of standard replies
you can use in response to difficult
questions.
• If you do not know an answer, try to offer
a satisfactory reply to show you have not
ignored the question.
• If a questioner persists, throw the question
open to the audience.
22. COPING WITH HOSTILITY
• PRACTICAL TIPS
– Remember the hostility is at your opinion not you.
– Avoid prolonged eye contact.
– Back your facts with evidence.
– Don’t lose your temper but assert your authority.
– Try to find some common ground with the audience.
– Give questioner other sources of information.
– Wait for a question even if none are forthcoming.
– Be honest with your audience.
– Stay relaxed but alert and enjoy your presentation.
23. KEEPING ON TRACK
This illustration shows two possible
courses of a presentation – a
negative and a positive outcome .
Despite a strong start, there may
be hecklers and mishaps. This
could cause a presentation to end
in chaos. To stay on course, stay
calm, deal with mishaps as they
occur and move on with composure
and aplomb. Hold the audience’s
interest and you can make a
success of any situation
Respond well to
questions from audience
Conclude with
clear summary
Illuminate points with
interesting example
Sum up main points so far
Pause to take a drink of water
and renew eye contact since
this can change the course of
events
Tell a joke at your
own expense
Presentation
degenerates
Into chaos
Hecklers
shout
“rubbish”
Drop notes
on floor
Start off
strongly
KEEPING ON TRACK
24. DEALING WITH MEDIA
• If you have to speak at a public meeting or
represent your organization at a press
conference, it is important to :-
Handle the media confidently.
Always answer queries calmly,politely
and intelligently.
Be careful not to let journalists put
words into your mouth.