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- 1. SAAD UR REHMAN 3327 SALES FORCE MANAGEMENT Submitted to: Mr.
- 2. LUCKY CEMENT
- 3. CONTENT • About the company • Motivation • Leadership • Empathy Dimensions • Learning & knowledge management. • Culture & diversity • Benefits to employees • Employees responds towards benefits • Conclusion • Recommendations
- 4. INTRODUCTION • Sponsered by younus brothers • Established in 1996 • Producing 25000 per day
- 5. Largest producer of quality cement Production capacity of 7.75 million Company is tested on karachi, lahore, islamabad and london extock exchange .
- 6. • Expanding business operations at strategic location to furnish the northern area like Pezu and KPK . • Biggest loose cement exporter and manufacturer in pakistan
- 11. MOTIVATION Employees when motivated are stimulated to achieve organizational goals. –Meeting the basic needs. –Designing jobs that motivate employees.
- 12. –Creating the belief that desired goals can be achieved. –Treating people equitably. –They provide housing facilities and all other necessities near to the work place
- 13. MOTIVATION • In LUCKY CEMENT, re promoted to next levels on the behalf of their progress level and on the basis of goals that they achieved and give rewards and also bonus to them.
- 14. LEADERSHIP • Act ethically and equally towards their employees, allow them off when request. • Accommodate employee’ personal schedule and divide hours equally • Will available to their employees so they feel comfortable enough to approach them with any problem this thing motivates to employees for problem solving.
- 15. • They possess employee as managers themselves. • So The most important quality in employees = Reliability. • They equal concern for relation ship and task focus. LEADERSHIP
- 16. • Balanced concentration between actual job and satisfying employees needs. • Task focus for new and inexperienced employees LEADERSHIP
- 18. Empathy Dimensions There are three dimensions of Empathy; 1. Cognitive Empathy 2. Emotional Empathy 3. Epithetic Concerns
- 19. Cognitive Empathy • They take care of each individual customer by knowing his perceptions about their offerings and services, which results in holding their customers. And this is the main reason that LUCKY CEMENT bring innovative relevant products in cement industry.
- 20. Emotional Empathy • LUCKY CEMENT take care of each individual customer by providing the best product like • OPC • SRC • Clinker • Block Cement
- 21. Epithetic Concerns • In this the managers and Employees sit together and discuss different thins this improves the productivity and out put of employee.
- 22. Learning & knowledge management , the company provides comprehensive training in the following areas: • Leadership Development • Coaching Skills • Culture • Interaction Management • Fire Safety • First Aid training
- 23. • Human Resources, Workplace Health & Safety • Information Systems • Financial & Operations Accounting • Quality Improvement Also
- 24. Culture & diversity • LUCKY CEMENT hires Engineers from world wide and their employees belongs to different cultures.
- 27. Chance to share their ideas for decision making
- 28. Strongly supported by their boss
- 30. Employees’ want to move ahead with the organization
Editor's Notes
- The study of Organizational Behaviour (OB) is very interesting and challenging too. It is related to individuals, group of people working together in teams. The study of organizational behaviour relates to the expected behaviour of an individual in the organization. No two individuals are likely to behave in the same manner in a particular work situation. It is the predictability of a manager about the expected behaviour of an individual. OB is concerned with the study of what people do in an organization (social system) and how that behavior affects the performance of the organization Individual Behavior Individual and group behavior Organizational structure DEFINITIONS According to Luthans “OB is directly concerned with the understanding, predicting and controlling of human behavior in organizations.” According to LM Prasad The study and application of knowledge about human behaviour related to other elements of an organization such as structure, technology and social systems
- This is simply knowing how the other person feels and what they might be thinking. Sometimes called perspective-taking, this kind of empathy can help in a negotiation or in motivating people.
- It makes someone well-attuned to another person’s inner emotional world, a plus in any of a wide range of callings, from sales to nursing – let alone for any parent or lover.
- With this kind of empathy we not only understand a person’s predicament and feel with them, but are spontaneously moved to help, if needed. During these times of conversation, the employees determine that it manager truly care and understand.
- So at the end The graph level of out put of company increase