Running head: ANALYSIS OF MAYO CLINIC 1 ANALYSIS OF MAYO CLINIC 2 Analysis of Mayo Clinic Kurtis Gray HA499 07 March 2016 Mayo clinic health system is a non-profit health organization that is based in Rochester, Minnesota and has a large number of employees ranging from 3900 physicians as well as more than 50,000 related health staff. This health care system has qualifications in scientific research and has been able to treat difficult health cases making it be one of the best organizations in the city. In terms of physical settings, Mayo clinic has presence in United States metropolitan areas of Arizona and Florida and also operates associated facilities right through Minnesota and Wisconsin. It has a very large college of medicine which also includes Mayo Medical School and Mayo School of Health Sciences (Ludwig, Viggiano, Mcgill & Oh, 1980). Mayo clinic provides medical care for thousands of people in the U.S. and around the world; its client's bases are based on appointments as well as referrals by doctors from neighboring clinics. Many of the patients who are treated are serviced on outpatient basis which means that all the evaluations and treatments are done in this clinic. Most patients may return home after treatment while most patients who require inpatient care are always hospitalized in the clinic which is located on different campuses (Laurie, Moertel, Fleming, Wieand, Leigh, Rubin & Malliard, 1989).This medical facility has been able to provide best care to every patient and this is based on thorough clinical practice, research and education which are the secrets to success. Its model of care is defined by quality medical care delivery which includes meeting the needs of the patients. Delivery is based on care provided with compassion and trust among the physicians as well as respect. According to the level of clinical activity, Mayo clinic is the world's largest multispecialty group medical practice which has been able to combine research, education and clinical practice to realize its activities of providing health care needs to patients and clients. It fosters team-oriented care and accountability hence has promoted absolute clinical excellence which has increased the level of clinical activities in this institution. It has specialized in information continuity as well as care coordination and transitions which have promoted easy access to appropriate care and information at all hours (Berry, 2004). (Berry, 2004) says that Mayo clinic has developed an organizational structure that includes 386 dentists and physicians. It is such as multi-specialty clinic in which doctors share facilities, income, support staff and equipment. This clinic has been designed to serve the needs of patients in a convenient location where physicians are able to consult with each other and provide quality healthcare to the patients. Patients of Mayo clinic have learnt to develop relationships with support and administrative staff that ...

1. Running head: ANALYSIS OF MAYO CLINIC 1
ANALYSIS OF MAYO CLINIC 2
Analysis of Mayo Clinic
Kurtis Gray
HA499
07 March 2016
Mayo clinic health system is a non-profit health organization
that is based in Rochester, Minnesota and has a large number of
employees ranging from 3900 physicians as well as more than
50,000 related health staff. This health care system has
qualifications in scientific research and has been able to treat
difficult health cases making it be one of the best organizations
in the city. In terms of physical settings, Mayo clinic has
presence in United States metropolitan areas of Arizona and
Florida and also operates associated facilities right through
Minnesota and Wisconsin. It has a very large college of
medicine which also includes Mayo Medical School and Mayo
School of Health Sciences (Ludwig, Viggiano, Mcgill & Oh,
1980).

2. Mayo clinic provides medical care for thousands of people in
the U.S. and around the world; its client's bases are based on
appointments as well as referrals by doctors from neighboring
clinics. Many of the patients who are treated are serviced on
outpatient basis which means that all the evaluations and
treatments are done in this clinic. Most patients may return
home after treatment while most patients who require inpatient
care are always hospitalized in the clinic which is located on
different campuses (Laurie, Moertel, Fleming, Wieand, Leigh,
Rubin & Malliard, 1989).This medical facility has been able to
provide best care to every patient and this is based on thorough
clinical practice, research and education which are the secrets to
success. Its model of care is defined by quality medical care
delivery which includes meeting the needs of the patients.
Delivery is based on care provided with compassion and trust
among the physicians as well as respect.
According to the level of clinical activity, Mayo clinic is the
world's largest multispecialty group medical practice which has
been able to combine research, education and clinical practice
to realize its activities of providing health care needs to patients
and clients. It fosters team-oriented care and accountability
hence has promoted absolute clinical excellence which has
increased the level of clinical activities in this institution. It has
specialized in information continuity as well as care
coordination and transitions which have promoted easy access
to appropriate care and information at all hours (Berry, 2004).
(Berry, 2004) says that Mayo clinic has developed an
organizational structure that includes 386 dentists and
physicians. It is such as multi-specialty clinic in which doctors
share facilities, income, support staff and equipment. This
clinic has been designed to serve the needs of patients in a
convenient location where physicians are able to consult with
each other and provide quality healthcare to the patients.
Patients of Mayo clinic have learnt to develop relationships
with support and administrative staff that is able to transfer
across all the lines of treatment. The democracy of this clinic

3. flourishes in a democratic process of decision-making among
the management staff, the physicians and all the stakeholders of
the clinic. This involves capital improvements, hiring and firing
administrators which are abided by the majority of stakeholders.
This developed organization structure gives room for doctors
giving direct roles in decision making hence effective carrying
of the board's objectives.
Mayo clinic's mission is to provide the best care to every
patient every day through integrated clinical practice, education
and research. The vision of this organization is to provide an
unparalleled experience as the most trusted partner of health
care. The institution's value is that the needs of the patient come
first and some of the major goals and objectives of this clinic is
to create a caring service environment by making sure that all
the needs of the patients are met at any level of the organization
(Ludwig, Viggiano, Mcgill & Oh, 1980). Goals likes caring with
awareness has to involve high quality services as well as
creating a welcoming environment to all patients. The
organization supports increasing the diversity of patients and
realizes a reduction in health disparities in order to support the
mission and vision of the organization. It has also managed
develop talents by recruiting and mentoring individuals as well
as pursuing health equality by balancing opportunities in
various faculties and administrations. Mutual respect and a
healthy working atmosphere as well as societal commitment all
have contributed to achievement of the missions and visions of
the organization.
Mayo clinic has been able to follow the rights of both patients
and consumers which include patient treatment with dignity and
respect. The physicians have to recognize that all consumers
and patients have rights and must be committed to honoring
those rights. This organization also follows emergency
treatment for all patients and access to care in which all patients
have to be given impartial access to treatment regardless of
their statuesque. Patients have to know the providers of care and
are also subject to be treated with dignity and respect while

4. ensuring their safety, privacy and confidentiality. Patients have
the right to information and education as well as informed
consent on the decisions involving their health. This
organization has to follow all the rights of the patients in
accordance with the United States laws and regulations
regarding health facilities (Reddy & Campbell, 1993).
Mayo clinic has been able to achieve extra excellence in
employee and patient satisfaction over the years of its progress.
It has been able to foster a friendly culture that has met the
customer expectations which has made the human resource
management of Mayo clinic to earn great credits and deep
loyalty by both patients and employees. Major Human Resource
Management (HRM) strategies have been outline to deal with
any arising issues in the workplace environment. Major resource
and employee issues in Mayo clinic include nurses having very
little margin with clinical decision making and employee
decisions taking too long to make. This has been one of the
major setbacks in this clinic. There has also been a misaligned
incentive which has driven health care costs in mayo clinic as
well as conflicts with physicians on the treatment of patients
which may deal with corruption and misconducts in the clinic.
There are also specific employee wrangles which the HR has to
deal with in order to create a healthy working environment in
Mayo clinic (Reddy & Campbell, 1993).
Mayo clinic has achieved commitment to the community by
meeting the primary needs of patients as a fundamental value
which has been accomplished within the thriving communities.
It has also been able to partner with other world organizations
to ensure that all people globally are receiving quality
healthcare. Workers are also trained to meet future demands
hence the community has the chance of living healthily. This
clinic has a global medical destination through innovative
economic developments which have attained much success over
the years. It has been able to develop a future development
strategy that increasingly supports a competitive business
environment with other health institutions thereby providing

5. quality care to outdo other health care facilities. The
management has also planned to protect the world's current
status being the premier medical institution (Curtright, Stolp-
Smith & Edell, 2000).
Mayo clinic is a true national brand of health care in America,
in conducting a SWOT analysis of Mayo clinic, it is very much
important to take note of the strengths, weaknesses,
opportunities and threats of this healthcare institution. The
strengths of Mayo clinic stands at quality research and
innovation which aids in discoveries of new disease treatment
and prevention techniques. It has focused on quality of health
care which includes successful surgeries, treatment with respect
and dignity as well as quality appointments which coincide with
the number of doctors. It has also developed an integrated
medical record system and effective teamwork which allows for
quality management (Chari, Smyrk, Levy, Topazian, Takahashi,
Zhang & Farnell, 2006).
Major weaknesses of Mayo clinic are associated with ambulance
care which has been rated below average in the past years
despite the quality care system. Lack of consistency in
treatment of patients has also been noticed across various
compasses of Mayo clinic which requires maximum
improvements. Most conflicts that arise in the organization
include employee wrangles due to ethnic diversities which
retard development. A look at opportunities in Mayo clinic will
give us a positive deviation which involves translation of
research into practice. Benefits have been circulated in terms of
innovative systems which have created much room for different
treatments and diagnosis (Curtright, Stolp-Smith & Edell,
2000). Its major opportunity also looks for focus on expansion
into new environments to reach out globally to every needy
patient which will have to broaden its scope. However, Mayo
clinic faces threats such as lack of highly qualified medical
practitioners in America, criticism on researchers by other
counterparts as well as the increment in physicians who demand
reimbursement for work done in future.

6. Reference
Ludwig, J., Viggiano, T. R., Mcgill, D. B., & Oh, B. J. (1980,
July). Nonalcoholic steatohepatitis: Mayo Clinic experiences
with a hitherto unnamed disease. In Mayo Clinic Proceedings
(Vol. 55, No. 7, pp. 434-438).
Chari, S. T., Smyrk, T. C., Levy, M. J., Topazian, M. D.,
Takahashi, N., Zhang, L., ... & Farnell, M. B. (2006). Diagnosis
of autoimmune pancreatitis: the Mayo Clinic experience.
Clinical Gastroenterology and Hepatology, 4(8), 1010-1016.
Laurie, J. A., Moertel, C., Fleming, T. R., Wieand, H. S., Leigh,
J. E., Rubin, J., ... & Malliard, J. (1989). Surgical adjuvant
therapy of large-bowel carcinoma: an evaluation of levamisole
and the combination of levamisole and fluorouracil. The North
Central Cancer Treatment Group and the Mayo Clinic. Journal
of Clinical Oncology, 7(10), 1447-1456.
Curtright, J. W., Stolp-Smith, S. C., & Edell, E. S. (2000).
Strategic performance management: development of a
performance measurement system at the Mayo Clinic. Journal of
Healthcare Management, 45(1), 58.
Berry, L. L. (2004). The collaborative organization:: Leadership
lessons from Mayo Clinic. Organizational Dynamics, 33(3),
228-242.
Reddy, A. C., & Campbell, D. P. (1993). Positioning hospitals:
A model for regional hospitals. Marketing Health Services,
13(1), 40.

7. Capstone Project
The purpose of the Capstone Project is for you to show your
understanding of the course materials and your ability to
communicate at the college level. For your capstone project,
you will be performing research on a real-life healthcare
organization. Drawing upon your learning in previous courses,
you will be asked to analyze various facets and provide a
detailed picture of the organization.
As you compile the information, consider what value each
process adds to the company and how quality improvements
might improve outcomes.
Compose your report using Standard American English as
described in the APA guidelines available at Kaplan University
Writing Center. You need to follow formal APA formatting for
the project to include title page and reference page. Make sure
you cite your reference in the text and on the reference page
using proper APA format.
Section
Due Date
Point
Description
Grading Criteria
Section 1
Unit 2
50
Proposal and introduction
Content, composition, and use of English
Section 2
Unit 5
100
Description of organization
Content, composition, and use of English
Section 3
Unit 7
100

8. Financial and marketing
Content, composition, and use of English
Section 4
Unit 8
100
Economic and Outside influence
Content, composition, and use of English
Section 5
Unit 9
150
Conclusion and Combination of all section in a concise readable
format
APA format, content, flow use of English, inclusions of
suggestions made by instructor, and communication style and
readability.
· Total
500
·
·
Your Instructor will make suggestions for improvement and
provide follow-up needed for sections 1 thru 4. It is your
responsibility to incorporate instructor feedback into the final
presentation in order to achieve full credit. Grades for the
project will be available in the Gradebook by EOD on Sunday
following the close of the unit. All times are in Eastern
Standard Time.
Instructions:
1. Select a hospital to explore from the list of Hospitals for
Capstone project Facilities list (Doc Sharing).
2. Go to the selected hospitals web site and research the
information needed. These will include the Mission Statement,
Strategic Plan, and Annual Report. Demographics will be in the
Home Page, Locations, etc. Other valuable information is to be
found in Community Outreach areas, Certification and

9. Accreditations, and Corporate Compliance areas. You should
use outside materials (news articles, videos, etc) to supplement
information from the hospital web site.
3. Your work must include the following:
Section 1
Proposal and introduction of project
· Select hospital from the list
· Write introduction
· State selected organization
· Rationale behind the selection of the organization
· Set the scene and tone of the paper
Section 2
Analysis of the organization
· Describe the organization’s:
· Facility physical settings
· Patient or client base
· Level of clinical activity
· Organization structure
· Describe the mission, vision, and goals of the organization and
how the organization supports these items.
· Report the consumer and patient rights the organization
follows.
· Human resource and employee issues
· Community and Global impact
· Prepare a SWOT analysis (Strengths, Weaknesses,
Opportunities, and Threats) of the external and internal forces
faced by this organization. This will have information added
throughout the project
Section 3
Financial management, quality and marketing aspects of the
organization
· Financial
· Analysis of the service reimbursement for the organization
(State, Federal, Insurance and Private Pay)
· Methods of funding
· Research issues

10. · Quality and Ethics
· Accreditation
· Awards
· Regulation
· Ethical issues regarding who receives care at the organization
· Marketing
· Strategies
· Branding
· Community and employee involvement
Section 4
Impact of economic and outside influences to the organization
· National and world economy impact
· Explanation of the sustainability of this organizational care
model
· Healthcare reform
· Regulations
Section 5
Conclusion for your paper and combine all the sections into a
project paper
· Recap the info regarding organization
· Glimpse into the future for the organization based on your
learning
· Combine all parts into a APA formatted product
4. Requirements
d. You will need to cite minimum of twelve references in the
complete report. There should be 3 to 4 references per section.
d. Prepare this project according to APA guidelines.
d. Sections I and V are to be 500 words. Sections II, III, IV
should be 1200 – 1600 words in length.