This document lists the achievements and credentials of Shabitha Workman. She has received numerous awards and appreciations for her customer service work with companies like Virgin Holidays, AOL, Dell, and Transworks. Her achievements include receiving high customer satisfaction ratings, awards for attendance, training others, and outstanding performance. She also has additional experience in medical transcription, quality assurance, and event coordination.

1. ACHIEVEMENTS & CREDITS
FIRST SOURCE (ICICI ONE Source)
 Received Appreciation from UK & European customers for Virgin Holidays (an
entity of Virgin Atlantic – Virgin Group) and handled Escalation calls. Received
9 Appreciation Calls from UK Customers and clients for the Best Customer
Service and Online Support for Virgin Holidays.
 Received Award from Virgin Holidays for Regular Attendance and for Best
Support.
 Received Appreciation from UK Customers (Passion for Traveling & Online
Support for Virgin Holidays)
 Received Participation Reward for in house Cultural Activity and others.
AOL (AMERICA ONLINE)
 Received and excellent MSI report (Member Satisfaction Index – 100%) and
Appreciation Mail from customers and also for the registration department for
AOL. Trained a fresh team in Customer Service skills before going online.
 Best Overall performance in Soft Skills and Communication Training program
conducted by AOL – Time Warner, Bangalore.
 Received Award of Excellence in Accent and in Pre-process Training.
DELL INTERNATIONAL
 Received Dell Rewards under the part of Extraordinary Dell Team with ICP
package (Pay for Performance) for outstanding performance – 7% (ICP/FY08)
signed by Michael Dell. Assigned for Heat check and client servicing project.
 Overall performance in Customer Skills & Communication Training, evaluated of
Soft Skill and Product Process trainers (Dell International)
TRANSWORKS (MINACS) ADITYA BIRLA GROUP
Transworks (MINACS) Specialized in Voice, Accent (American English, UK
English – Intonation, Rate of Speech, Clarity) American culture, UK culture,
English Comprehensions & Grammar, Phone Etiquette, Customer Care, Listening
Skills, Extempore and Presentations with Teaching Skills as part of the Training.
 Received Award of Excellence in Accent. Trained a team in accent workshop.
 Received Award of Excellence in Pre-process Training.

2. DTS INFORMATION SYSTEMS PVT LTD. BANGALORE, INDIA
 Promoted from Medical Transcription to Quality Assurance/ Check and had the
opportunity of assisting and training them in English language and editing /
proofing medical reports and documents for onboard team members and assisted
in Technical Support in Quality Assurance Program for sorting and QA check /
evaluation of monthly reports.
ADDITIONAL CREDITS/ DETAILS
CSI-89 (Computer Society of India)
 Certified Best Delegate Coordinator/Volunteer for CSI-89 (Computer Society of
India) during the Exhibitions/Convention and Conference in August – Sept 1989,
for handling the Registration and Hospitality Committee, handled database of
4000-5000 business delegates.
 Certified Front Office and Travel Desk Training, (Holiday Inn) Le Meridian,
Bangalore.
 Best Singer Award for Western Music and Gospel Music Competition.
 Best Painting/Sketching Competition Award in School and Colleges.
 Prefect and Team Leader/ House Captain in Schools.
 Conducted Voice & Accent and Grammar classes for an International Institutes
for students and corporate employees, with external evaluations and appraisals.
A BRIEF ABOUT MYSELF
Versatile, Innovative, Simple and elegant is to describe about myself!
I have the ability to train and voice coach for pronunciation /singing for students and
working professionals. In born talent, to give a voice over for an IVR Phone in
UK/American accent, have the ability to be Radio Jockey or ‘On Air’ Narrator for story
or commentary and also have the capability to narrate news to the world via Radio/TV. I
have the ability to type, edit and proof read documents of any classified job related
documents and resume.
Apart from this, I have the passion in counseling, in education, mentoring and participate
in philanthropic activities. I help in promotion of projects and innovative / creative ideas
and concepts. Passion for Health and Wellness/ Nutrition training and in the Medicine
field of research.

3. Given the appropriate training in any kind of assignments, I am willing to learn and
execute it to my very best.
ART/DESIGN/CREATIVE WORK
Have the passion to create and design - Business & Personal Cards. Brochures,
Bookmarks, Diaries, Writing Pads, Greeting cards, Devotional Cards and Corporate or
Business Greeting cards, Invitation Cards, Presentation Cards or Brochures, Menu Cards
or Menu Brochures. Creative & Innovative Assignments (Mementoes, Complimentary
gifts for corporate companies, Wedding gifts or favours and Decorative items for
Functions.
HR & RECRUITMENT/ TRAINING SKILLS
Trained and acquired skills to Recruit and conduct interviews for candidates and
telephonic/ face-to-face interviews for any categories. I take this opportunity in training
candidates for English communication, pronunciation and train them with preparation of
getting to attend an interview which includes the dress code, preparing a resume etc.
Shabitha Workman
SHABITHA WORKMAN