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AT THE CIA
DIVERSITY
&
INCLUSION
1
We are the nation’s first line of defense. We preempt threats and further
U.S. national security interests by collecting intelligence that matters. We
produce objective all-source analysis, conduct covert action as directed by
the President of the United States, and safeguard the secrets that help
keep our nation safe.
This is the mission of the Central Intelligence Agency (CIA). It embodies
our Agency’s work and the dedication of the officers who carry out this
mission every day.
Our officers are on the front lines around the world, working tirelessly
to ensure that our customers – the President and senior policymakers
– have the intelligence they need to make informed national security
decisions. In doing so, CIA officers are guided by a professional ethos
that includes the core values of service, integrity, excellence, courage,
teamwork, and stewardship.
A mission this critical requires a diverse and inclusive workforce. Encour-
aging an Agency culture that values diversity of thought, experience and
perspective helps us successfully carry out our mission.
CIA’S DIVERSE MISSION
THE IMPERATIVE OF
DIVERSITY AND INCLUSION
The United States is one of the most diverse nations on earth. Our
national heritage is built on the work, ideas and beliefs of people
from virtually every national origin, creed and culture. We achieve our
greatest accomplishments when we draw on the talents of all parts of
our society and bring diverse perspectives to our greatest challenges.
Over the years, our Agency’s successes—and even our failures—have
taught us that an important key to carrying out our mission is to have
diverse perspectives, cultural insights, language capabilities and skill
sets to draw from when making decisions.
Patriotism has no barriers; it is not based in gender, ethnicity, abili-
ty, religion or sexual orientation. CIA seeks patriots from every back-
ground and has made diversity and inclusion a key priority today and
in the years to come.
Diversity and inclusion relate to fairness and justice in the work-
place. Fair treatment of your people is a key part of leadership. It
is important to regularly ask yourself, ‘What have I done toward
diversity and inclusion? What more could I do? What’s holding me
back?’ Then act, with the courage and dedication you bring to the
rest of work at CIA.
— Senior National Clandestine Service Officer
3
Diversity is not only about mission. It is also about our bedrock belief
as Americans in equality of opportunity. And we are fortunate that our
nation offers such a tremendous variety of talented women and men to
draw from—the first requirement of a truly global intelligence service.
— Director John Brennan
The formula for a successful career usually
involves hard work, a commitment to excel-
lence and the technical expertise required to
carry out one’s duties. According to Carl, a
CIA Senior Intelligence Service (SIS) officer,
an additional element of success is often
overlooked: mentoring.
“I stand on the shoulders of those who came
before me,” Carl explains. “The many people
who acted as mentors, sponsors and champi-
ons for me paved the way for my success and
prepared me for the ’right now’ moments in
my career.“
MENTORING
MATTERS
CARL
And what were Carl’s “right now” mo-
ments? Those unique opportunities that let
him demonstrate his talents while tackling
challenging assignments. Throughout his
25-year career with CIA, Carl has used these
opportunities to his advantage. He managed
the Agency’s IT infrastructure and attended
some of the most prestigious executive lead-
ership courses in the nation.
To pay it forward, Carl now makes a unique
effort to reach back to young minority em-
ployees within the CIA family to ensure they
have ”right now” opportunities. He serves as
a mentor and has established an employee
resource group dedicated to building a
strong cadre of minority officers.
“It’s important for me to continue the cycle
and be a champion for the next generation
of Agency officers,” Carl says. “These are the
Agency’s future leaders, so I want to make
sure they have the resources they need—just
as I had—to reach their fullest potential.”
SNAPSHOTSOFDIVERSITYINACTION
A LOOK BACK
At the end of World War II, Major General William J. Donovan, head
of the CIA’s predecessor organization, the Office of Strategic Services
(OSS), described the OSS as an “experiment ... to determine whether a
group of Americans from a variety of racial origins, abilities, tempera-
ments, and talents” could succeed at the difficult tasks of intelligence.
Each day, we continue that experiment. Each day, we show what Amer-
icans of diverse backgrounds can achieve together.
Throughout the CIA’s history, officers from all walks of life have served
their country proudly—some even making the ultimate sacrifice, giv-
ing their lives for the mission. The Memorial Wall located in the CIA’s
Original Headquarters Building is a simple and silent tribute to honor
officers who have died in service. Among these fallen officers are Af-
rican Americans, Native Americans, Asian Americans, Middle Eastern
Americans, men and women, support and operations officers alike.
Diversity and inclusion compose the critical elements leading
to innovation. We know that CIA’s mission cannot succeed without
the rich range of voices, perspectives and experiences to address
the ever-increasing challenges we face as a nation. Dedicated and
talented women and men from all backgrounds come to CIA and
draw on all that they can offer to our shared mission.
— Director, Center for Mission Diversity & Inclusion
5
The U.S. government has made great
progress toward inclusive policies that have
opened doors for Americans to serve their
country openly, regardless of their sexual ori-
entation or gender identity. In 1996 the CIA
lifted security policies that excluded openly
gay officers. Today, officers from all walks of
life contribute to our mission each day.
Michael, an analyst in CIA’s Open Source
Center, joined the Agency five years ago
after finishing his bachelor’s degree in inter-
national relations and economics. His pas-
sion for foreign affairs and national security
attracted him to CIA, even though he was
unsure if being openly gay would limit his
progression at the Agency.
“Being gay does not impact my work—and
that’s the critical point,” Michael says. “My
SERVING
WITH PRIDE
MICHAEL
experience has actually been quite the op-
posite. I’ve had nothing but a positive and
welcoming experience—even direct vocal
support from management–which allows
me to focus solely on my job.”
As an open source analyst, Michael writes
analysis for senior policymakers—including
the President of the United States—on is-
sues of importance in the Middle East and
East Asia, an experience that—20 years
ago—he may not have been afforded. He is
an active member of ANGLE, the Agency’s
employee resource group for Lesbian, Gay,
Bisexual, and Transgender (LGBT) officers,
and actively participates in LGBT outreach
with CIA’s Recruitment Center.
“I want other members of the LGBT com-
munity to know that the Agency offers a
supportive environment for them to really
make a difference in the world,” Michael
says. “Being able to serve openly has been
rewarding on so many levels: the most sig-
nificant being the knowledge that I work
in an inclusive environment that welcomes
my unique perspective. Everyone deserves
that peace of mind, and I am happy to have
found it here at the CIA.”
What prepares a person for a career at CIA?
A college degree, relevant professional expe-
rience and language capabilities don’t hurt.
But sometimes life experiences are more
significant in preparing CIA officers for the
resilience, self sufficiency and sacrifice re-
quired in the intelligence gathering business.
Sally, a deployed support officer in the Di-
rectorate of Support, grew up in Rhodesia
(now known as Zimbabwe) in the midst of
its civil war. She witnessed the destruction
and despair of a war-torn country first-hand
at an early age.
THE ROAD
LESS TRAVELED
SALLY
“I learned how to handle weapons and drive
an armored, landmine-proof vehicle when I
was just 12 years old,” Sally explains. “You
cannot grow up this way and not be deeply
affected and forever changed.”
Growing up in a war zone gave Sally the resil-
ience she’d need to face the tough decisions
she would make later in life. As a wife and a
mother of two, she made a very difficult de-
cision to leave her career in private industry
and join the CIA when her husband (also an
Agency officer) accepted an overseas assign-
ment. No stranger to living abroad, Sally was
a source of strength for her family during
their transition. Her family lived overseas for
more than a decade—sometimes living apart
for years at a time.
At the Agency, Sally’s comfort with living
abroad allowed her to work counterterror-
ism issues in multiple countries after 9/11.
When she returned to the U.S., she used her
familiarity with living and working overseas
to help streamline processes for Agency
officers preparing for overseas assignments.
“There certainly were hardships being far
from the friends and family in the United
States all those years, Sally says. “But the sat-
isfaction that what I do makes a difference
and supports the Agency’s mission makes
the sacrifice well worth it.”
SNAPSHOTSOFDIVERSITYINACTION
The CIA is taking great strides to build a workforce that better reflects
the diversity of the nation we serve. We’ve developed robust out-
reach and recruitment strategies to help broaden the public’s under-
standing of our unique mission.
Inside the Agency, we are working to ensure our officers’ views are
heard and that their ideas and skills are given due consideration. CIA
officers are encouraged to participate in mentoring, coaching and
training, and they are recognized for collaborative and inclusive be-
haviors that foster employee engagement, professional development,
and career advancement.
MOVING FORWARD
Truth isn’t resident in a single perspective or the product of one
mind. To discover it means to come at it from several directions, to
question what is seen to be certain that it is what it actually is. The
more we question, the more we look, the more we consider, the
closer we will get to the wisdom we are being asked to offer.
— Director, Information Operations Center
& D/CIA’s Senior Advisor for Cyber
7
One of the biggest myths about working
for CIA is that our officers’ dedication to
mission makes work-life balance impossible.
In reality, the Agency has a number of safety
nets in place to ensure officers can meet
the demands of mission while still tending
to the needs of their families. For Lucy, the
only child of her elderly parents, this safety
net was invaluable.
Lucy was in her first year of service with the
Agency when both of her parents fell criti-
cally ill. Lucy assumed the role of caregiver,
making frequent trips home to follow up on
the medical needs of both parents.
FAMILY
MATTERS
BREAKING
BARRIERS
LUCY
JAMES
“I was under an enormous amount of stress
when my parents were sick,” Lucy says. “As
a new officer, I wasn’t sure how supportive
my management would be when I told
them I’d need to take extended leave to care
for them.”
Lucy received full support for her time away
and was able to use the Agency’s Medical
Leave Bank, a benefit extended to all CIA
officers that provides donated sick leave for
employees to use during extended periods
of medical leave.
“My family is very important to me, but so
is the mission,” Lucy says. “It is a huge relief
to know that my responsibility to my family
will not interfere with my contributions to
the mission.”
Lucy is now working as an analyst in the
Directorate of Intelligence, where she uses
her Korean language proficiency to help
translate and analyze information on her ac-
count. With both of her parents fully recov-
ered, Lucy has set her sights on an overseas
assignment in the near future.
“I joined the Agency to make a meaningful
contribution to a mission that is very import-
ant to me,” Lucy continues. “Life can be un-
predictable, but it is great to know that, at
the CIA, I’ll always have the support I need
to face those unexpected obstacles and still
return to a job that I love.”
Since its founding in 1947, the CIA has
played a critical role in helping the U.S.
overcome its greatest national security chal-
lenges. Our mission requires agility, flexibility
and resilience—traits that have particular
significance to James, a National Clandestine
Service officer.
In 2006, James was critically wounded while
serving as a marine in Operation Iraqi Free-
dom. Despite losing both legs, James viewed
his injury as a bump in the road that would
not knock him out of the fight. “Giving up
was never an option for me,” James says.
“Giving up would have given the terrorists
the satisfaction of having put down one
more American.”
Through its partnership with Operation War-
fighter, a federal internship program for re-
covering service members, the CIA extended
an offer of employment to James so he could
continue serving his country as an intelligence
officer. His years of training as a marine and
his expertise in telecommunications fit in well
with the NCS mission.
“I never thought I would be a CIA officer, and
I’m very grateful to the Agency for the op-
portunities I’ve been afforded,” James says.
“There’s definitely a lot of fight in me, and I’ll
continue to do it until I can’t anymore.”
After successfully completing his technical
and physical training, James returned to
Iraq—close to the very location where he
lost his legs— and became the first double
amputee to serve in an overseas assignment
with the Agency. As a Technical Information
Security Officer, James manages the critical
SNAPSHOTSOFDIVERSITYINACTION
communications networks for operations of-
ficers in the field. He continues to overcome
the perceived limitations of his disability.
“Barriers and lines can always be broken,”
James says. “If I were scared of failing, I
wouldn’t be here.”
8
In the National Clandestine Service
(NCS), understanding the culture and
perspectives of people around the
world is critical to carrying out the
CIA’s global mission. NCS officers
are called on to collect intelligence in
some of the world’s most challenging
environments—a task that requires
an elite group of men and women
shaped by diverse ethnic, education-
al, and professional backgrounds.
As an organization, the NCS is fo-
cused on creating work environments
that treat people fairly and values
every officer for the skills he or she
contributes to achieving the mission.
The NCS strives to foster a culture
that invites and enables all officers
to leverage their unique talents in
innovative ways, welcoming new ap-
proaches and ideas that advance the
NCS’s goals.
In the NCS, several offices work
together to promote diversity and
inclusion. Through robust outreach
and engagement, this team devel-
ops initiatives and conducts activities
that emphasize inclusion as a mission
imperative. This approach—recog-
nizing and valuing diverse skills and
life experiences—empowers NCS
officers to express their ideas and use
their strengths and talents to achieve
mission success.
The mission of the Directorate of
Intelligence (DI) is to understand the
world in all its complexity. Drawing
on a vast mix of information—clas-
sified and unclassified—DI officers
apply their expertise to offer our
government unique insights about
events and trends overseas.
DI analysts and production specialists
require an extraordinary diversity of
experience and perspective. For the
DI, uniformity of thinking is a recipe
for failure.
The DI has a series of programs and
initiatives to attract, develop, and re-
tain the talent it needs, each designed
to assist its officers in building careers
of satisfaction and impact. From ac-
tive affinity groups that consult with
senior leaders to the daily teamwork
that defines all-source analysis, the
DI’s emphasis is on inclusion—seeing
that each of its officers is contributing
to the fullest of his or her potential.
That is not only true to our values as
Americans, it makes for better, more
useful intelligence products.
As one way to ensure the broad
range of subject-matter expertise
and intellectual innovation that good
intelligence analysis demands, the
DI recruits Americans from many
backgrounds with a variety of skills.
DI analysts are expected to know
international issues and cultures—
what is happening now in their areas
of interest and what could happen
next. Working together, they keep
our government informed about the
world today and help it prepare for
the world tomorrow.
NATIONAL
CLANDESTINE SERVICE
DIRECTORATE
OF INTELLIGENCE
The CIA has four basic components,
referred to as directorates. Each di-
rectorate plays a critical role in the
intelligence cycle—the process of
collecting, analyzing and dissemi-
nating intelligence to top U.S. gov-
ernment officials. Equally important
is each directorate’s commitment to
diversity and inclusion in advancing
the Agency’s global mission.
ADVANCING THE
GLOBAL MISSION
The Director’s Area (DIR) is the corporate arm of the
Agency and includes offices such as public affairs,
congressional affairs, military affairs, information
management, corporate finance, the Open Source
Center, human resources, the Office of General
Counsel, and corporate strategy and policy. The CIA’s
Center for Mission Diversity and Inclusion (CMDI) is
also part of the DIR Area. CMDI develops and man-
ages programs designed to enhance diversity and
inclusion throughout the entire Agency. CMDI serves
as the single point of contact for employees seeking
information, advice, or assistance on a wide range
of programs and issues, such as anti-discrimination
laws, disability accommodations, dispute resolution,
employee resource groups, and diversity outreach.
CMDI promotes the Agency belief that diversity in
culture is linked with diversity of skills, knowledge,
and experiences.
THE DIRECTOR’S AREA
9
The Directorate of Support (DS)
is the CIA’s most occupationally di-
verse directorate and encompasses
financial support, logistics, person-
nel resources, facilities, security and
medical services. Given its eclectic
mission, advancing diversity and in-
clusion is essential to the DS’s long-
term success.
DS officers solve the complex sup-
port challenges that enable the
CIA to carry out its global mission.
To gain a competitive edge, the DS
employs the nation’s top diverse tal-
ent from across many occupational
sectors, backgrounds, generations,
beliefs and abilities, and the direc-
torate is continually expanding its
outreach to connect with diverse
communities. The DS has fostered
partnerships with organizations such
as the Thurgood Marshall College
Fund. Out in Science, Technology,
Engineering and Mathematics,
Women in Technology, and a host of
diverse professional organizations.
Internally, the DS promotes a highly
collaborative, globally-focused work
environment where all employee
perspectives, ideas and solutions are
valued and considered. By nurturing
individuality and respect, the DS
is preparing its workforce to meet
evolving intelligence mission chal-
lenges and contribute at the highest
level to the CIA’s critical mission.
In the Directorate of Science and
Technology (DS&T), diversity and
inclusion are the catalysts for innova-
tion, creativity and technological ad-
vancement. The DS&T encourages a
culture of inclusion that respects and
capitalizes on the distinct characteris-
tics of Agency officers—their knowl-
edge, expertise, background and life
experiences—to help solve national
intelligence problems with bold tech-
nical operations and tradecraft.
The diversity of skills in the DS&T
directly impacts the success of the
Agency’s mission. DS&T officers have
expertise in nuclear physics, biology,
computer science, engineering, im-
agery analysis, math, political science
and geography. Their breadth of skills
and experience enables them to de-
velop creative, proven solutions that
meet the needs of U.S. policymakers
and the Intelligence Community.
Historically, the DS&T has partnered
with exceptional programs such as
the Hispanic Engineering National
Achievement Awards Conference,
the Alaska Native Science and En-
gineering Program, the Society of
Women Engineers, and the Indige-
nous Alliance for Engineering and Sci-
ence Education. These partnerships
enhance the CIA’s recruitment efforts
by informing these populations of
the Agency’s career opportunities in
the science, technology, engineering
and mathematics fields. This will
ensure the DS&T has the diversity
of thought, skills and perspective to
sustain the level of excellence the
mission demands for years to come.
DIRECTORATE
OF SUPPORT
DIRECTORATE OF
SCIENCE & TECHNOLOGY
Agency Network of Gay, Lesbian, Bisexual,
and Transgender Officers and Allies (ANGLE)
American Veterans Employee Resource Group
(AVERG)
Asian Pacific American Organization (APAO)
Black Executive Board (BEB)
Blacks in Government, UMOJA Chapter
Deaf and Hard of Hearing Advisory Council
(DHHAC)
Directorate of Intelligence African-American
Careerists (DIAAC)
DisAbility Advisory Panel (DAP)
DI Women’s Council
Directorate of Science & Technology
Women’s Council
Hispanic Advisory Council (HAC)
Multicultural Inclusion Exchange (MIX)
Native American Council (NAC)
National Clandestine Service Women’s Council
Near East Affinity Group (NEAG)
Senior Intelligence Service Women’s Council
South Asian Leadership and Advisory
Membership (SALAAM)
The Network (for CIA’s early- to mid-career
professionals)
CIA’S EMPLOYEE
RESOURCE GROUPS
The CIA’s Employee Resource Groups (ERGs),
are critical to the present and future mis-
sion impact of CIA. CIA ERGs provide the
Agency’s leadership with insights into issues
of importance to its members, recommend
solutions to workplace challenges, and offer
ideas on the development, management
and advancement of ERG members.
10
SNAPSHOTSOFDIVERSITYINACTION
For many Americans, the terrorist attacks of
Sept. 11, 2001 have an everlasting impact.
They remember where they were, what they
were doing and who they were talking to.
For Javier, a Technical Intelligence Officer
with the Directorate of Science & Technolo-
gy, it was the moment he was called to serve
his country.
“Growing up, I had never seriously consid-
ered working for the federal government at
all,” Javier says. “But 9/11 changed every-
thing for me.“
As a teenager, Javier emigrated from Latin
America to New York City with his family.
On that particular September morning in
DEVOTION
TO DUTY
JAVIER
2001, he was working as an intern in the
World Trade Center South Tower when the
first plane hit. Javier witnessed the tragic
events first hand.
“After the attacks, I wanted to be a part of
a team that worked to ensure this type of
tragedy never happened again,” Javier says.
“I survived, so I felt that I had to do some-
thing significant with my time.”
At the recommendation of a friend, Javier
had already applied for a job at CIA during
his post-college job search. He was torn
between two job offers and was leaning
toward a private sector job with a higher sal-
ary. After the attacks, he contacted his CIA
recruiter, asked for his security processing to
be expedited and moved to the Washington
DC area. He joined the CIA in October 2001.
Over the past 12 years, he has worked
shoulder to shoulder with CIA officers and
foreign officials in support of counterterror-
ism and counter narcotics efforts around the
world. His native language ability and keen
understanding of Latin culture has allowed
him to contribute to the CIA’s mission in a
meaningful way.
“I have driven the streets in war zones look-
ing for bad guys, flown in foreign air spaces,
and plowed through jungles—all in support
of the Agency’s global mission, “Javier says.
Though he never imagined this career path,
Javier considers his work at the Agency as
one of the most challenging, yet rewarding
experiences of his life. “I joined the CIA be-
cause I wanted to make a big difference in
the world,” he says. “Every day that I come
to work, I’m able to do just that.”
CIA officers are drawn to public service for
a variety of reasons, but the unifying factor
for most is mission. For Fatima, a first-gen-
eration U.S. citizen of Pakistani descent, the
terrorist attacks on Sept. 11, 2001 changed
the trajectory of her life, inspiring bold ac-
tion that set her path to CIA in motion.
“After the attacks, I realized how little I re-
ally understood about my culture,” Fatima
said. “I wanted to be able to answer the
questions I was often asked and help ne-
gate some of the assumptions people make
about the Muslim faith.”
COURAGE
TO SERVE
FATIMA
Fatima enrolled in graduate school and
studied International Affairs. After finishing
her degree, she began charting her path to
a career in intelligence. She started out in lo-
cal law enforcement then moved to federal
law enforcement. Eventually, Fatima’s desire
to have a more direct role in U.S. counterter-
rorism efforts led her to CIA. She joined the
Agency as a counterterrorism analyst in the
Directorate of Intelligence (DI).
“CIA is the crown jewel of the Intelligence
Community,” Fatima says. “I wanted to be
at the forefront of the counterterrorism mis-
sion to help preempt another attack against
the U.S. As the only Pakistani and Urdu
speaking member of my team, I am able to
add cultural, linguistic and historical context
when things are ambiguous, which really
enables me and my colleagues to make a
greater impact on the mission.”
But Fatima’s dedication to mission isn’t al-
ways easy. Because she is a covert officer,
Fatima must use discretion when talking
about her employment. Her friends—and
until recently her own family—do not know
where she works.
“I just recently told my father where I work,
and my mom still doesn’t know,” Fatima
explains. “My parents are very traditional,
and had a much different vision for my life
than I did, which has caused a bit of tension
within my family. My decision to serve at
CIA took a lot of courage, but for me, the
greater good of helping protect the country
I love is well worth it.”
At CIA, we recognize that our people are our greatest
resource. Every day, we count on our workforce to come up
with innovative ways of accomplishing mission; to develop and
apply expertise to the intelligence challenges facing our agency;
and to work as a team to protect our nation’s security. Accord-
ingly, we must do everything possible to attract individuals from
every segment of society and from all manners of backgrounds,
cultures, and ethnicities. The United States has a remarkable
reservoir of talent. It is up to us to make full use of it and to
welcome diversity of thought in the workplace to achieve the
best result for our national security objectives.
— CIA Executive Director
A PUBLICATION FROM
THE CENTRAL INTELLIGENCE AGENCY
OFFICE OF PUBLIC AFFAIRS
WWW.CIA.GOV
JULY 2014
DESIGNED AND PRINTED BY IPS #10012383112
*all stories contained in this publication are real. however, the images used are commercially available stock photos and not
those of cia employees.

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CIA LIBRARY

  • 2.
  • 3. 1 We are the nation’s first line of defense. We preempt threats and further U.S. national security interests by collecting intelligence that matters. We produce objective all-source analysis, conduct covert action as directed by the President of the United States, and safeguard the secrets that help keep our nation safe. This is the mission of the Central Intelligence Agency (CIA). It embodies our Agency’s work and the dedication of the officers who carry out this mission every day. Our officers are on the front lines around the world, working tirelessly to ensure that our customers – the President and senior policymakers – have the intelligence they need to make informed national security decisions. In doing so, CIA officers are guided by a professional ethos that includes the core values of service, integrity, excellence, courage, teamwork, and stewardship. A mission this critical requires a diverse and inclusive workforce. Encour- aging an Agency culture that values diversity of thought, experience and perspective helps us successfully carry out our mission. CIA’S DIVERSE MISSION
  • 4. THE IMPERATIVE OF DIVERSITY AND INCLUSION The United States is one of the most diverse nations on earth. Our national heritage is built on the work, ideas and beliefs of people from virtually every national origin, creed and culture. We achieve our greatest accomplishments when we draw on the talents of all parts of our society and bring diverse perspectives to our greatest challenges. Over the years, our Agency’s successes—and even our failures—have taught us that an important key to carrying out our mission is to have diverse perspectives, cultural insights, language capabilities and skill sets to draw from when making decisions. Patriotism has no barriers; it is not based in gender, ethnicity, abili- ty, religion or sexual orientation. CIA seeks patriots from every back- ground and has made diversity and inclusion a key priority today and in the years to come. Diversity and inclusion relate to fairness and justice in the work- place. Fair treatment of your people is a key part of leadership. It is important to regularly ask yourself, ‘What have I done toward diversity and inclusion? What more could I do? What’s holding me back?’ Then act, with the courage and dedication you bring to the rest of work at CIA. — Senior National Clandestine Service Officer
  • 5. 3 Diversity is not only about mission. It is also about our bedrock belief as Americans in equality of opportunity. And we are fortunate that our nation offers such a tremendous variety of talented women and men to draw from—the first requirement of a truly global intelligence service. — Director John Brennan The formula for a successful career usually involves hard work, a commitment to excel- lence and the technical expertise required to carry out one’s duties. According to Carl, a CIA Senior Intelligence Service (SIS) officer, an additional element of success is often overlooked: mentoring. “I stand on the shoulders of those who came before me,” Carl explains. “The many people who acted as mentors, sponsors and champi- ons for me paved the way for my success and prepared me for the ’right now’ moments in my career.“ MENTORING MATTERS CARL And what were Carl’s “right now” mo- ments? Those unique opportunities that let him demonstrate his talents while tackling challenging assignments. Throughout his 25-year career with CIA, Carl has used these opportunities to his advantage. He managed the Agency’s IT infrastructure and attended some of the most prestigious executive lead- ership courses in the nation. To pay it forward, Carl now makes a unique effort to reach back to young minority em- ployees within the CIA family to ensure they have ”right now” opportunities. He serves as a mentor and has established an employee resource group dedicated to building a strong cadre of minority officers. “It’s important for me to continue the cycle and be a champion for the next generation of Agency officers,” Carl says. “These are the Agency’s future leaders, so I want to make sure they have the resources they need—just as I had—to reach their fullest potential.” SNAPSHOTSOFDIVERSITYINACTION
  • 6. A LOOK BACK At the end of World War II, Major General William J. Donovan, head of the CIA’s predecessor organization, the Office of Strategic Services (OSS), described the OSS as an “experiment ... to determine whether a group of Americans from a variety of racial origins, abilities, tempera- ments, and talents” could succeed at the difficult tasks of intelligence. Each day, we continue that experiment. Each day, we show what Amer- icans of diverse backgrounds can achieve together. Throughout the CIA’s history, officers from all walks of life have served their country proudly—some even making the ultimate sacrifice, giv- ing their lives for the mission. The Memorial Wall located in the CIA’s Original Headquarters Building is a simple and silent tribute to honor officers who have died in service. Among these fallen officers are Af- rican Americans, Native Americans, Asian Americans, Middle Eastern Americans, men and women, support and operations officers alike. Diversity and inclusion compose the critical elements leading to innovation. We know that CIA’s mission cannot succeed without the rich range of voices, perspectives and experiences to address the ever-increasing challenges we face as a nation. Dedicated and talented women and men from all backgrounds come to CIA and draw on all that they can offer to our shared mission. — Director, Center for Mission Diversity & Inclusion
  • 7. 5 The U.S. government has made great progress toward inclusive policies that have opened doors for Americans to serve their country openly, regardless of their sexual ori- entation or gender identity. In 1996 the CIA lifted security policies that excluded openly gay officers. Today, officers from all walks of life contribute to our mission each day. Michael, an analyst in CIA’s Open Source Center, joined the Agency five years ago after finishing his bachelor’s degree in inter- national relations and economics. His pas- sion for foreign affairs and national security attracted him to CIA, even though he was unsure if being openly gay would limit his progression at the Agency. “Being gay does not impact my work—and that’s the critical point,” Michael says. “My SERVING WITH PRIDE MICHAEL experience has actually been quite the op- posite. I’ve had nothing but a positive and welcoming experience—even direct vocal support from management–which allows me to focus solely on my job.” As an open source analyst, Michael writes analysis for senior policymakers—including the President of the United States—on is- sues of importance in the Middle East and East Asia, an experience that—20 years ago—he may not have been afforded. He is an active member of ANGLE, the Agency’s employee resource group for Lesbian, Gay, Bisexual, and Transgender (LGBT) officers, and actively participates in LGBT outreach with CIA’s Recruitment Center. “I want other members of the LGBT com- munity to know that the Agency offers a supportive environment for them to really make a difference in the world,” Michael says. “Being able to serve openly has been rewarding on so many levels: the most sig- nificant being the knowledge that I work in an inclusive environment that welcomes my unique perspective. Everyone deserves that peace of mind, and I am happy to have found it here at the CIA.” What prepares a person for a career at CIA? A college degree, relevant professional expe- rience and language capabilities don’t hurt. But sometimes life experiences are more significant in preparing CIA officers for the resilience, self sufficiency and sacrifice re- quired in the intelligence gathering business. Sally, a deployed support officer in the Di- rectorate of Support, grew up in Rhodesia (now known as Zimbabwe) in the midst of its civil war. She witnessed the destruction and despair of a war-torn country first-hand at an early age. THE ROAD LESS TRAVELED SALLY “I learned how to handle weapons and drive an armored, landmine-proof vehicle when I was just 12 years old,” Sally explains. “You cannot grow up this way and not be deeply affected and forever changed.” Growing up in a war zone gave Sally the resil- ience she’d need to face the tough decisions she would make later in life. As a wife and a mother of two, she made a very difficult de- cision to leave her career in private industry and join the CIA when her husband (also an Agency officer) accepted an overseas assign- ment. No stranger to living abroad, Sally was a source of strength for her family during their transition. Her family lived overseas for more than a decade—sometimes living apart for years at a time. At the Agency, Sally’s comfort with living abroad allowed her to work counterterror- ism issues in multiple countries after 9/11. When she returned to the U.S., she used her familiarity with living and working overseas to help streamline processes for Agency officers preparing for overseas assignments. “There certainly were hardships being far from the friends and family in the United States all those years, Sally says. “But the sat- isfaction that what I do makes a difference and supports the Agency’s mission makes the sacrifice well worth it.” SNAPSHOTSOFDIVERSITYINACTION
  • 8. The CIA is taking great strides to build a workforce that better reflects the diversity of the nation we serve. We’ve developed robust out- reach and recruitment strategies to help broaden the public’s under- standing of our unique mission. Inside the Agency, we are working to ensure our officers’ views are heard and that their ideas and skills are given due consideration. CIA officers are encouraged to participate in mentoring, coaching and training, and they are recognized for collaborative and inclusive be- haviors that foster employee engagement, professional development, and career advancement. MOVING FORWARD Truth isn’t resident in a single perspective or the product of one mind. To discover it means to come at it from several directions, to question what is seen to be certain that it is what it actually is. The more we question, the more we look, the more we consider, the closer we will get to the wisdom we are being asked to offer. — Director, Information Operations Center & D/CIA’s Senior Advisor for Cyber
  • 9. 7 One of the biggest myths about working for CIA is that our officers’ dedication to mission makes work-life balance impossible. In reality, the Agency has a number of safety nets in place to ensure officers can meet the demands of mission while still tending to the needs of their families. For Lucy, the only child of her elderly parents, this safety net was invaluable. Lucy was in her first year of service with the Agency when both of her parents fell criti- cally ill. Lucy assumed the role of caregiver, making frequent trips home to follow up on the medical needs of both parents. FAMILY MATTERS BREAKING BARRIERS LUCY JAMES “I was under an enormous amount of stress when my parents were sick,” Lucy says. “As a new officer, I wasn’t sure how supportive my management would be when I told them I’d need to take extended leave to care for them.” Lucy received full support for her time away and was able to use the Agency’s Medical Leave Bank, a benefit extended to all CIA officers that provides donated sick leave for employees to use during extended periods of medical leave. “My family is very important to me, but so is the mission,” Lucy says. “It is a huge relief to know that my responsibility to my family will not interfere with my contributions to the mission.” Lucy is now working as an analyst in the Directorate of Intelligence, where she uses her Korean language proficiency to help translate and analyze information on her ac- count. With both of her parents fully recov- ered, Lucy has set her sights on an overseas assignment in the near future. “I joined the Agency to make a meaningful contribution to a mission that is very import- ant to me,” Lucy continues. “Life can be un- predictable, but it is great to know that, at the CIA, I’ll always have the support I need to face those unexpected obstacles and still return to a job that I love.” Since its founding in 1947, the CIA has played a critical role in helping the U.S. overcome its greatest national security chal- lenges. Our mission requires agility, flexibility and resilience—traits that have particular significance to James, a National Clandestine Service officer. In 2006, James was critically wounded while serving as a marine in Operation Iraqi Free- dom. Despite losing both legs, James viewed his injury as a bump in the road that would not knock him out of the fight. “Giving up was never an option for me,” James says. “Giving up would have given the terrorists the satisfaction of having put down one more American.” Through its partnership with Operation War- fighter, a federal internship program for re- covering service members, the CIA extended an offer of employment to James so he could continue serving his country as an intelligence officer. His years of training as a marine and his expertise in telecommunications fit in well with the NCS mission. “I never thought I would be a CIA officer, and I’m very grateful to the Agency for the op- portunities I’ve been afforded,” James says. “There’s definitely a lot of fight in me, and I’ll continue to do it until I can’t anymore.” After successfully completing his technical and physical training, James returned to Iraq—close to the very location where he lost his legs— and became the first double amputee to serve in an overseas assignment with the Agency. As a Technical Information Security Officer, James manages the critical SNAPSHOTSOFDIVERSITYINACTION communications networks for operations of- ficers in the field. He continues to overcome the perceived limitations of his disability. “Barriers and lines can always be broken,” James says. “If I were scared of failing, I wouldn’t be here.”
  • 10. 8 In the National Clandestine Service (NCS), understanding the culture and perspectives of people around the world is critical to carrying out the CIA’s global mission. NCS officers are called on to collect intelligence in some of the world’s most challenging environments—a task that requires an elite group of men and women shaped by diverse ethnic, education- al, and professional backgrounds. As an organization, the NCS is fo- cused on creating work environments that treat people fairly and values every officer for the skills he or she contributes to achieving the mission. The NCS strives to foster a culture that invites and enables all officers to leverage their unique talents in innovative ways, welcoming new ap- proaches and ideas that advance the NCS’s goals. In the NCS, several offices work together to promote diversity and inclusion. Through robust outreach and engagement, this team devel- ops initiatives and conducts activities that emphasize inclusion as a mission imperative. This approach—recog- nizing and valuing diverse skills and life experiences—empowers NCS officers to express their ideas and use their strengths and talents to achieve mission success. The mission of the Directorate of Intelligence (DI) is to understand the world in all its complexity. Drawing on a vast mix of information—clas- sified and unclassified—DI officers apply their expertise to offer our government unique insights about events and trends overseas. DI analysts and production specialists require an extraordinary diversity of experience and perspective. For the DI, uniformity of thinking is a recipe for failure. The DI has a series of programs and initiatives to attract, develop, and re- tain the talent it needs, each designed to assist its officers in building careers of satisfaction and impact. From ac- tive affinity groups that consult with senior leaders to the daily teamwork that defines all-source analysis, the DI’s emphasis is on inclusion—seeing that each of its officers is contributing to the fullest of his or her potential. That is not only true to our values as Americans, it makes for better, more useful intelligence products. As one way to ensure the broad range of subject-matter expertise and intellectual innovation that good intelligence analysis demands, the DI recruits Americans from many backgrounds with a variety of skills. DI analysts are expected to know international issues and cultures— what is happening now in their areas of interest and what could happen next. Working together, they keep our government informed about the world today and help it prepare for the world tomorrow. NATIONAL CLANDESTINE SERVICE DIRECTORATE OF INTELLIGENCE The CIA has four basic components, referred to as directorates. Each di- rectorate plays a critical role in the intelligence cycle—the process of collecting, analyzing and dissemi- nating intelligence to top U.S. gov- ernment officials. Equally important is each directorate’s commitment to diversity and inclusion in advancing the Agency’s global mission. ADVANCING THE GLOBAL MISSION The Director’s Area (DIR) is the corporate arm of the Agency and includes offices such as public affairs, congressional affairs, military affairs, information management, corporate finance, the Open Source Center, human resources, the Office of General Counsel, and corporate strategy and policy. The CIA’s Center for Mission Diversity and Inclusion (CMDI) is also part of the DIR Area. CMDI develops and man- ages programs designed to enhance diversity and inclusion throughout the entire Agency. CMDI serves as the single point of contact for employees seeking information, advice, or assistance on a wide range of programs and issues, such as anti-discrimination laws, disability accommodations, dispute resolution, employee resource groups, and diversity outreach. CMDI promotes the Agency belief that diversity in culture is linked with diversity of skills, knowledge, and experiences. THE DIRECTOR’S AREA
  • 11. 9 The Directorate of Support (DS) is the CIA’s most occupationally di- verse directorate and encompasses financial support, logistics, person- nel resources, facilities, security and medical services. Given its eclectic mission, advancing diversity and in- clusion is essential to the DS’s long- term success. DS officers solve the complex sup- port challenges that enable the CIA to carry out its global mission. To gain a competitive edge, the DS employs the nation’s top diverse tal- ent from across many occupational sectors, backgrounds, generations, beliefs and abilities, and the direc- torate is continually expanding its outreach to connect with diverse communities. The DS has fostered partnerships with organizations such as the Thurgood Marshall College Fund. Out in Science, Technology, Engineering and Mathematics, Women in Technology, and a host of diverse professional organizations. Internally, the DS promotes a highly collaborative, globally-focused work environment where all employee perspectives, ideas and solutions are valued and considered. By nurturing individuality and respect, the DS is preparing its workforce to meet evolving intelligence mission chal- lenges and contribute at the highest level to the CIA’s critical mission. In the Directorate of Science and Technology (DS&T), diversity and inclusion are the catalysts for innova- tion, creativity and technological ad- vancement. The DS&T encourages a culture of inclusion that respects and capitalizes on the distinct characteris- tics of Agency officers—their knowl- edge, expertise, background and life experiences—to help solve national intelligence problems with bold tech- nical operations and tradecraft. The diversity of skills in the DS&T directly impacts the success of the Agency’s mission. DS&T officers have expertise in nuclear physics, biology, computer science, engineering, im- agery analysis, math, political science and geography. Their breadth of skills and experience enables them to de- velop creative, proven solutions that meet the needs of U.S. policymakers and the Intelligence Community. Historically, the DS&T has partnered with exceptional programs such as the Hispanic Engineering National Achievement Awards Conference, the Alaska Native Science and En- gineering Program, the Society of Women Engineers, and the Indige- nous Alliance for Engineering and Sci- ence Education. These partnerships enhance the CIA’s recruitment efforts by informing these populations of the Agency’s career opportunities in the science, technology, engineering and mathematics fields. This will ensure the DS&T has the diversity of thought, skills and perspective to sustain the level of excellence the mission demands for years to come. DIRECTORATE OF SUPPORT DIRECTORATE OF SCIENCE & TECHNOLOGY Agency Network of Gay, Lesbian, Bisexual, and Transgender Officers and Allies (ANGLE) American Veterans Employee Resource Group (AVERG) Asian Pacific American Organization (APAO) Black Executive Board (BEB) Blacks in Government, UMOJA Chapter Deaf and Hard of Hearing Advisory Council (DHHAC) Directorate of Intelligence African-American Careerists (DIAAC) DisAbility Advisory Panel (DAP) DI Women’s Council Directorate of Science & Technology Women’s Council Hispanic Advisory Council (HAC) Multicultural Inclusion Exchange (MIX) Native American Council (NAC) National Clandestine Service Women’s Council Near East Affinity Group (NEAG) Senior Intelligence Service Women’s Council South Asian Leadership and Advisory Membership (SALAAM) The Network (for CIA’s early- to mid-career professionals) CIA’S EMPLOYEE RESOURCE GROUPS The CIA’s Employee Resource Groups (ERGs), are critical to the present and future mis- sion impact of CIA. CIA ERGs provide the Agency’s leadership with insights into issues of importance to its members, recommend solutions to workplace challenges, and offer ideas on the development, management and advancement of ERG members.
  • 12. 10 SNAPSHOTSOFDIVERSITYINACTION For many Americans, the terrorist attacks of Sept. 11, 2001 have an everlasting impact. They remember where they were, what they were doing and who they were talking to. For Javier, a Technical Intelligence Officer with the Directorate of Science & Technolo- gy, it was the moment he was called to serve his country. “Growing up, I had never seriously consid- ered working for the federal government at all,” Javier says. “But 9/11 changed every- thing for me.“ As a teenager, Javier emigrated from Latin America to New York City with his family. On that particular September morning in DEVOTION TO DUTY JAVIER 2001, he was working as an intern in the World Trade Center South Tower when the first plane hit. Javier witnessed the tragic events first hand. “After the attacks, I wanted to be a part of a team that worked to ensure this type of tragedy never happened again,” Javier says. “I survived, so I felt that I had to do some- thing significant with my time.” At the recommendation of a friend, Javier had already applied for a job at CIA during his post-college job search. He was torn between two job offers and was leaning toward a private sector job with a higher sal- ary. After the attacks, he contacted his CIA recruiter, asked for his security processing to be expedited and moved to the Washington DC area. He joined the CIA in October 2001. Over the past 12 years, he has worked shoulder to shoulder with CIA officers and foreign officials in support of counterterror- ism and counter narcotics efforts around the world. His native language ability and keen understanding of Latin culture has allowed him to contribute to the CIA’s mission in a meaningful way. “I have driven the streets in war zones look- ing for bad guys, flown in foreign air spaces, and plowed through jungles—all in support of the Agency’s global mission, “Javier says. Though he never imagined this career path, Javier considers his work at the Agency as one of the most challenging, yet rewarding experiences of his life. “I joined the CIA be- cause I wanted to make a big difference in the world,” he says. “Every day that I come to work, I’m able to do just that.” CIA officers are drawn to public service for a variety of reasons, but the unifying factor for most is mission. For Fatima, a first-gen- eration U.S. citizen of Pakistani descent, the terrorist attacks on Sept. 11, 2001 changed the trajectory of her life, inspiring bold ac- tion that set her path to CIA in motion. “After the attacks, I realized how little I re- ally understood about my culture,” Fatima said. “I wanted to be able to answer the questions I was often asked and help ne- gate some of the assumptions people make about the Muslim faith.” COURAGE TO SERVE FATIMA Fatima enrolled in graduate school and studied International Affairs. After finishing her degree, she began charting her path to a career in intelligence. She started out in lo- cal law enforcement then moved to federal law enforcement. Eventually, Fatima’s desire to have a more direct role in U.S. counterter- rorism efforts led her to CIA. She joined the Agency as a counterterrorism analyst in the Directorate of Intelligence (DI). “CIA is the crown jewel of the Intelligence Community,” Fatima says. “I wanted to be at the forefront of the counterterrorism mis- sion to help preempt another attack against the U.S. As the only Pakistani and Urdu speaking member of my team, I am able to add cultural, linguistic and historical context when things are ambiguous, which really enables me and my colleagues to make a greater impact on the mission.” But Fatima’s dedication to mission isn’t al- ways easy. Because she is a covert officer, Fatima must use discretion when talking about her employment. Her friends—and until recently her own family—do not know where she works. “I just recently told my father where I work, and my mom still doesn’t know,” Fatima explains. “My parents are very traditional, and had a much different vision for my life than I did, which has caused a bit of tension within my family. My decision to serve at CIA took a lot of courage, but for me, the greater good of helping protect the country I love is well worth it.”
  • 13. At CIA, we recognize that our people are our greatest resource. Every day, we count on our workforce to come up with innovative ways of accomplishing mission; to develop and apply expertise to the intelligence challenges facing our agency; and to work as a team to protect our nation’s security. Accord- ingly, we must do everything possible to attract individuals from every segment of society and from all manners of backgrounds, cultures, and ethnicities. The United States has a remarkable reservoir of talent. It is up to us to make full use of it and to welcome diversity of thought in the workplace to achieve the best result for our national security objectives. — CIA Executive Director
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  • 16. A PUBLICATION FROM THE CENTRAL INTELLIGENCE AGENCY OFFICE OF PUBLIC AFFAIRS WWW.CIA.GOV JULY 2014 DESIGNED AND PRINTED BY IPS #10012383112 *all stories contained in this publication are real. however, the images used are commercially available stock photos and not those of cia employees.