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2010 Eudata En

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2010 Eudata En

  1. 1. COMPANY PROFILE EUDATA
  2. 2. LUXHORA NETWORK GHIRBE Unified Communication CRM applications Business Intelligence R&D ABOUT 100 PROFESSIONALS HQ IN MILAN, ROME, BARI
  3. 3. Eudata is specialized in product and solutions for Contact Center and Unified Communication oriented to Top Customers We think that in enterprise projects rarely the “out of the box” products cover customer needs, so one of our distinguish mark is the capability to suite the solution on customers business requirements Leader in Unified Communication and Contact Center Solutions
  4. 4. UC & CONTACT CENTER 360° COMPETENCE ON VENDOR SOLUTIOS CRM Integrations Siebel ARS Remedy Contact PRO Vision Desk Work Force Management PBX VoIP IVR - AVP IC TTS – ASR Same Time Versions 5, 6.x, 7.x Brio – Hyperion GPlus Genesys Voice Portal (GVP) SIP Server Open Media CUCM - CUCME IPCC Express IPCC Enterprise ICM Outbound Option IP IVR Cisco Voice Portal (CVP) CEM / EIM Gatekeeper Networking (Router Series) Networking (Catalyst Switch) Voice Gateway (IOS Voice) WebEx CUVA OCS
  5. 5. SERVICES Projects Tenders responses – Advising – Technical analysis – Deploy – Customization – Project Management Support Using a team of Consultants we maintain customer system. Every activity is traced using a trouble ticket system that permits the tracking of SLAs. Customers can contact the support system via e-mail or via phone Maintenance Typically this is an on site service. Our technicians manage the customer contact center platform during business hours guaranteeing real time participation and developing small evolution of the system (reporting, routing, configuration, ..) System Customization Starting from a particular business requirement we suite the out of the box product to the customer needs, or we create applications for particular requirements
  6. 6. MAIN ACTIVITIES Our solutions can be applied TO several markets We have the capability to suit the solutions to the market, creating services that are oriented to the business model  
  7. 7. <ul><li>WCS are the Eudata Unified communication solutions based on flash technology </li></ul><ul><ul><li>IM </li></ul></ul><ul><ul><li>Voice </li></ul></ul><ul><ul><li>Video </li></ul></ul><ul><ul><li>Presence </li></ul></ul><ul><ul><li>Simple Cobrowsing </li></ul></ul><ul><ul><li>Document Pushing </li></ul></ul><ul><ul><li>Proactive Web </li></ul></ul>WEB CONTACT SYSTEMS REAL TIME SERVICES FOR WEB PORTALS <ul><li>Integration </li></ul><ul><li>UC Tools </li></ul><ul><li>Kiosk </li></ul><ul><li>Virtual assistant </li></ul><ul><li>Webex </li></ul><ul><li>Semantic </li></ul>More info: www.eudata.biz/wcs
  8. 8. Reference Via Melchiorre Gioia 55/C 20124 Milano tel.: 02 45495098 fax : 02 45495099 General information [email_address] Communication [email_address]

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