The connection between self-awareness and success in the workplace

1. How we
communicate
the connection between self-awareness &
success in the workplace

3. Why do values matter?

5. If in doubt ask a 13 year old...
Communication is...
Sounds and language, body language, tone, accent, clarity,
pronunciation, class, codes, eye contact, formal/ informal, culture,
knowledge, stories, listening & intention.
Self-awareness is…
Your impact on others, interpreting others, understanding not
everyone is like you, being flexible in relation to others,

6. Backpack of beliefs...
“Culture is not something you are - it’s something you do”
The Culture Code by Daniel Coyle (2018)

7. If in doubt ask a 13 year old...
Communication is...
Words and language, body language, tone, accent, clarity,
pronunciation, class, codes, eye contact, formal/ informal, culture,
knowledge, stories, listening & intention.
Self-awareness is…
Understanding not everyone is like you, being flexible in relation to
others

8. Why do humans communicate?

9. It’s all about signalling...
Skill 1: We are safely connected
Skill 2: We have all the information
Skill 3: We know which way to move
Source: The Culture Code by Daniel Coyle (2018)

10. Secrets of highly successful groups
Skill 1: Build psychological safety
Skill 2: Share vulnerability
Skill 3: Establish purpose
Source: The Culture Code by Daniel Coyle (2018)

11. It feels like a family...
- Close physical proximity + profuse eye contact
- Physical touch
- Lots of short energetic exchanges
- Everyone talks to everyone
- Few interruptions + small attentive courtesies
- Lots of questions
- Intensive, active listening
- Humour/ laughter

12. “If you lack self-awareness, if you are
not able to manage your distressing
emotions, if you can’t have empathy
and effective relationships, then no
matter how smart you are, you won’t
get very far” Daniel Goleman

13. Emotional intelligence is a set of
emotional and social skills that
influence the way we perceive and
express ourselves, develop and
maintain social relationships, cope
with challenges and use emotional
information in an effective and
meaningful way.

14. IQ peaks at 18.
EQ peaks at 60!
Conscious
leadership
Of the 2 attachment
emotions, the most
important one to
motivate people in
organisations is
TRUST.

17. My ego (ID)

18. My psychological core
SELF-actualisation
SELF-REGARD EMOTIONAL
self-awareness
Do I love & respect myself? Do I seek out new challenges? Do I understand my
emotional triggers?

19. Emotional expression
ASSERTIVENESS
EMOTIONAL
expression
INDEPENDENCE
Verbal + non-verbal Can I respectfully disagree? Do I have the courage of my
conviction?

20. Boss as Despot...
What happens when self-awareness is lacking?

21. Know thyself...
• Emotions contain data
• Emotions can be managed
• Emotions can be used to influence yourself and others
• EQ + IQ together produce optimum decision making
• EQ is a proven indicator of performance & leadership
67% of abilities essential for effective performance are emotional
90% of great leaders are high in emotional intelligence
Daniel Goleman

22. The way we show up impacts
where energy goes...
Drama and Politics
Shrinks Influence
Self-awareness/ EQ + IQ
Expands Influence

23. A tool kit: effective communication

27. The neurobiology of TRUST
Oxytocin + dopamine

28. TRUST Factors - Paul J Zak
O - Ovation (recognition for contribution) 67% trust impact
X - eXpectation (facing a challenge as a group) 83% trust impact
Y - Yield (when colleagues choose how to do a project) 51% trust impact
T - Transfer (colleagues craft their own jobs) 82% trust impact
O - Openness (information is shared) 65% trust impact
C - Caring (intentionally build relationships with colleagues) 84% trust
impact
I - Invest (enabling whole person growth/ personal + career) 72% trust impact
N - Natural (leaders are honest and vulnerable) 82% trust impact
*Trust Factors by Paul J Zak

29. The trust dividend/ tax
Strategy x Execution = Results
(Strategy x Execution) Trust = Results
*
The speed of Trust - Stephen M. R. Covey

30. How to intentionally build trust
Character Competency
Talk straight Deliver results
Demonstrate respect Get better
Create transparency Confront reality
Right wrongs Clarify expectations
Show loyalty Practise accountability
Listen first + Keep commitments + Extend trust
*
The speed of Trust - Stephen M. R. Covey

31. “No one will remember what you say
or do, they will remember how you
made them feel.” - Maya Angelou

32. Health warning
Now
what?
What?
So what?

33. A coaching question
What would it take for you to be your own strongest ally?

34. Respond versus React

35. Recommended reading
The Culture Code by Daniel Coyle
Emotional Intelligence by Daniel Goleman
Insight by Tasha Eurich
7 Habits of Highly Effective People by Stephen Covey
Trust Factors by Paul J Zak
Quiet by Susan Cain

36. about the coach
Catherine is a business coach with 20+ years in
media and recruitment. She has extensive
experience of working in start-ups and
fast-growth businesses and generating
revenue/ profit from scratch.
She completed her postgraduate certificate in
business and personal coaching in 2014
(Barefoot Coaching) and is accredited to the
International Coaching Federation, She is
certified in EQ-i 2,0/ EQ 360 & Tilt365. She is
also a qualified Team Coach.
catherine@halcyoncoaching.co.uk