1. Oshkosh Corporation Classification: Restricted
154 Independence Ave Venus, Texas, 76084 214-668-4590 rodney.smith69@yahoo.com
Rodney Smith
154 Independence Ave
Venus, Texas, 76084
214-668-4590
rodney.smith69@yahoo.com
WORK EXPERIENCE
MCNEILUS TRUCK, Hutchins, TX
 Parts and Service Sales, Aug 2011 – Present
 Handle Parts, Service and Warranty issues for customer in my AOR.(Arkansas,
Oklahoma and North Texas).
 Determine replacement parts required, according to inspections of old parts, customer
requests, or customers' descriptions of malfunctions.
 Fill customer orders from stock.
 Advise customers on substitution or modification of parts when identical replacements
are not available.
 Examine returned parts for defects, and exchange defective parts or refund money.
 Discuss use and features of various parts, based on knowledge of machines or
equipment.
 Demonstrate equipment to customers and explain functioning of equipment.
 Measure parts, using precision measuring instruments, in order to determine whether
similar parts may be machined to required sizes.
 Determine replacement parts required, according to inspections of old parts, customer
requests, or customers' descriptions of malfunctions.
Regional Parts and Service Sales Manager, Southeastern U.S. May 2008– Aug 2011
 Managed the outside Parts and Sales team for Southeast U.S. and there travels.
 Traveled with P.S.S.R. to train on new products.
 Managed 20 Million Dollar parts business.
 Resolve customer complaints regarding sales and service.
 Plan and direct staffing, training, and performance evaluations to develop and control
sales and service programs.
 Determine price schedules and discount rates.
 Monitor customer preferences to determine focus of sales efforts.
 Prepare budgets and approve budget expenditures.
 Monitor sales staff performance to ensure that goals are met.
 Hire, train, and evaluate personnel.

2. Oshkosh Corporation Classification: Restricted
154 Independence Ave Venus, Texas, 76084 214-668-4590 rodney.smith69@yahoo.com
Parts Manager, Hutchins & Houston
Aug 2003 – May 2008
 Ordered parts to keep shelves full.
 Managed the inside part sales group.
 Managed major customer accounts.
 Managed Warehouse's
 Resolve customer complaints regarding sales and service.
 Plan and direct staffing, training, and performance evaluations to develop and control
sales and service programs.
 Determine price schedules and discount rates.
 Review operational records and reports to project sales and determine profitability.
 Monitor customer preferences to determine focus of sales efforts.
 Prepare budgets and approve budget expenditures.
 Represent company at trade association meetings to promote products.
Refuse Part Sales, Sep 1999 – Aug 2003
 Read catalogs, microfiche viewers, or computer displays in order to determine
replacement part stock numbers and prices.
 Determine replacement parts required, according to inspections of old parts, customer
requests, or customers' descriptions of malfunctions.
 Receive and fill telephone orders for parts.
 Fill customer orders from stock.
 Prepare sales slips or sales contracts.
 Receive payment or obtain credit authorization.
 Take inventory of stock.
 Advise customers on substitution or modification of parts when identical replacements
are not available.
 Examine returned parts for defects, and exchange defective parts or refund money.
 Mark and store parts in stockrooms according to prearranged systems.
 Discuss use and features of various parts, based on knowledge of machines or
equipment.
 Demonstrate equipment to customers and explain functioning of equipment.
 Measure parts, using precision measuring instruments, in order to determine whether
similar parts may be machined to required sizes.

3. Oshkosh Corporation Classification: Restricted
154 Independence Ave Venus, Texas, 76084 214-668-4590 rodney.smith69@yahoo.com
ALBERTSONS, Desoto, TX
Produce Manager, Jan 1985 – Sep 1999
 Ordered product for shelves.
 Inventoried product monthly.
 Managed a staff up to 15 employees.
 Went thru Supervisor training program and opened new stores.
EDUCATION
Duncanville High School, Duncanville, TX
High School Diploma, May 1988
ADDITIONAL SKILLS
 Customer problem Solving.
 Team player.
 Self-motivated.
 Strong computer skills.
 Strong people skills.