1. NEW ZEALAND INSTITUTE OF EDUCATION
School: New Zealand Institute of Education
NDAB707 Applied Management Methods
Assessment 3 – Waste Management
Type of Assignment: Business Applied (Level 7)
Student: Rodrigo Mendes ID 9945
Tutor: Karen Whittaker
Due Date: December 17th

2. Operating Manual for a New Manager
Waste Management
December 17, 2015

3. Table of Contents
Welcome……………………………………………………… ………………………………………… 4
Overview…………………………………………………………………………………………………. 5
Strategic Directions…………………………………………………………………………………….. 6
Company Goals………………………………………………………………………………………… 7
Your employment………………………………………………………………………………………. 8
Legal Parameters of Waste Management…………………………………………………………… 9
Legal Parameters of your Role………………………………………………………………………. 10
Health and Safety……………………………………………………………………………………… 10
Privacy Principles……………………………………………………………………………………… 11
Ethical Parameters of Waste Management…………………………………………………………. 12
Code of Ethical Conduct………………………………………………………………………………. 12
References……………………………………………………………………………………………… 13
Project Manager Wanted……………………………………………………………………………… 14
Project Manager Wanted……………………………………………………………………………… 15

4. Welcome
Congratulations on your new job and welcome to Waste Management.
We are excited to have you here and look forward to a successful partnership together.
You are now part of one organisation that cares about everybody’s environment and work hard
to keep the environment free of the waste harmful and pollutants you are also contributing with
the rest of your co-workers for a minimization of waste in New Zealand.
Here your career are guiding by the principles related to talent development then you will
constantly dealing with situations that will improve your professional historic on the top of that
your friends and family will be undirected affected by your actions living in one health and clean
outdoor place. Then be proud of this important role you will perform for the country and society.

5. Overview
Waste Management NZ is New Zealand’s leading provider of waste disposal services.
We collect, transport, treat, recycle, recover and dispose of residential, commercial and
industrial waste.
We are passionate about the safe and responsible management of waste.
The protection of the environment is our priority also the regulatory compliance is taken very
seriously.
Waste Management NZ is accountable for New Zealander people.

6. Strategic Direction
We believe we all have the right to live the life we choose, in a clean, safe environment, our
environment. We all want to enjoy the outdoors and live, work and play in our neighborhoods,
free of waste and pollutants.
Every day, Waste Management collects, processes, recycles and extracts valuable resources
from New Zealand’s waste.
Through excellent management, we keep our communities cleaner and safer, making a positive
impact on the lives of people and safeguarding our environment. So New Zealanders can live in
a safe, unspoiled environment, we recycle
As much as we can, sending waste back to work, and if it can’t possibly be recycled, it can still
extract benefit from it through our modern landfill technology. We like to think of it as being
positively resourceful.
We use advanced, sustainable technology to capture 95% of the landfill gas generated from
waste materials, using it to create electricity. We do this at our world-class Redvale energy park
and landfill facility north of Auckland.
We have the resources to take care of the waste people generate in a safe and sustainable
way, so everyone can continue to enjoy this unique NZ environment.

7. Company Goals
Our long term company’s goals are reduction of the amount of waste in New Zealand as well as
become one important player at the renewable energy market. Also develop internal talents that
will build the Waste Management brand in the industry making this company a source of good
practices for safety, health and compliance attitude.
Waste Management is always looking forward to invest time and capital in order to obtain
rewards and recognition from customers and employees also is proud to be well known due its
paramount concern related to clean environment and pleasant outdoor.

8. Your employment
Your employment with Waste Management is essentially governed by your contract of
employment and Waste Management Policies, in conjunction with this Manual. This section
provides general information about your role.
The Key Functions of your role will add value to our organisation by ideas, innovation and
improvement attitude therefore your suggestions will be more than welcome for the
organisation.
The characteristics you bring to the company will add value to our organisation by commitment
and transparency and under no circumstances never forget the compliance code.

9. Legal Parameters of Waste Management
Waste management is governed by the following laws in New Zealand:
 Employment relations Act and
 Employment Relations Act and amendment regarding Trial Periods, effective from
August 2010
 Employment Relations Act and amendments 2004
 Employment Relations (Rest and Meal Breaks) Amendment Act 2008, effective 1st April
2009
 Employment Relations (Breaks, Infant Feeding and Other Matters) Amendment Bill
 Employment Relations (Flexible Working Arrangements) Act 1st July 2008
 Employment Relations (Kiwisaver) Act 1st July 2006
 Equal Pay Act
 Good Faith Bargaining
 Health and Safety in Employment Act 1992
 Health and Safety in Employment Act 1992 and amendments
 Holidays Act 2003
 Holidays (Transfer of Public Holidays) Amendment Act 2008 amended the Holidays Act
2003
 Human Rights Act 1993 and amendments
 Injury Prevention, Rehabilitation and Compensation Act 2001
 Minimum Wages Act and amendments 2008
 Parental Leave and Employment Protection Act 1987 and amendments 2008
 Privacy Act 1993 and amendments
 Protected Disclosures Act 2000
 Smoke-free Environments Act 1990 and amendments
 Treaty of Waitangi Act 1975 and amendments
 Volunteers Employment Protection Act 1973 and amendments 2007
 Wages Protection Act 1983 and amendment 2007
Source: Human Resources Institute of New Zealand

10. Legal Parameters of your Role
The central duty of a new Manager at Waste Management is to act in good faith and in the best
interests of the company and to understand their legally defined duties and responsibilities in
relation to their Role.
At Waste Management each new Manager is required to take responsibility for two New
Zealand laws. Specifically, you will be tasked with ensuring that Health and Safety Laws are
complied with by employees, so that all employees are safe at work, as well as ensuring
employees are aware of the Privacy Principles of this Country.
The safe and healthy workplace is employer and employees responsibility then they must work
in team literally to achieve goals around this matter always must be aware of the employment
relations act 2000 advices towards hazards elimination or minimization.
Your everyday concern must be about employees health and safety which is their right assured
by law otherwise they might getting involved in serious harm what can even result in their death.
Health and Safety
Please note the following considerations that you are responsible for in the legal area of Health
and Safety are toward safe workplace for all collaborators and some more topics listed below.
 Be responsible for providing a safe working environment
 Ensure you are properly trained and supervised so you can work safely
 Identify hazards in the workplace
 Ensure that those hazards are eliminated, isolated and minimized
 Eliminate hazards where possible, depending on how much harm it could cause and
how difficult and expensive it would be. Where a hazard cannot be eliminated you have
the right to know about the hazard and what you need to do (or not do) to work safely
Source: New Zealand at work

11. Privacy Principles
Please note the following considerations that you are responsible for in the legal area of Privacy
Principles that set out how agencies may collect, store, use and disclose personal information
(Privacy Commissioner).
The Privacy Act composed of 12 information privacy principles (as showed below) and you must
bear in mind all of them and having any question the legal department is at your disposal to
clarify and help you out.
 Purpose of collection of personal information only if it is really a need
 Source of personal information must be collected from the individual concerned
 Collection of information must be sure the individual is aware of that
 Manner of collection of personal information must not be unlawful
 Storage and security of personal information must be sure there are safeguards against
any fraud
 Access to personal information where it can readily retrieved and reached
 Correction of personal information and once is done the recipients must be informed
 Accuracy of information to be checked before use and not misleading
 Personal information not to be kept for longer than necessary
 Limits on use of personal information must not be used for another purpose
 Limits on disclosure of personal information unless under reasonable believe
 Unique identifiers must not be assigned to individuals
Source: Privacy Commissioner

12. Ethical Parameters of Waste Management
This organisation has created a comprehensive internal policy around ethics and your role as a
new Manager is to be responsible for this area for all employees:
Code of Ethical Conduct
Our Code of Ethical Conduct applies to all employees for conducting business, dealing with
other employees, Clients and suppliers. The Code of Ethical Conduct does not replace
legislation and if any part of it is in conflict, then legislation takes precedence. This Code is
based on the following:
 Behaviour towards other employees:
 Accepting money as gifts:
 Professionalism:
 Company Property:
 Other Cultures:
 The interests of the Business:
 Performing Duties:
 Email Use:
 Private use of Social Media sites:
This policy will be regularly reviewed by Waste Management and any necessary changes will be
implemented by you.
That is the guide of Waste Management principles and was made to benefit employees to
conduct and behave honestly and with integrity. Use it to approach certain problems as it has
been created on the Waste Management core value and the standards to which the staff
member will be held.
Your commitment is follow it very strictly because breaking the code of ethical conduct can
result in termination or dismissal from Waste Management so it is important be guided by these
principles as it provides a preventive warning.

13. References
Human Resources Institute of New Zealand – Resources – Legislation, Retrieved on
December 17th
, 2015, from http://www.hrinz.org.nz/Site/Resources/Legislation.aspx
New Zealand at work – Keeping safe at work – A guide for employees, Retrieve
December 17th
, 2015, from
http://www.dol.govt.nz/hs/publications/factsheets/keepingsafe.html
Privacy Commissioner – Privacy Act and Codes – Privacy Principles, Retrieved on
December 17th
, 2015, from https://www.privacy.org.nz/the-privacy-act-and-
codes/privacy-principles/

14. Project Manager Wanted
Organisation mission, vision and goals
Waste Management is New Zealand's leading resource recovery, recycling and waste
management provider. We are a modern, progressive operator and we are driven by the core
values of safety, sustainability and customer service.
We are focused on providing our customers with a responsive service offering whilst
incorporating a corporate sensitivity towards the environment.
Our capabilities include recycling and resource recovery, waste to energy initiatives, solid waste
management, liquid and hazardous waste collection, treatment and disposal and the design and
operation of many state-of-the-art waste management and recycling facilities nationwide.
Our facilities include leading edge landfill and resource recovery parks, material recovery
facilities, transfer stations and liquid, hazardous and medical waste processing facilities.
The diversity and magnitude of Waste Management's operations enable us to reinforce all
projects with extensive experience and resources, including systems, technical expertise,
managerial proficiency, strategic partnerships and physical resources.
We seek continuous improvement in performance with consideration of evolving scientific
knowledge as well as customer expectations and desires. Waste Management is committed to
the investigation and development of new resource recovery initiatives and impact mitigation.
Correspondingly, the company actively seeks to apply its innovations in increasing diversion,
reuse and improving environmental performance.
We work with a diverse range of customers, from residential homes and small businesses,
through to large multinational commercial and industrial clients that span almost every industry
imaginable, and we are proud to offer a comprehensive range of recycling and total waste
management services that can be tailored to meet the needs of our customers.
Our focus is on the future, the possibilities it holds and ultimately the protection of it.

15. To be a successful Project Manager at Waste Management you will:
Be adept at managing and overseeing the delivery of multiple projects running
simultaneously from pre-construction trough to final handover.
Have a minimum of 5 years fit out and in project management with experience across
either or a combination of the construction, healthcare, hotel and maintenance sectors.
Be capable of and responsible for managing from NZD 200,000 to NZD 1M+ in value
Be a positive leader who can inspire team members and clients alike, is customer
focused with a commitment to delivering fantastic outcomes and growing our brand
reputation even further.
Have an excellent attention to detail, including plans, various documentation as well as
strong written and presentation skills with proficiency with technology.
Build positive trusted relationships with customers, suppliers, subcontractors,
colleagues and leadership.
Have the ability to foresee roadblocks, successfully troubleshoot and manage issues as
they arise. You are someone who takes and entrepreneurial and collaborative approach
to providing solutions that deliver amazing results for customers and four our business.
Continually demonstrate solid stakeholder management skills ranging from our internal
team members, leadership, partner brands, trades, project site teams and the customer.
Be open to mentoring, learning and ongoing personal and professional development.
Your day-to-day responsibilities will include:
Planning, programming, executing, monitoring and closing projects.
Managing the delivery of all points of waste management industry.
Working closely and or leading other project managers, project coordinators, site
managers and other team for best possible outcomes.
Liaise with all relevant parties such as designers and subcontractors in a positive and
professional way
Managing OH&S responsibilities for the project.
Managing & report on all project financials weekly.
Delivering your project to the highest standard of satisfaction and quality on time/budget