2. Code of Conduct
Letter from
the President
As an expanding, multinational company, the Dometic Group
is dedicated to build a reputation as a responsible company no
matter where in the world we operate or are doing business.
The Dometic Group business principles reflected in this
Code of Conduct serve as guidance for all of us in all our
activities (including manufacturing, distribution and sales).
It is of outmost importance for us to be a responsible em-
ployer and a good corporate citizen. All our activities must
at all times be conducted with respect and consideration
for human rights, health and the environment.
Solna, October, 2011
Fredrik Möller, CEO
THIS C ODE OF C OND U C T H A S B EEN A DO P TED
B Y THE DOMETI C B O A RD OF DIRE C TORS
3. Code of Conduct
1. Guiding principles & General requirements
1.1 Guiding principles
The Dometic Group supports and respects the following main international
ethical guidelines:
• The United Nations Universal Declaration on Human Rights
• nternational Labour Organization Declaration on Fundamental Principles
I
and Rights at work
• United Nations Global Compact
• OECD’s Guidelines for Multinational Enterprises
1.2 General requirements
All companies within the Dometic Group shall operate in full compliance with
relevant laws and regulations applicable to their operations and employment
in the countries in which they operate. This is the minimum requirement in all
sections of this Code of Conduct.
The requirements of this Code of Conduct apply to all employees, of-
ficers and Board members of the Dometic Group, in all markets and at all
times. Thus, as an employee, you must be aware of the Code of Conduct
and comply with it. Managers are responsible for implementing and informing
employees of their rights, duties and responsibilities under the Code.
Suppliers to the Dometic Group shall agree to comply with this Code
of Conduct. If suppliers use subcontractors for the production of Dometic
Group products, it is the responsibility of the supplier to require that the sub-
contractor complies with the provisions in this Code of Conduct. On request,
the supplier shall be able to inform us which subcontractors they use.
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4. Code of Conduct
2. Human rights Employment
2.1 Human rights
The Dometic Group supports and respects the protection of internationally
proclaimed human rights. We will always make sure that we are not complicit
in human rights abuses.
The Dometic Group will not tolerate any illegal child labour in any form. All
business units shall therefore follow general recommendations issued by, for
example, the International Labour Organisations’ declaration, (ILO) for each
respective country. If a child is found working at a production site, Dometic
Group strives to achieve remediation that does not worsen the child’s social
situation.
Dometic Group will not tolerate forced or involuntary labour in any form.
This includes bonded labour and other forms of working against one’s own
will or choice.
2.2 Employment/Workplace Practices
Our Group strives to be a preferred employer of both current and potential
employees.
All employees shall be provided with a safe and healthy working environ-
ment. Dometic Group strictly adheres to all applicable laws and regulations
relating to workplace health and safety. Any incidents or potential safety is-
sues must therefore be immediately reported to local management.
All employees shall be treated according to his or her abilities and quali-
fications in any employment decisions, including but not limited to hiring,
advancement, compensation benefits, training, lay-offs and termination.
Employees shall not be subject to corporal punishment or to physical,
sexual, psychological or verbal harassment or abuse, or any other conduct
prohibited by law.
Wages, including overtime and benefits, shall equal or exceed the mini-
mum level required by applicable law and regulations in each respective
country. Dometic Group shall honor all laws regarding compensation and
hours of work.
The Dometic Group respects the employee’s rights to form, join or to
refrain from joining employee associations. No employee should be subject
to intimidation or harassment in his or her peaceful exercise of these rights.
4
5. Code of Conduct
3. Business principles
3.1 Anti-corruption
The Dometic Group shall not participate in or facilitate any kind of corruption,
including extortion and bribery, at all times.
3.2 Relations with Business partners and Customers
The Dometic Group shall exercise fairness in all dealings with its business
partners. The Dometic Group shall not offer customers and potential custom-
ers, or any representatives of such entities, any rewards or benefits in violation
of either applicable laws or reasonable and generally accepted business prac-
tices. Likewise, employees must not accept gifts, benefits, reimbursements or
entertainment that could affect, or even appear to affect, the objectivity and
professional judgment of the employee.
3.3 Accounting and Reporting
All financial transactions by the Dometic Group must be reported in accor-
dance with generally accepted accounting principles as set forth in applicable
accounting policies, and as provided in local laws and regulations. Account-
ing records must show the nature of all transactions in a correct and non-mis-
leading manner. The Dometic Group is committed to ensuring transparency
in its financial reporting at all times.
3.4 Conflicts of Interest
Employees may not engage themselves, with or without compensation, in
activities outside the Dometic Group that might conflict or appear to conflict
with the Dometic Group’s interests, without approval from the employee’s
manager or in accordance with the Grandfather principle. Dometic requires
that employees immediately disclose situations or transactions that reason-
ably would be expected to give rise to a conflict of interest.
3.5 Political Involvement
The Dometic Group observes strict neutrality with regard to political parties
and candidate and will thus not make any contribution or payment, directly or
indirectly, to political parties, committees or to individual politicians. Employ-
ees may not make any political contribution on behalf of our Group or through
the use of corporate funds or resources.
3.6 Competition
The Dometic Group supports the principles of free enterprise and
fair competition as the basis for business development and in-
novation. All companies within the Dometic Group shall compete
on the market in a manner that is both ethical and fair, without
engaging in any inappropriate activities or unfair trade practices.
5
6.
7. Code of Conduct
4. Environment
The Dometic Group strives, at all times, to improve the environmental perfor-
mance of our activities and products and to prevent any harmful effects on the
environment. All activities and products should comply with regulations and
demands made by authorities as well as by customers. The Dometic Group is
committed to the efficient use of natural resources and to sustainable devel-
opment. This means efficient use of materials and energy during the design,
production, purchase, logistic, use and disposal of all our products.
5. Reporting
You are encouraged to report any conduct, that you believe, in good faith,
to be a violation of laws or this Code of Conduct to your manager or via the
whistleblower procedurei. If your manager is involved in the situation that you
wish to report or cannot or has not adequately addressed your concerns,
you are requested to report to a manager of higher rank.
Managers are expected to seriously address the issue and work to ensure
a satisfactory resolution in alignment with applicable law and/or this Code of
Conduct.
There is no risk of retaliation or other negative consequence for persons
reporting in good faith. Failure to comply with the provisions of this Code of
Conduct may result in a disciplinary action.
i
A
description of the whistleblower procedure is available on the Dometic Group
intranet.
7
8. Addresses
Sales Companies Dometic WAECO Japan Spain Factories SMEV S.r.l.
International GmbH Dometic KK Dometic Spain S.L. Via Apollonio 11
Australia Industriegebiet Süd Maekawa-Shibaura Avenida Sierra del Guadar- China 36061 Bassano del
Dometic Pty Ltd. Hollefeldstrasse 63 Bldg. #2 rama 16 Mobicool Electronic Grappa
PO Box 1140 482 82 Emsdetten 2-13-9, Shibaura, Villanueva de la Cañada (Shenzhen) Co Ltd (VI)
3169 Clayton Germany Minato-ku 28691 Madrid 39 Fangkeng Lu (Pinghu I) Italy
South Victoria Tel +49 2572 879 0 108-0023 Tokyo Japan Spain 32 Hengling Er Jie Tel +39 0424 500 006
Australia Fax +49 2572 879 300 Tel +81 3 5445 33 33 Tel +34 902 111 042 (Pinghu II) Fax +39 0424 506 161
Tel +61 3 9239 1000 Email info@dometic- Fax +81 3 5445 33 39 Fax +34 900 100 245 Pinghu, Longgang Email info@smev.com
Fax +61 3 9239 1099 waeco.de Email info@dometic.jp Email info@dometic.es Shenzhen
Email dometic@dometic. China Luxembourg
com.au Hong Kong Luxembourg Sweden Tel +86 756 763 0098 Dometic Sárl
Dometic Group Asia Dometic Sárl Dometic Scandinavia AB 17 Op der Hei
WAECO Pacific Pty Ltd. Pacific 17 Op der Hei Gustaf Melins gata 7 Mobicool Electronic 9809 Hosingen
PO Box 2495 Dometic Group Asia Pacific 9809 Hosingen 421 31 Västra Frölunda (Zhuhai) Co Ltd Luxembourg
4220 Burleigh Suites 2207-2211, 22/F Luxembourg Sweden 18 Jin Hu Lu Tel +352 9207 311
BC QLD Tower 1, The Gateway Tel +352 9207 311 Tel +46 31 734 11 00 Qing Wan Industrial district Fax +352 9207 31542
Australia 25 Canton Road Fax +352 9207 31542 Fax +46 31 734 11 01 San Zao, Jin Wan Email info@dometic.lu
Tel +61 7 55 07 6000 Tsim Sha Tsui Email info@dometic.lu Email sales@dometic.se Zhuhai
Fax +61 7 55 07 6001 Kowloon China Slovakia
Email sales@waeco. Hong Kong Mexico Switzerland Tel +86 756 763 0098 Dometic Slovakia s.r.o
com.au Tel +852 2461 1386 Dometic AB Dometic Switzerland AG Tehelná 8
Fax +852 2466 5553 Regional Office Latin Riedackerstrasse 7 A Germany 98601 Filakovo
Austria Email info@dometic. America Caribbean 8153 Rümlang Dometic GmbH Slovakia
Dometic Austria GmbH com.hk c/ Gladiolas 232 Switzerland In der Steinweise 16 Tel +421 47 4319 100
Neudorferstrasse 108 Col. La Florida, Naucalpan Tel +41 44 8 18 7171 570 74 Siegen Fax +421 47 4319 144
2353 Guntramsdorf Hungary 53160 Estado de Mexico Fax +41 44 8 18 7191 Germany
Austria Dometic Zrt. Mexico Email info@dometic.ch Tel +49 271 692 0 Spain
Tel +43 2236 9080 70 Fémnyomó utca 1 Tel +5255 5560 2708 Fax +49 271 692 300 Dometic Spain S.L.
Fax +43 2236 9080 7060 5100 Jászberény Fax +5255 5360 0172 United Arab Email info@dometic.de Carrer Güell 40, Vilablareix
Email info@dometic.at Hungary Email info@dometic. Emirates 17180 Girona
Tel +36 57 415 999 com.mx Dometic AB Dometic Light Systems Spain
Belgium Fax +36 57 415 817 Branch Office Middle East GmbH Tel +34 972 244 033
Dometic Benelux B.V. Email info@dometic.hu Netherlands North Africa Dillenburger Strasse 59 Fax +34 972 244 293
Branch Office Belgium Dometic Benelux B.V. PO Box 74775 356 85 Dillenburg Email info@dometic.es
Zinkstraat 13 India Ecustraat 3 Al Hawai Tower, Office 405 Germany
1500 Halle Dometic AB 4879 NP Etten-Leur Sheikh Zayed Road Tel +49 2771 817 00 Sweden
Belgium Branch Office India Netherlands Dubai Fax +49 2771 817 070 Dometic Seitz AB
Tel +32 2 359 80 40 512-513 Nav Nirman Tel +31 76 5029 000 United Arab Emirates Östra Ringvägen
Fax +32 2 359 80 50 Kendra Fax +31 76 5029 090 Tel +971 4 321 2160 Dometic Seitz GmbH 522 35 Tidaholm
Email info@dometic.be Famous Studio Lane Email info@dometic.nl Fax +971 4 321 2170 Altkrautheimer Strasse 28 Sweden
Off Dr. E. Moses Road Email info@dometic.ae 742 38 Krautheim Tel +46 502 178 70
Canada Mahalaxmi New Zealand Germany Fax +46 502 178 71
Dometic Corporation 400011 Mumbai Leisure Appliances WAECO Middle East Tel +49 6294 907 0 Email info.seitz@dometic.se
Dometic Corporation India New Zealand Ltd FZCO Fax +49 6294 907 40
46 Zatonski Avenue, Unit 2 Tel +91 22 6654 5430 PO Box 13502 P.O. Box 17860, Jebel Ali USA
Brantford Fax +91 22 6654 5432 Johnsonville R/A 8, SD 6 Dometic Umformtechnik Dometic Corporation
Ontario Wellington 6440 Dubai GmbH 509 S. Poplar Street
N3T 5L8 Italy New Zealand United Arab Emirates Werkstrasse 32 La Grange
Canada Condaria ’87 S.r.l. Tel +64 4 232 3898 Tel +971 4 321 2160 572 34 Wilnsdorf Indiana 46761
Tel +1 519 720 9578 Via Vesuvio 18 Fax +64 4 232 3878 Fax +971 4 321 2170 Germany USA
Fax +1 519 720 9590 20054 Nova Milanese (MI) Email customerservices@ Email info@waeco.ae Tel +49 2737 963 0 Tel +1 260 463 2191
Italy dometic.co.nz Fax +49 273 963 160 Fax +1 260 463 7734
Denmark Tel +39 03 624 4182 United Kingdom Email info@dometic-umfor-
Dometic Denmark A/S Fax +39 03 624 52226 Norway Dometic UK Ltd mtechnik.de Dometic Corporation
Nordensvej 15 E-mail condaria@tin.it Dometic Norway AS Dometic House Environmental Systems
Taulov Postboks 2073 The Brewery Dometic WAECO 8433 Erle Road
7000 Fredericia Dometic Italy S.p.a. 3202 Sandefjord Blandford St Mary International GmbH Mechanicsville
Denmark Turin Sales Office Norway Dorset DT11 9LE Industriegebiet Süd Richmond
Tel +45 75 58 59 66 Strada Carignano 48 bis Tel +47 33 428 450 United Kingdom Hollefeldstrasse 63 Virginia 23116
Fax +45 75 58 63 07 10024 Moncalieri (TO) Fax +47 33 428 459 Tel +44 844 626 0133 482 82 Emsdetten USA
Email info@dometic.dk Italy Email info@dometic.no Fax +44 844 626 0143 Germany Tel +1 804 746 1313
Tel +39 011 645045 Email info@dometic.co.uk Tel +49 2572 879 0 Fax +1 804 746 7248
Finland Fax +39 011 645047 Poland Fax +49 2572 879 300
Dometic Finland OY Email info@dometic.it Dometic Poland Sp. USA Email info@dometic- Dometic Corporation
Mestarintie 4 z o.o. Dometic Corporation waeco.de Sanitation Systems
FI-01730 Vantaa Dometic Italy S.p.a. Ul. Piekna 13/15 lok. 2320 Industrial Parkway 13128 State Rt 226
Finland Forlì Sales Office 1600-549 Warszawa Elkhart Hungary Big Prairie Ohio 44611
Tel +358 20 7 41 32 20 Via dei Mercanti 6 Poland Indiana 46515 Dometic Zrt. USA
Fax +358 9 7 59 37 00 47122 Forlì (FC) Tel +48 22 414 3200 USA Fémnyomó utca 1 Tel +1 330 496 3211
Email info@dometic.fi Italy Fax +48 22 414 3201 Tel +1 574 294 2511 5100 Jászberény Fax +1 330 496 3097
Tel +39 0543 754 901 Email info@dometic.pl Fax +1 574 293 9686 Hungary
France Fax +39 0543 754 982 Email customersupport- Tel +36 57 416 371 Dometic Corporation
Dometic S.N.C. Email info@dometic.it Portugal center@dometicusa.com Fax +36 57 415 817 Environmental Systems
Z.A du Pré de la Dame Dometic Spain S.L. Production Sites Email info@dometic.hu 2000 N. Andrews Av. Ext.
Jeanne Dometic Italy S.p.a. Branch Office Portugal List sorted by country Pompano Beach, Florida
B.P. 5 Bologna Sales Office Portugal Italy 33069
60128 Plailly Via Gazzani 8/2 Tel +34 902 111 042 Canada Condaria ’87 S.r.l. Florida
France 40012 Calderara di Reno Email info@dometic.pt Norceram Products Inc. Via Vesuvio 18 USA
Tel +33 3 44 63 35 00 (BO) 5429 Farran Pt. Road, 20054 Nova Milanese Tel +1 954 973 2477
Fax +33 3 44 63 35 18 Italy Slovakia Hwy #2 (MI) Fax +1 954 979 4414
Email info@dometic.fr Tel +39 0543 754901 Dometic Slovakia s.r.o P.. Box 370 Italy
Fax +39 0543 754983 Tehelná 8 Ontario KOC 1MO Tel +39 03 624 4182 Dometic Corporation
Germany E-mail vendite@dometic.it 98601 Filakovo Ingleside Fax +39 03 624 52226 PO Box 490
Dometic GmbH Slovakia Canada Elkhart
In der Steinweise 16 SMEV S.r.l. Tel +421 47 4319 100 Tel +1 613 537 2262 Dometic Italy S.p.a. Indiana 46515
570 74 Siegen Via Apollonio 11 Fax +421 47 4319 144 Fax +1 613 537 9438 Forlì Sales Office USA
Germany 36061 Bassano del Via Virgilio 3 Tel +1 574 294 2511
Tel +49 271 692 0 Grappa (VI) South Africa 47122 Forlì Fax +1 574 293 9686
Fax +49 271 692 300 Italy Dometic (Pty) Ltd (FC)
Email info@dometic.de Tel +39 0424 500 006 South Sub-Saharan Italy Dometic Corporation
Fax +39 0424 506 161 Africa Tel +39 0543 754 901 Headquarters
Email info@smev.com 1st Floor Corporate Park Fax +39 0543 754 982 9100 Shelbyville Rd
4-6 Skeen Boulevard Email info@dometic.it Suite 120 Louisville
Bedfordview Ky 40222
2008 Johannesburg USA
South Africa Tel +1 502 873 3500
Tel +27 11 450 4978
Fax +27 11 450 4976
Email info@dometic.co.za
