1. Rochelle M. Stamper
505 Waterford Club Drive
Lithia Springs, Ga 30122
(650) 400-5676
Rmstamper22@gmail.com
Objective: A competent, trustworthy and loyal individual seeking a Medical
Secretary/Administrative position. Service-driven professional with 10+ years’ front
desk and office management experience in healthcare. Proficient in physician assistance
and commendable skills in patient coordination. Functional knowledge of electronic
medical record keeping.
Employment:
10/15- Present Premier Neurosurgical Institute
. Position: Front Desk Coordinator
Experienced medical front office personnel with scheduling, check-in and check-out
experience at a busy, growing medical office.
Emphasis on customer service skills, organization skills and the ability to deal with
difficult patients in a profession manner. Insurance verification. Referral coordinator.
Prescription verification, monitoring and prior authorization. Experienced with Medicare,
HMOs, PPOs and POS insurances.
.
11/05-9/15 Stanford Hospital
Position: Patient Care Coordinator
Responsibilities and Duties: Adult Kidney and Pancreas Transplant member
coordinated and facilitated scheduling and information; applied principles and expert
knowledge to manage assigned responsibilities. Provided support to the Transplant
Coordinators and staff; patient scheduling; registration and insurance verification;
generated correspondence; transcribed progress notes; distributed agendas and reports;
answered phones; directed patients to the appropriate person/place and provided general
information. Maintained accurate and comprehensive data files, generated reports and
correspondence. Using RPIW (Rapid Process Improvement Workshop), reduced the
number of days from referral to scheduling from 90 to 3 days. Assisted in training staff
on the use of computer system applications, office protocols and procedures. Assisted
with the design, training and implementation of Phoenix; a transplant application for
EPIC. Performed other duties as requested by Manager or staff. Knowledge of Microsoft
Word, Excel, and Power Point, IDX Web and EPIC, Phoenix and Transchart; a transplant
application.
10/03-3/05 Palo Alto Medical Foundation
Position: Clinical Access Analyst

2. Responsibilities and Duties: Assisted clinical departments in regards to schedules;
Provided and analyzed reports for measuring provider and department Supply and
Demand in relation the Advanced Access project; Received requests from patients via
PAMFOnline; Wrote procedures that pertained to the department functions; Managed and
ordered supplies; Assisted with the Electronic Medical Records department in testing the
Epic database. Knowledge of Microsoft Word, Excel, Access and Power Point, IDX,
IDX Web and EPIC electronic medical records.
6/99 -10/03 Palo Alto Medical Foundation
Position: Lab PSR Supervisor
Responsibilities and Duties: Managed the workflow of personnel and operation of the
assigned areas of the laboratory; Assisted in creating and maintaining work schedules;
Scheduled and directed department meetings; Performed routine duties of personnel in
assigned areas; Acted as a technical resource for staff; Wrote and updated procedures and
manuals as needed; Assured that procedures, processes and staff comply with Federal,
State OSHA, Infection Control and other regulatory agency requirements and accepted
community standards; Investigated complaints and incident reports, Recommend and
documented effective resolutions; Assisted in designing a training curriculum; Trained,
monitored and evaluated the need for additional training of staff; Maintained supplies and
inventory; Enforced safety, biohazard and hazardous waste, infection control and risk
management policies, procedures and standards.
Education:
5/2001 Clark Atlanta University, Atlanta, GA
Major: Communications, B.A.
Cum Laude
Honors:
Lambda Pi Eta National Communications Honor Society
Golden Key National Honor Society
President’s Honor
Dean’s List
References given upon request