Dear Potential LABOR COST OPTIMIZATION AUDIT Client of Mine, LABOR COSTS UP? GUEST SERVICE SCORES DOWN? EMPLOYEES WASTING TIME? POOR PRODUCTIVITY? PROFITS COULD BE BETTER? Is it time for a garden-fresh set of eyes to look at your operations? For the cost of one FULL TIME EQUIVALENT EMPLOYEE (of which I can SAVE an organization in a heartbeat), I offer a laser focused LABOR COST OPTIMIZATION AUDIT for medium to large size HOTELS and CASINOS that have multiple Food & Beverage operations. The objective of the LABOR COST OPTIMIZATION AUDIT is to work with my clients; in evaluating their organizational structure by department looking for inefficiency & potential labor cost improvement, in identifying wasteful work processes, in increasing employee productivity levels, in intelligently eliminating unnecessary labor hours, in providing consistent guest service & quality levels and most importantly in OPTIMIZING THEIR LABOR COSTS. The LABOR COST OPTIMIZATION AUDIT requires the client contracting FOUR FULL WEEKS of my labor management analytical services ANNUALLY. I would visit the client's chosen property twice a year for two FULL weeks each visit. Please DOWNLOAD my presentation to see the approach that I take and the affordable cost of my LABOR COST OPTIMIZATION AUDIT. It's THE best money your company will EVER spend! GUARANTEED! I look forward to hearing from you. Sincerely, Robert R. DeMonsi, Jr. E-mail: rdemonsijr@aol.com Mobile: rdemonsijr@aol.com

1. 1
LABOR COST OPTIMIZATION AUDIT - MY APPROACH AND DETAILS FOR MY POTENTIAL AUDIT CLIENTS
The Hotel or Casino Labor Cost Optimization Audit
A Professional Service Offered by Robert R. DeMonsi, Jr.

2. 2
The Hotel or Casino Labor Cost
Optimization Audit
To Be Completed by Robert R. DeMonsi, Jr.
My Approach and Details For My Potential Clients
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

3. 3
Robert R. DeMonsi, Jr.
Labor Cost Optimization Expert
Thirty-nine years of labor cost management consulting
experience to the Hotel, Restaurant. Casino and Theme
Park Industries and ten years in Corporate Restaurant
and Private Club Management Operations.
• Robert R. DeMonsi, Jr. (Sole Proprietor)
• Digital Instinct LLC
• Productivity Management International
• The Hospitality Group Inc.
• Syn-Cronamics, Inc.
• Playboy, Inc.
• Restaurant Associates, Inc.
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

4. 4
What is Labor Cost Optimization?
§ It is the development & implementation of a complete weekly
forecasting and labor cost management process.
§ It is the development & implementation of fixed and variable
employee staffing guidelines based upon business process
engineering, work measurement and service & quality standards.
§ It is the development & implementation of volume demand driven
employee scheduling practices by hour of the day.
§ It is maximizing employee productivity levels, capacity and output.
§ It is pro-active labor planning & labor utilization at various volume
levels applying established labor, service and quality standards.
§ It is the intelligent elimination of unnecessary labor hours and labor
cost.
§ It is the advanced planning of short & long term full-time and part-
time labor resources/headcount requirements seasonally.
§ It is reducing employee overtime, turnover and benefits cost.
§ “It is establishing a culture to provide world class customer service &
maximization of revenue at the best possible labor cost.”
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

5. 5
My Approach To The Labor Cost Optimization
Audit of Your Hotel or Casino
• I would begin your Hotel and/or Casino Audit process by scheduling
interviews with your department Managers with the focus being on
Volume Forecasting, Labor Standards, Employee Staffing &
Scheduling, Time & Attendance System(s), Labor Planning & Reporting
and operational challenges that affect their department labor cost.
• I would perform extensive “on the floor” observations of various
operating departments job positions to identify potential employee
productivity/output, labor cost, quality and guest service improvement.
I would conduct a comprehensive review of:
• The entire organization structure – looking at it’s efficiency, span of
management control and the potential for labor cost mprovement.
• Historical labor usage versus actual business volume.
• Year-over-Year labor cost comparison for all positions.
• Labor compendiums, labor budgets and labor reports.
• Labor standards and actual performance to standard.
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

6. 6
My Approach To The Labor Cost Optimization
Audit (cont.)
I would conduct a comprehensive review of: (cont.)
• Employee missed meal breaks and their associated annual cost.
• Employee turnover statistics.
• Actual full time to part time employee ratios.
• Approved open position requisitions.
• Volume forecasting accuracy of all key labor drivers.
• Guest surveys and scores.
• Guest traffic patterns for justification of F&B outlets hours of operation.
• Engineering department Preventive Maintenance work completed and
not completed for all property equipment and hotel guest rooms.
• Labor hours of work backlog by type for the Engineering department.
• Actual Hotel Room Attendant Guest Room Cleaning Credits assigned
versus the established Guest Room Cleaning Credit Standard.
• Employee training and training materials.
• Temporary/outside contract labor and it’s control (if utilized).
• Potential annual labor cost savings.
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

7. 7
My Approach To The Labor Cost Optimization
Audit (cont.)
§ Evaluation of These Key Labor Management System Components:
– FORECASTING – estimating future customer volume and how far out.
– LABOR STANDARDS - understanding how many employees / labor hours
are needed to service different levels of customer volume according
to established service expectations.
– SCHEDULING - using forecasts & labor standards to determine staffing
needs and then communicating work requirements to employees.
– TIME & ATTENDANCE - recording the actual labor hours incurred.
– LABOR REPORTING & MANAGEMENT INFORMATION - answering the
question: “How was the quality of service offered to our guests while
managing our labor costs versus our established labor standards?”
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

8. 8
Labor Cost Optimization Audit Details
§ The typical property configuration/profile for an Audit would be:
§ A 300 to 500 rooms stand alone Hotel with four or less Food Outlets
plus Bars.
§ A medium to large size stand alone Casino with Slots and Table
Games, etc. with four or less Food outlets plus multiple Bars.
§ A 300 to 500 rooms Hotel with an adjoining medium size Casino with
four or less total Food Outlets plus multiple Bars for both properties
combined.
§ Two on site visits annually at two weeks per visit (14 full work days per
visit) once every six months.
§ The number of weeks per visit could be revised upwards depending on a larger
property size with more F&B Outlets.
§ The annual Audit professional fee is $30,000 and is $15,000 per visit. (The
total fee is the annual labor cost savings of one Full Time Equivalent Employee.)
§ The number of weeks per visit could be revised upwards depending on a larger
property size with more F&B Outlets which would affect the cost upwards.
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

9. 9
Labor Cost Optimization Audit Details (cont.)
§ Room accommodations (with Internet) and meals with gratuity (no alcohol)
are to be provided for the two on site visits.
§ Airfare, airline baggage fees, ground transportation, car rental (with
gasoline cost) and tolls are to be reimbursed.
§ A Microsoft PowerPoint® Presentation consisting of; data, charts,
observations and recommendations by department will be made online/by
phone with Executive management two to three weeks after each visit.
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

10. 10
Next Steps
If you are the Hotel or Casino Executive Decision Maker who can
approve this Labor Cost Optimization Audit for your property/
properties then please contact me at your earliest convenience for a
discussion concerning;
§ The Scope of the Audit, the Audit Approach and the Deliverables to
you the Client.
§ The man-weeks required for the two Audit visits.
§ Contractual Matters (the professional fee plus specific expenses to be
reimbursed and billing).
§ Signed letter of agreement by both parties and the retainer to be
received before commencement of the first visit.
§ The first Audit Schedule Date, the Audit Logistics and the Audit Data
Requirements.
Robert R. DeMonsi, Jr. @ (941) 730-8297 or rdemonsijr@aol.com
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS