1. CURRICULUM VITAE
Name: Robert Moss
Phone: Mobile: 087 6399078
D.O.B: 16/07/1985
E-Mail rmossy.rm@gmail.com
Linkedin:
https://www.linkedin.com/profile/view?id=70056637&trk=spm_pic
Education September 2009-August 2010
MBS in Human Resource Management
Dublin City University
Dublin 9
MBS in Human Resource Management Achieved: Second Class Honours
Modules covered throughout course:
2004 - 2008 - Third Level.
(B.S.C. Business and Management).
Dublin Institute of Technology
Aungier Street,
Dublin, 2
Bachelors Degree Achieved: Second Class Honours (Upper Division)
Modules Completed
- Strategic Management - Research Project
- Business and Society - International HRM
- Enterprise Studies - Strategic Information Systems
- Employee Relations - Small Business Management
Work Experience:
May 2016-Present AIB Clondalkin (Bank Official)
Job Description:
 Completing reports in the morning.
 Getting my till and other aspects of my cash ready before opening
 Serving customers for various transactions
- Researching HRM - Selection and Assessment
- Labour Law - International Employee Relations
- People Management and Development - Managing Organisational Learning and Knowledge
- Leadership and Career Development - Business Strategy
- Strategic Human Resource Management - International HRM
- Organisational Change & Transition - Employee Performance
- Accounting in Organisation - Dissertation

2.  Getting leads in order to obtain new sales.
 Work closely with other colleagues to improve the operation of the branch.
 Balance my cash at the end of the day and to help with closing procedures.
November 2010- May 2016 Tesco Tallaght (Customer Services Manager)
Job Description:
 Recently I conducted a full induction session with the newest staff joining the
organisation;.
 I am trained to do payroll for the whole organisations which involves using
many I.T payroll programmes (TNA and ETAF)
 I work with large amounts of cash within the cash office dealing with over
€500,000 on a normal week. This would involve keeping track of Cent Per
Thousand and making sure all safes and tills balance each week.
 I am currently over 38 individual employees, including till operator, trolley
staff, customer service desk staff, cash office staff and three supervisors.
 I am currently the Checkout Manager within the company. This involves
working on Customer Service, creating rosters, closing and opening the
checkouts. Counting money and being accountable for service standards.
 Responsible for many Audits in the store and since I have taken over as
checkout manager I have gotten very high marks in the all.
 I have also worked in other departments in order to become more versatile and
multi skilled.
Skills and Achievements
 Run Tesco's Facebook page for the Nutgrove Store.
 Member of the safety committee, a fire warden and first aid trained.
 Have achieved highest clubcard scan rate in the region for the last three
months.
 I received 97.3% in the latest NTL audit.
 I received 88% in the latest Customer Service Viewpoint.
 I have received professional training in change management and team
building.
 I am knowledgeable in the various aspects of Microsoft Office (ECDL)
 I am currently a member of the Chartered Institute of Personnel and
Development (C.I.P.D) (Graduate level) with access to the website and
I am subscribed to People Management magazine.
 I have completed a training skills day were I needed to deliver a
training session.
 I have completed a recruitment skills day were I tested my
interviewing skills.
 I participated in an Employment law day which involved looking at
various cases and information.
References: Miss Margaret Heffernan Mr Ian Delany
Module Coordinator Deputy Manager
Dublin City University Tesco Nutgrove
Dublin 9 Rathfarnham
Tel: (01) 700 5265 Tel: 087 6132685