1. Robert F. DaSilva CSM
243 Prospect St, Framingham, MA 01701 ■ 508.879.6339 ■ cell 508.904.1617 ■ bdasilva01701@gmail.com
Summary of qualifications
IT professional who drives enterprise performance, improves processes and implements measurable technology-based
solutions that increase top line revenues or reduce operating costs. Builds global collaborative teams, transforms
underperforming IT departments and projects, aligns strategy with business and leads tactical execution. Industry
experience includes Health Insurance, Publishing, Consumer Goods, and Manufacturing.
Highlights:
IT Leadership: At Fort James, led IT organization with 80 staff and $25M expense/capital budget, supporting US
manufacturing/distribution across 38 facilitiesshifted to shared services model that delivered benchmark
performance (measured by Gartner) while reducing IT expenses 17%
Program Management: At Fort James, established program management methodologies (PMO) to ensure that all IT
investments were aligned with short/long-term business strategy. Developed KPIs to track success factors achieved
ROI targets on $20M in SAP expansion, web development, and applications projects.
Project Management: Extensive project management experience in the healthcare vertical (payer side) with special
focus on consumer web portal, state/federal regulatory requirement (HIPAA/SOX), and software development from
initiation through deployment (SDLC). I have experience managing projects within both agile and waterfall
methodology. Certified Scrum Master. I am a certified scrum master (Scrum Alliance).
Applications Development: At Ocean Spray, led development/deployment of next generation applications, ‘balanced
scorecard’ Executive Information System (KPI) designed and implemented an integrated factory floor process
control system that cut production time by 30%.
Professional Experience
Consulting/Contracting: 2003 to Present
BMCHP – Medicare/Medicaid Health Plan – Project Manager Nov 2013 – July 2014
• Managed a portfolio of projects related to the upgrade of core systems (Facet and CCMS)
• Managed project to make the interfaces (internal and external) ICD-10 compliant
• Implemented software package from Trizetto to comply with MA requirement for cost transparency
McKesson – Medical Health System – Project Director Apr 2012 -- Oct 2013
• Managed a portfolio projects from implementation through revenue recognition (SaaS)
• Interfaced with scrum teams (4) to determine features for each sprint. Managed process through JIRA
• Managed/mentor a number of project managers
• Built statistics/dashboard to report status to executive management (PMO)
CIGNA Healthcare – Health Insurance Portal Integration Manager – Agile methodology Nov 2008 –- Apr 2012
• I managed the interface to corporate PMO and managed the CMS portfolio
• Part of the team transitioning to agile.
• Served as scrum master for web development project. Facilitated daily scrum meetings
• Infrastructure -Managed the transition of all portal from Boulder to new data center in Windsor CT
• Executed against a strategy to integrate the portals of acquisitions
• Re-built an existing web site to be web 2.0 with emphasis on content management and interactivity
Pfizer – Pharmaceutical - Program Execution Manager Jan 2008 –- Sep 2008
• Member of PMO organization addressing the Architectural interdependencies in a shared services
organization.
Aetna – Healthcare Insurance Project Manager Feb 2007 –- Dec 2007
• Managed the deployment of an enhanced integration test protocol
CIGNA Healthcare – Healthcare Insurance Project Manager Jul 2006 -- Dec 2007
• Implemented Enrollment System updates on time and budget that met multi-state and government
regulations (HIPAA and PHI) also led the development of MA 1099HC forms
United HealthCare – Healthcare Insurance Release Manager Aug 2004 -- Jun 2006
• Led all projects for monthly releases requiring for a consumer self-service portal (5MM registered users)
• Coordinated and managed all the UAT and QA testing for monthly quarterly releases
• Facilitated JAD sessions to discover functionality for applications and created USE-CASE documentation
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COMPUTERWORLD, Framingham, MA Apr 2000 - Dec 2002

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Pioneering technology publication, owned by IDG; circulation of 250,000; revenues of $50M
Chief Technology Officer
Recruited by new CEO to rebuild IT environment and serve as #2 operations executive; direct reports included CIO and
VP Circulation; total staff of 30; $12M budget; P/L responsibility
Mission: Expand business model by adding new e-content services to core print product.
 Executive sponsor of a social network for CIO
FORT JAMES CORPORATION, Norwalk, CT Jan 1998 - Apr 2000
$7.5B global manufacturer of paper-based consumer products; headquartered in Chicago, IL with major operations
across the US and Europe; formed by merger of James River Paper and Fort Howard in 1997 and in 2000 merged into
Georgia Pacific.
Director IT Architecture & Strategy
Led strategic planning and architecture development for all IT systems supporting US operations (25,000 employees;
$7.5B in revenue); concurrently directed day to day IT services to US manufacturing/distribution, across 38 sites;
managed 80 staff; $25M budget.
 Built PMO organization from ground up to align IT investments (100MM).
 Shifted to a shared services strategy that increased overall system capacity by 30% while reducing costs.
 Developed ERP expansion plan to drive full SAP financial system deployment (FI/CO).
 Infrastructure – Consolidated data centers
OCEAN SPRAY, Lakeville, MA Jan 1994 - Jan 998
$1.3B producer of fruit juices and other food products for consumer market
Information Architect
Directed all Web application development and plant-level IT activity, with ten staff across six concentrating/bottling
facilities in six states.
 Designed/implemented factory floor process control system that cut blending time 30%.
 Led technical team evaluating of SAP and Oracle ERP packages; created data model and data flows to
integrate factory floor with SAP.
PICTURETEL, Peabody, MA May 1992 - Jan 1994
Leading provider of videoconferencing systems; revenues of $250M in 1994
IT Director
Led all IT activity, including applications development/deployment/support and network services; managed twenty
staff and $4M budget.
 Designed and implemented factory floor/warehouse data collection application using RF technologies
 Maximized the usage of the current assets while moving to new platforms
GTE/SYLVANIA CORPORATION, Danvers, MA Dec 1985 –May 1992
$2.5B division of GTE, manufacturing diverse lighting products for commercial and consumer markets; operations
throughout Americas and Europe
MIS Manager
As first IT hire in $500M US fluorescent lighting business, grew staff to fifteen (in two sites) and managed all
application development/deployment and factory floor computing activity.
 Built the division’s first factory floor automation system (featured in Fortune magazine):
 Developed/implemented a robotics application that saved $1.2M annual warehouse costs.
 Implemented MRP II; integrated with process control system.
UNITRODE CORPORATION, Lexington, MA Sept 1974 – Dec 1985
Manufacturer of semiconductors, power components, and advanced power supply control systems; acquired in 1999 by
Texas Instruments.
IS Manager
Managed staff of ten IS professionals with diverse project/operations responsibility.
 Infrastructure - Built global data centers; managed migration from IBM to HP platform.
 Built order to cash process to support growth into Europe.
Education
UNIVERSITY OF MASSACHUSETTS, Amherst, MA B.A., Sociology
UNIVERSITY OF MASSACHUSETTS, Amherst, MA Latin American Affairs
Executive Training
BOSTON UNIVERSITY – Attended Center for Technology and Policy that addressed innovation management.
NORTHEASTERN UNIVERSITY – State-of-the-Art program: Courses in VB, VB.NET, JAVA, C, and UNIX

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Certifications
Certified Scrum Master CSM (Scrum Alliance)
Six Sigma Green-belt
Languages
Fluent Portuguese– Knowledge of Spanish