1. ROB KNOX
3 Linney Lane, McDougall, ON P2A 2W9
Cell: (705)346-1099
knox@cogeco.ca
RETAILOPERATIONS SPECIALIST
– WITH STRONG EXPERIENCE AS AN ADMINISTRATOR & RETAILBUILDING/CONTRUCTION MANAGER
Bringing 20+ years of progressive leadership experience, with following skill-set: communicating with
Management/Head Office; negotiating collections; collaborating with auditors; managing expense
controls; implementing computerized systems; meeting mandates and fiscal plans; personnel manage-
ment; customer/client relations; inventory management. Committed to developing thriving businesses,
maintaining a strong personal work ethic – and meeting high standards of customer service excellence.
Corporate Programs Implementation Store Planning & Design Operations
Competitive Analysis & Planning Acquisition Merchandising Sales Target
Staff Training & Development Team Communications Loss Prevention
Construction Management P&L Analysis Consulting
Mac's Convenience Stores Oct. 2010 – Sept. 2014
Construction Coordinator – Order equipment and materials for renovations and new stores; coordinate
the shipping of materials and equipment to stores per schedule; sustain open lines of communication
with District and Contractors; supervise store set-up to approve drawings; work with Contractors, District
and Seattle's Best on SBC installation; work in conjunction with Construction Manager ensuring jobs are
completed on schedule.
Shopper's Drug Mart Aug. 2009 – June 2010
Manager in Training (Bracebridge) – Ordered product for regular replenishment and Promotions; sched-
uled Staff and assigning daily duties; corresponded with Head Office; merchandised store for regular and
seasonal promotions.
Canadian Convenience Store Association Jan. 2008 – Sept. 2009
Consultant – Researched and developed content for training website, We Expect ID (age restricted
products); called on member sites to introduce and encourage use of online training tools and non-mem-
ber stores to introduce CCSA advantages of membership; used retail and merchandising expertise to
assist member stores.
PROFILE
AREAS OF EXPERTISE
PROFESSIONAL WORK HISTORY

2. VivaCorp Properties Inc. June 2007 – Oct. 2007
(Company went into Receivership, November 1, 2007)
Operations Manager(Viva Express) – Responsible for the day-to-day operations of ten Convenience/Gas
bar sites in Ontario; developed programs identifying managers and staff to achieve budgeted sales;
worked with other Departments to develop operational procedures, Health and Safety standards, and
pricing strategies; led and coached store managers and staff, providing performance feedback, reinforc-
ing success and taking corrective/disciplinary action when appropriate; reviewed store level staffing and
payroll to ensure managers were staffing their store to meet operating objectives; assessed and altered
store layouts to better suit customer flow and impact sales; worked with suppliers to ensure proper
product mix.
Mac’s Convenience Stores June 2004 – May 2007
Branded Market Manager (M&M Meat Shops) – Lead product development; pricing strategy; consumer
promotion planning strategy; media planning; competitive market planning; business tracking analysis of
shipping and POS data; attended field sales calls.
Mac’s Convenience Stores May 1998 – June 2004
Merchandise Manager, Special Projects – Maintained integrity of approved store drawings with districts;
supervised in-store merchandisers to ensure stores completed on schedule and to drawings; developed
signage, décor, and color packages for new and renovated stores; researched new and innovative décor
items for theme stores; assisted with store drawings of store layouts, material selection, and color place-
ment; negotiated with equipment and material suppliers on availability and pricing.
Silcorp Ltd. March 1995 – May 1998
Area Representative, Muskoka/Parry Sound – Managed sales forecast deliverables in high pressure
environment; closed sales; managed territory; managed accounts; lead presentations; performed lead
generation; maintained collaborative customer relationship building environment.
Proficient at MS Office: Word, Excel, PowerPoint, Outlook; Internet research
Diploma, Park Street Collegiate High School, Orillia ON
President, Parry Sound Minor Hockey
Manager, Parry Sound Major Midget Hockey Club
Volunteer, West Parry Sound Health Centre Foundation
Former Director, Parry Sound Jr A Shamrocks Hockey Club
Former Coach, Parry Sound Hockey Club
Former Charter Member, Parry Sound Optimist Club
Former Member of Building Management Committee for Parry Sound Optimist Club
COMPUTERSKILLS
EDUCATION
COMMUNITYINVOLVEMENT