3. Self-Awareness:
• Recognize your own
emotions and how they
affect your behavior.
• Understand your
strengths and weaknesses
as a waiter.
4. Self-Regulation:
• Control your emotions,
especially in stressful
situations.
• Manage your stress
effectively.
• Stay composed and
professional, even when
dealing with difficult
customers.
5. Empathy:
• Understand and
acknowledge the
feelings and
needs of your
customers.
• Listen actively to
what customers
are saying and
respond
empathetically.
• Put yourself in
the customer's
shoes to better
serve their
6. Social Skills:
• Build positive
relationships with
customers and
colleagues.
• Communicate
effectively and clearly.
• Resolve conflicts
diplomatically and
professionally.
• Use non-verbal cues,
such as body
language and facial
expressions, to
convey empathy and
7. Customer Focus:
• Prioritize the needs
and preferences of
the customer.
• Anticipate
customer needs
and provide
personalized
service.
• Make the customer
feel valued and
appreciated.
8. Adaptability:
• Be flexible and
adaptable in fast-
paced, ever-
changing
restaurant
environments.
• Adjust your
approach to
different types of
customers and
situations
9. Emotional Resilience:
• Bounce back from
setbacks or
difficult
interactions with
customers.
• Maintain a positive
attitude and
enthusiasm for
your job
10. Problem-Solving:
• Identify and address
issues or concerns
raised by
customers.
• Find creative
solutions to
challenges that may
arise during service.
11. Teamwork:
• Work collaboratively with
other waitstaff, kitchen
staff, and management.
• Support your colleagues
during busy or stressful
times.
12. Cultural Sensitivity:
• Be aware of and
respectful toward
cultural differences
in customs, norms,
and etiquette.
• Avoid making
assumptions or
judgments based on
stereotypes.
13. Conflict Resolution:
• Handle customer
complaints and
conflicts
professionally
and
constructively.
• Seek resolutions
that leave the
customer
satisfied with their
experience.
14. Time Management:
• Prioritize tasks
efficiently to provide
timely service.
• Juggle multiple
tables and orders
while maintaining
quality.
15. Attentiveness:
• Pay close attention to details in
customer orders and requests.
• Remember customer
preferences for future visits.
16. Positive Attitude:
• Approach your work
with enthusiasm and
a positive demeanor.
• Create a welcoming
and enjoyable
atmosphere for
customers.
17. Feedback Acceptance:
• Be open to feedback
from customers and
colleagues.
• Use feedback as an
opportunity for
growth and
improvement.
18. Developing and practicing these emotional
intelligence skills can help you excel as a
waiter and provide exceptional service to
your customers. It can also lead to
increased customer satisfaction and repeat
business, which is crucial in the restaurant
industry.
THANK YOU SO MUCH!!!
By Ricky Thant
