1. RESUME`
CONTACT DETAILS
Name: Richard Stern
Address: Unit 1/300 Stirling St
Perth WA 6000… (PO Box 8296, Perth BC, 6849)
Mobile: 0411 818 257
Email Address: ricfrombrooklyn@gmail.com
Citizenship: Dual National (Australian/American)
SUMMARY OF EXPERIENCE
I have a diverse management background with experience in a variety of disciplines including, but
not limited to: Business Management, Government, Financial Services, Hospitality, Travel/Tourism,
Sales/Marketing, Human Resources, and Journalism. In addition, I created, owned, and managed
Perth’s first Late Night Cabaret, catering for a niche market of mature age adults successfully
competing with aggressive multi-site Cabaret Owners for 13 years.
I have a proven track record in business development and concurrent marketing strategies (Vino
Vino, Mary Lamb and September’s) leading to professional relationships with stakeholders in
government (Liquor and Gaming, Health Department and Police) and the private sector
(Restaurant and Caterer’s Association, Catering Institute, Australian Hotels Association) within a
variety of disciplines including, but not limited to Hospitality, Travel/Tourism, Sales/Marketing,
Human Resources and Journalism. Key achievements have been an ability to seek out and exploit
niche markets.
I have demonstrable adaptability and team leadership skills (Deloitte Touché Tomatsu and
WaterCorp), including the maximising of staff performances and the achievement of targets, which
have been a major contributor to the corporation’s overall performance. Ethos: a healthy, happy
and well-trained crew is the backbone to any successful organisation.
My sound analytical and problem solving ability, acute business acumen and exemplary
negotiation skills (e.g. Deloitte Touché Tomatsu), combined with lateral thinking, have played an
integral part in past and present employment. My excellent verbal and written communication skills
and interpersonal and organisational skills, as well as my displaying enthusiasm and integrity in all
aspects of business dealings with customers, staff and regulatory authorities, have been the
reasons for my continued success.
I have served on various executive committees in order to assist with the drafting and amending of
Parliamentary Acts (Liquor Licensing Act, Crowd Controllers Act, Perth Accord, etc.). I have
participated in the incorporation of associations (Northlands Traders Association), organisation of
events in cooperation with the Western Australian and United States governments (Presidential
Election Campaign Rally, Cultural Exchange Program, World Political Forum) and in the acquisition
of qualifications and licenses to facilitate opportunities, as demonstrated in the skill
summary/qualification section on page 3.
I have excellent computer skills and familiarity with a myriad of software applications. For Instance,
I co-engineered Pan Am’s Automated Reservations, Ticketing & Departure Control System formerly
known as “PANAMAC,” and as well have expertise in the CRS known as Semi AUTOMATIC
Business Research Environment (SABRE).
Senior Management Resume Page 1 of 4

2. EMPLOYMENT HISTORY
ABS (Australian Bureau of Statistics) - Perth, WA
Start Date: Apr 2012
End Date: Nov 2012
Position Title: EEH Validation Officer (APS3)
Responsibilities/Achievements:
I worked simultaneously with various statistical software programs, such as: ABS Links, ETK
Toolkit, BLAISE, PIMS, etc. to validate information supplied by employers via paper or web based
survey forms concerning employee, earnings, and hours.
Holiday Club Pacific – Fremantle, WA
Start Date: Jan 2010
End Date: Feb 2012
Position Title: Corporate Sales Manager/Trainer
Responsibilities/Achievements:
I lead a team of Sales Executives, who sold international holiday accommodation. I achieved
recognition as top sales consultant in Australasia before being promoted.
Self Employed – Perth, WA.
Start Date: Apr 2008
End Date: Dec 2009
Position Title: Computer Technician
Responsibilities/Achievements:
Computer Hardware/Software Troubleshooting.
Water Corporation of Western Australia - Balcatta, WA
Start Date: Oct 2007
End Date: Mar 2008
Position Title: Supervisor Meter Reading Services
Responsibilities/Achievements:
As the Supervisor of Reading Meter Services (Scheduled Reads, Obstructions & Audits), I led a
team of 40 comprising of Regular Walk Readers, Field Officers, Route Planners, Quality Assurance
Officers & Data Entry Specialists, contracted to locate and read both residential and commercial
water meters in the State of Western Australia.
Converga/ Deloitte Touché Tomatsu - Perth, WA
Start Date: Jun 2007
End Date: Sep 2007 (interim contract during transition period)
Position Title: Service Delivery Manager
Responsibilities/ Achievements:
As the Service Delivery Manager, I led a team of section team leaders of Records Management,
Corporate Hospitality, Secretarial, Reception, Administrative Support, Event and Meeting
Coordination, Payroll and Maintenance of all office equipment.
Various Hospitality Contracts within the Perth Metro Area
Start Date: Feb 1989
End Date: Feb 2006
Position Title: Managing Director/General Manager
Responsibilities/ Achievements:
As General Manager, I was responsible for every facet of hotel/restaurant/nightclub operations
including, but not limited to: profit/loss, human resources, workplace agreements, inventory,
advertising, menu creation, marketing, and training of all staff with the exception of chefs.
Senior Management Resume Page 2 of 4

3. Self Employed – Perth, WA.
Start Date: Feb 2006
End Date: Jun 2007
Position Title: Computer Technician
Responsibilities/Achievements:
Computer Hardware/Software Troubleshooting.
Various Travel Industry Positions
Start Date: May1983
End Date: Feb 1989
Position/Title: General Manager/Licensee
Responsibilities/Achievements:
I was hired by Directors to take a failing and run-down travel business out of the red & into the
black. My duties were, but not limited to: Office Administrator and Wholesale Package Negotiator,
Advertising & Airline Liaison Coordinator with full accountability for Profit & Loss.
Education Dept of WA – East Perth, WA
Start Date: Apr 1982
End Date: Apr 1983
Position/Title: Staff Development Officer TAFE
Responsibilities/Achievements:
I was responsible for the development and administration of projects and programs which aided
TAFE Faculty in the development of more professional teaching techniques and enhancement of
appropriate technical skills.
Pan American World Airways – Miami, Florida, USA
Start Date: Mar 1974
End Date: Apr 1982
Position/Title: Operations Coordinator - South-Eastern Region
Responsibilities/Achievements:
I commanded an extensive workforce represented by 5 industrial labour unions and controlled &
maintained a substantial budget. I was responsible for media releases, Human Resources, Sales
and Marketing Campaigns and Strategic Planning. I introduced the “No Frills Fare” to combat the
effects of Deregulation. I devised a strategic plan to avert the furloughing of 3,500 employees. I
coordinated the take-over bid of National Airlines.
SKILL SUMMARY
Technical Skills: Most office apparatus and audio-visual equipment operation
Electronics Technology
Familiarity with full Microsoft Office Suite;
All Windows Platforms;
Photoshop; Advanced;
LAN; Advanced;
MS Exchange; Advanced;
Printer Sharers; Advanced;
TCP/IP; Advanced;
Fidelio V7;
SABRE; and
Total Records Information Management System (TRIM)
LANGUAGES
Fluent in English, Spanish, Italian (Sicilian Dialect), and salutations in Japanese, and Mandarin
(Taiwanese Dialect).
Senior Management Resume Page 3 of 4

4. INTERESTS
Playing Piano and Singing, Listening to Music, Reading, Fishing, Table Tennis, Walking, Travelling,
Theatre, Movies, Ten-Pin Bowling, Computer Trouble-Shooting.
EDUCATION/QUALIFICATIONS
Institution: University of Western Australia
City/Country: Crawley, Western Australia
Qualifications: Post-Graduate Diploma of Business Administration
Completed: 2006
Institution: University of Western Australia
City/Country: Crawley, Western Australia
Qualifications: Post-Graduate Certificate of Management
Completed: 2004
Institution: Hofstra University
City/Country: Hempstead, NY, USA
Qualifications: BSc. Mus. Ed. Program
Finished: 1973
Institution: S.U.N.Y. at Nassau County
City/Country: Garden City, NY, USA
Qualifications: A.A. Degree in Liberal Arts (Business Management)
Completed: 1972
REFEREES
James Walker
Phone: (08) 9329 9399/ 0421345596
Email: gwa18643@bigpond.net.au
Organisation/Position: Interchange- Corporate Service Manager
Greg Wilson
Phone: 0450 028 340
Email: gregw17@gmail.com
Organisation/Position: State Manager – GTS Travel
Sallybeth Bumbrey
Phone: 001112022445042
Email: bumbrey@aol.com
Organisation/Position: Former US Consul-General Perth, WA
Mary Nethercott
Phone: (08) 9245-7469
Organisation/Position: Proprietor-Mary Lamb Personnel
Cliff Paget
Phone: (08) 9266-2933
Email: cliffpaget@hotmail.com
Organisation/Position: Former Managing Director of Curtin University Student Guild
Senior Management Resume Page 4 of 4