Richard Johnson has over 15 years of experience in environmental services and facilities management. He is currently the Training Manager and Quality Assurance Manager at Cleannet of Charlotte, where he trains new franchisees and oversees over 100 accounts. Previously, he held management roles at Carolinas Medical Center, Presbyterian Hospital, and Lakeview Living Center, where he supervised staff, implemented cleaning and quality assurance procedures, and achieved reductions in infections and customer complaints. He has received certification as a Certified Linen Technician.

1. 1490 Hopewell Road
Rock Hill, South Carolina
29730
Phone 803.984.6765
Richardajohnson@live.com
Richard Johnson
Professional
Experience
Cleannet of Charlotte, Charlotte, NC
2010-Present
Training Manager/Quality Assurance Manager
Responsible for training new franchisees in basic and advanced
commercial cleaning and floor care. Training continued in the locations to
which the franchisees were assigned.
Oversight of 100+ accounts, including medical facilities, banks, and
multi-site office locations, ensuring customer satisfaction and contract
renewal.
Supervision and training of Quality Assurance Managers in the Charlotte,
NC market.
Demonstrated Quality Assurance techniques during sales appointments
to assist sales team in securing contracts
Carolinas Medical Center, Charlotte, North Carolina.
2006 - 2010
Manager- Environmental Services and Linen Distribution
Oversight of multiple areas, including Emergency Department, Radiology,
and Endoscopy, stairwells, linen, supervising fifty employees. Inspect
areas for quality of cleaning, train new employees, analyze and correct
problems with linen distribution, resolve customer service issues.
Implemented procedures in linen distribution which resulted in reduced
complaints from nursing, greater effectiveness in linen distribution, and
reduced laundering costs.
Aggressive discharge inspections led to a higher level of cleaning, which
has positively impacted PRC scores.
Awarded Certified Linen Technician (CLT) Certification from the
Association For Linen Management.

2. Presbyterian Hospital, Charlotte, North Carolina
2003-2006
Operations Manager
Oversight of three supervisors and all of the operations of 2nd
and 3rd
shift
Environmental Services; cleaning of discharge rooms and office areas, trash
collection, and floor care, special projects and cleaning assignments.
Implemented and managed turndown service to drive PRC scores through
reduced customer issues.
Lakeview Living Center, Pineville, North Carolina
2002-2003
Director of Housekeeping and Laundry
Supervised the housekeeping and laundry staff at Lakeview Living Center,
instituting training and cleaning program which resulted in a tremendous
decline in infections due to improper cleaning, moving the nursing facility
from numerous housekeeping related deficiencies to zero deficiencies in
less than three months.
Other Management/Supervisory Experience:
 Employed extensively in retail sales and management, working with major
corporations such as Lowes, Cintas, Sears, Roebuck and Company, and
Eckerd Drugs.
 Possess natural leadership skills, allowing me to calm the confused, direct
traffic, and cut through the clutter of a situation to quickly find the simplest
and best solution to problems and issues.