1. Career Summary Richard Burke
North Sydney, NSW DOB: 30 June 1975 regburke@gmail.com Ph: 0421 334 414
Employment Summary
·high level of decision making and responsibility
·an ability to learn quickly the required tasks of a job
·a dedication to the completion of tasks to deadlines
·inside sales and customer service experience
·Team Leader role in logistics
·BA informatics (Chinese language major)
CS Pools Sydney 1998 Present
Position: 2nd In Control (Site/Warehouse Manager/ Pool Technician)
Main duties involved pool assessment, sales, supervision of staff, safety, administration,
paving, tiling, plumbing, low voltage electrical and all facets of swimming pool equipment
and handling of dangerous chemicals.
The position required a knowledge of numerous ongoing projects and upcoming projects. As
the on-site manager and warehouse manager I needed to ensure the logistics of the staff
and equipment for each daily roster. I undertook the site management for the client to
ensure their expectations were met on a daily, weekly and project basis. The role required
an understanding of the services and maintenance of the clients asset and provision of
advice and delivery of larger scale renovation projects as needed.
Outside normal activities included the creation of the company website and design of the
corporate identity.
Contract & Part Time Employment History
Bonds Transport November 2006 May 2008
Position: Customer Service Team Leader
Duties included training and directing staff in client related matters and operations.
Resolving escalated customer complaints. Preparation of rosters and courier driver support
duties.
The position developed from being a customer service representative to a team
leader/driver manager position within a high volume inbound call centre for a logistics
company, providing support to clients through integrated phone, booking and enquiry
systems.

2. Full Time Employment History
CS Pools Sydney 1999 2006
Position: Pool Technician
Main duties involved paving, tiling, plumbing, low voltage electrical and all facets of
swimming pool equipment and handling of dangerous chemicals.
Employment with CS Pools began while at university and developed into a full time position
with the growth of the company. Duties included all tasks involved with the maintenance
and buildinging of pools around Sydney.
Graphisoft Australia January 2003 - March 2003
Position: Web Development
Development of Company Website from design through to implementation. Most notably,
the creation of an online jobs database in PHP/MySQL. Advertising external company
partnerships, interest group courses & activities via internal & client liaison and use of
company (Sugar) CRM.
Burke Design Professionals August 1998 Present Day
Sole Proprietor
Development of Corporate Identity, Company Logos, Stationary and Products, extending to
Multi-Media Advertisements and Website Development via Client Liaising. Enhancing
business operation and online presence through computerised networks.
Education
Sydney University March 2002 - November 2005
BA Informatics Degree
Information Systems, Chinese Language Studies
Developed the ability to learn quickly and productively within an ISYS environment with
outstanding results. Developing prototype online information systems, incorporating critical
research, ISYS Project Management skills, documentation & data visualisation techniques,
open source CMS痴 and CRM痴, 腺ack of Housecoding for web & critical analysis of
interface design & documentation.
Attribute
·Excellent written and verbal communication skills
·Self directed, goal orientated leader that works well with others
·Strong client liaison and time management skills

3. Technical/Software
HTML, PHP, .Net, SQL, XML, ASP, VB, Java, APACHE, FTP, Sybase, Visual Basic, MS Project, MS
Office.
Open Source CRM痴 & CMS痴 (Sugar, Joomla, Nuke.Net)
Photoshop, Illustrator, Dreamweaver, Flash & Paint.Net.
Referees
Available upon request
Interests
SIM Racing Enthusiast
·Over a decade of involvement within the global sim racing community - racer, instructor,
team member, league director, administrator and author.
·A Member of one Australia's most internationally recognised, successful and respected sim
racing teams - Team TTL.
·Collaboratively researching, building and configuring high-end, for budget sim racing
computers and rigs.
·Discrete hardware tester for sim racing manufacturer, 5 Star simulations.
·Highly regarded race instructor.
Skiing
Sailing
Rugby Union