Utilities Digital Data Driven Innovation

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Riccardo Romani
Cloud Infrastructure Presales Director
Innovation Workshop:
The Journey to Digital Data Driven Utility

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 2
• Entrants from the digital economy are
disrupting the Utility landscape with data-
driven services
• The competition for customers is shifting to
the online channel
• Renewables, distributed generation, and
smart grids demand new capabilities and
are triggering new business models
Data collection and exchange are growing
exponentially, creating digital threats but also
valuable opportunities for those Utilities that
embraces the Data-driven business.
The data-driven revolution is coming
to the Utility industry

Data-Driven Example #1
Google’s Project SunRoof
3

Data-Driven Example #2
Tesla Solar Roof
4

Utilities need Innovation partners to build their data-
driven business and compete
5
No Network Assets
100% Digital Data-Driven
Business
Digital Data-driven
Innovation Partner
Network Assests & Know How
Traditional Business
Cloud, Solutions, Technology
Oracle Provides innovation to Utilities in a compatible fashion with
their core network assets, their field force and their current
business pocesses.

Oracle provides Innovative concepts that won’t require to
re-invent Utility business from the roots
E.ON wasn’t born digital. With Oracle
doesn’t need to be.
Our solutions and expertise will enable
E.ON to build a digital-ready
architecture on a legacy foundation.
Supporting open standards, Oracle
uniquely works with what already
E.On has today and can deliver what is
needed for the future, providing a
huge innovation .
Example of Oracle Innovation approach

Oracle also leverage on utilities financial innovative
solutions to sustain business innovation
Utility chief financial officers need to
be leading architects of their
corporation. Financial executives are
beginning to become involved in most
areas of the business.
Oracle Finance Innovation helps
Utilities in getting the most from CFO
dept.
The very nature of finance in the
energy industry is undergoing change.
New tools, techniques, and concepts
are transforming the whole discipline
“I am the Utility CFO.
What Innovation is for me?”
By the mean of Digital finance innovation tools, Utilities can design and
launch new services with a shorten time-to-market and calculating any
details of the ROI
Moreover, Multi-utility companies like HERA can improve the design of
new services by better co-operating at group level, defining a clear path
from the idea to the final aspect of the service , in every finance aspect.

How Oracle does that?
With a cross-competence based Organization, where Customer
Experience , Information & Operational Technologies, Artificial
Intelligence & Big Data are integrated in a common vision.

Oracle Utilities Cross-Competence Organization
Customer
Grid/NetworkWork & Asset
Meter
• Customer Care & Billing
• Customer Experience
• Energy Saving Advice
• Customer Analytics
• Meter Data Management
• Smart Grid Gateway
• Service Order Management
• Load Profiling and Settlements
• Meter Analytics
• Work & Asset Management
• Mobile Workforce Management
• Operational Device Management
• Work & Asset Analytics
• Network Outage Management
• Advanced Distribution Management
• Head-end and Grid integration
• Grid Analytics/Predictive
Maintenance
Specialized skills….
CUSTOMER METER
WORK GRID
TECHNOLOGY & Cloud INFRASTRUCTURE
BUSINESS ANALYTICS
9
Utilities Business Unit & CX

CT
Consumer
Technology
IT
Informational
Technology
OT
Operational
Technology
INNOVATION Deliver ideal customer
experience and allows for
connecting consumer
technology, like smart
home devices or electric
vehicles, at the edge of the
grid.
Modeling Entire
Distribution Grid
including Distributed
Energy Resources,
ensuring stability and
new levels of safety and
reliability
Combining Systems + Data Streams = Unlocking the Power of Innovation
Oracle Utilities Cross-Competence Organization
Specialized skills….in a Integrated Vision

From where the journey starts…

“Smart meters and the smart grid. These innovations
form the foundation of the digital utility, supplying the
massive volumes of data that are its lifeblood. “
12
Re-inventing any business is tough
Really?....
“ Develop and launch successful new business models
quickly, achieve unprecedented automation and
efficiency by putting intelligence at the heart of the
smart grid“

Smart Grid Promise
13
From Today’s Power System…
This electric power delivery infrastructure is
not designed to meet the needs of a
restructured electricity marketplace, the
increasing demands of a digital society, or the
increased use of renewable power production
1. The elements are not fully interconnected
through a efficient communication
network
2. There are almost no sensors to monitor
the health of the system
3. The operations is done by legacy
applications (i.e. SCADA) and
reactive/preventive manual intervention
systems
The system architecture is a tree-based model.

Smart Grid Promise
…To Tomorrow’s ICT-based Power System
New Power System allows a 2-way power
flow and a customer participation in energy
distribution by:
1. A substantial increase of number of
renewable energy generation facilities
2. More sensors installed on the electricity
network
3. A computer network added to the
electricity network for a better
control/supervision by real time messages
4. Operations done by adding predictive
maintenance and automated intervention
systems
14
The system architecture is now based on a full meshed model and
engineered as sum of sub-networks, communicating each-other. For
Utilities, this is also a enabling factor to sell new Services
.

“A slightly higher number of Demo &
Deployment projects than R&D projects
can be found in United Kingdom and
Italy, probably connected to their large
programs of smartmetering, some of
them part of a wider smart grid
project.”
Smart Grid Promise : reality check
Smart Grid Projects
Outlook 2014

Smart Metering Arises
• Italy has led the way in smart metering several years ago
by upgrading over 35 million electricity meters, and it
continues to push ahead in gas and, to a lesser extent,
water meter deployments.
• Along with France, the U.K., and the Netherlands, Italy is
one of the few major EU markets to have opted for the
mass-market rollout of smart gas meters, following
positive long-term cost-benefit analysis.
• By the end of 2014, all industrial gas meters sized G40
and above had been upgraded, followed a year later by
G25 and G16 meters.
• In the mass-market segment, the actual rollout activities
only started in 2014, following the entry into force of the
above resolutions.
16
And is good enough
• As a result, half of all lower end G10 industrial
meters will have to be replaced by the end of 2016,
with a full rollout mandated for the end of 2018.
• For household-class G4-G6 meters (representing
roughly 90% of the country's total), the current
replacement timetable for companies serving over
200,000 customers is this:

Examples of Data-driven Innovation
Concepts from Oracle

P
Within the next slides , few visual examples are provided by combining one or more of the following
Oracle Solutions in order to show a service concept.
Each of those solution will be presented one by one , with all the details, in each of the tracks of a
next customer workshop:
• TOA ( Next Generation Field Service )
• Analytics Data Lab
• Augmente Customer Experience (CX ) and CX Data Management Platform
• Energy Efficiency & Advanced Demand Side Management
• Artificial Intelligence Chatbot for Utilities
As common underlying innovation, will be also presented the following track:
• Utilities Digital Finance*
Most of Oracle Innovations that will be shown relies on a
Hybrid Cloud model, mixing on-premise engineered
systems and public cloud
* : ( not shown as visual example – see slide 7 for insights ):

App built on Data Lab & Analytics that
proactively alerts customer about
maintenance issues before they
become a problem.
This concepts is based on well-known
big data discovery /visualization &
predictive maintenance algorhytms
mechanisms that Oracle has
successfully implemented for several
industry segments.
Augmented Customer Experience with Next Generation
Field Service and Analytics Data Lab
Example of Predictive maintenance & Field Service using TOA and CX 1/2

The informations collected by the
predictive maintenance system are
sent to Utility field engineers, that
schedule appointments with all the
information they needed to fix faults
at the first time of asking.
Same technology could be used for
different concepts such as Waste
Management collection and data
usage
Augmented Customer Experience with Next Generation
Field Service and Analytics Data Lab
Example of Predictive maintenance & Field Service using TOA and CX 2/2

Augmented Customer Experience with Advanced Demand
Side Management
Energy Efficiency & Cross-sell with CX and Opower
App & web marketplace built to engage
customers through tailored approaches
on multiple channels, including social.
Marketing campaigns could rely on
utility owned informations as well as
customer segmentation external data
provided from valuable and reliable
sources , managed by Oracle.
Once perfectly identified, customers
could be easily addressed by energy
efficiency campaigns or , as example,
cross-selling of white goods and
insurance services.

Artificial Intelligence and Analytics Data Lab
22
The app is used to manage heating,
lighting and hot water needs,
following the advices from a virtual
assitant that suggests the best usage
of energy resources .
This works in partnership with big
data applications to understand the
family’s context and energy usage
patterns, that also helps Utility to
better plan for peak usage and
assess better forecasts.
Chatbot & Big Data

Analytics data lab, Artificial Intelligence and Augmented
Customer Experience
23
App designed to provide a quick check
on energy load , weather forecast,
energy supplies available along a route,
required time-schedule and plan a day
for a entire family accordingly,
suggesting the best use for the e-car.
The customer can see a profile of their
on-grid supply along with how much
power has been generated by the local
energy community and the best route
to do a journet with a carbon-neutral
footprint.
E-Mobility & Journey planner App for Vehicle to Grid

Our Proposal for a Workshop
Digital Transformation is a Journey
• Based on the experience on other Utilities
and Industries , we can help you on your
Digital Transformation Journey with a
workshop focused on “innnovation quick-
wins” .
• Quick wins are transformative
enhancements proposals built on on six
modules.
• The modules show applied concepts and
solutions , rather than products.
Get in touch with your Oracle Cloud
Infrastructure Sales Representative and
schedule a cross-lob workshop !
Energy Efficiency & Advanced
Demand Side Management
CMO
Augmented Customer Experience
for modern utility customers
CMO, Head of Sales
Utilities Digital Finance CFO
Next Generation Field Service CMO, Head of
Operations
Analytics Data Lab CMO, Head of
Operations
Artificial Intelligence: Chatbot for
Utilities
CMO
• Target Audience for the modules is not hard-
coded – however some modules are most suited
for a CFO and some others for CMO or Head of
Sales...etc...some guidance is provided here:

Utilities Digital Data Driven Innovation

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