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Accenture Public Service Citizen Survey: Public Administration

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What do people want from digital government? We asked thousands of citizens across six countries: Australia, France, Germany, Singapore, UK and USA. Specifically around Public Administration, citizens are looking for more transparency and better use of digital technology. They also indicate that they are more open to government work if they see improvements in these areas.

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Accenture Public Service Citizen Survey: Public Administration

  1. 1. ACCENTURE PUBLIC SERVICE CITIZEN SURVEY PUBLIC ADMINISTRATION OCTOBER 2017 WHAT PEOPLE WANT
  2. 2. WHAT DO PEOPLE WANT FROM DIGITAL PUBLIC ADMIN? We asked citizens across six countries: Australia, France, Germany, Singapore, UK and USA Copyright 2017 Accenture. All rights reserved.
  3. 3. • WANT MORE TRANSPARENCY • WANT BETTER USE OF DIGITAL TECHNOLOGY • MORE OPEN TO GOVERNMENT WORK RESULTS: PEOPLE 3Copyright 2017 Accenture. All rights reserved.
  4. 4. 4 PEOPLE WANT MORE TRANSPARENCY Copyright 2017 Accenture. All rights reserved.
  5. 5. 3 4 2 3 4 4 5 16 14 14 14 15 18 18 81 82 85 83 82 78 77 Global US Australia UK Singapore France Germany Disagree/Strongly Disagree Neutral Agree/Strongly Agree TRANSPARENCY IS IMPORTANT… Fully 8 in 10 citizens think government should be more transparent about whether public infrastructure programs are on time and on budget Government needs to be more transparent about whether public infrastructure programs (roads, schools, public transport, etc.) are on time and on budget. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. 5 Copyright 2017 Accenture. All rights reserved.
  6. 6. …ESPECIALLY WITH BUDGETS/SPENDING A majority of citizens – and strong majorities in the US, Singapore, and France – consider it important to be able to access public information on government budgeting and spending How important is it for you to be able to access public information on government budgeting and spending? Percentages are based on a 5-point scale where 1=Not at all Important, 2=Unimportant, 3=Neutral, 4=Important, and 5=Very Important.. 6 12 11 13 15 5 16 9 28 24 31 29 23 32 26 60 65 56 55 73 52 66 Global US Australia UK Singapore Germany France Unimportant/Not at all Important Neutral Important/Very Important Copyright 2017 Accenture. All rights reserved.
  7. 7. FINDING INFORMATION ISN’T EASY… While 6 in 10 consider it important to be able to access government budgeting and spending information, many say it has not been easy to do so When you have tried to find government budgeting/spending information, how easy or difficult has it been? Percentages are based on a 5-point scale where 1=Very Difficult, 2=Somewhat Difficult, 3=Neutral, 4=Somewhat Easy, and 5=Very Easy. 7 36 32 29 34 24 41 48 24 21 24 19 30 26 25 22 26 19 20 37 19 21 19 20 28 27 9 14 6 Global US Australia UK Singapore Germany France Somewhat Difficult/Very Difficult Neutral Somewhat Easy/Very Easy N/A Copyright 2017 Accenture. All rights reserved.
  8. 8. …BUT INCREASED ACCESS INCREASES TRUST Almost 6 in 10 say easier access to government budgeting and spending would increase their trust in government Easier access to public information on government budgeting and spending would increase my trust in government. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. 8 9 12 10 9 6 9 11 32 30 34 37 28 27 35 59 58 56 54 66 65 54 Global US Australia UK Singapore France Germany Disagree/Strongly Disagree Neutral Agree/Strongly Agree Copyright 2017 Accenture. All rights reserved.
  9. 9. 9 PEOPLE WANT BETTER USE OF DIGITAL TECHNOLOGY Copyright 2017 Accenture. All rights reserved.
  10. 10. 12 11 10 11 6 11 16 27 26 28 28 22 22 29 62 62 62 62 72 66 55 Global US Australia UK Singapore France Germany Disagree/Strongly Disagree Neutral Agree/Strongly Agree PUBLIC WANTS TO SEE MORE DIGITAL GOVT… About 6 in 10 citizens (72% in Singapore) think government should make greater use of digital innovations Government should make substantially greater use of innovative digital tools like mobile apps, interactive web sites, and automated assistants. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. 10 Copyright 2017 Accenture. All rights reserved.
  11. 11. …AND MOST WOULD USE APPS A majority of citizens are likely to use an app that makes it easier to access public information on government performance How likely would you be to use an app that made it easier for you to access public information on government performance (such as emergency and non-emergency response rates, ratings of public parks and other public facilities, employment rates, etc.) as well as government budgeting/spending? Percentages are based on a 5-point scale where 1=Not at all Likely, 2=Unlikely, 3=Neutral, 4=Likely, and 5=Very Likely. 11 16 13 18 17 6 17 24 29 26 31 31 25 29 33 55 61 50 52 69 54 42 Global US Australia UK Singapore France Germany Unlikely/Not at all Likely Neutral Likely/Very Likely Copyright 2017 Accenture. All rights reserved.
  12. 12. 12 PEOPLE MORE OPEN TO GOVERNMENT WORK Copyright 2017 Accenture. All rights reserved.
  13. 13. IN US, ALMOST HALF OPEN TO GOVT WORK… Significant percentages of citizens (from 36% in Germany to 50% in Singapore) express willingness to work in the public sector How likely are you to choose to work in the public sector? Percentages are based on a 5-point scale where 1=Not at all Likely, 2=Unlikely, 3=Neutral, 4=Likely, and 5=Very Likely. 13 26 23 26 26 12 33 28 31 30 34 33 38 31 28 42 47 40 41 50 36 45 Global US Australia UK Singapore Germany France Unlikely/Not at all Likely Neutral Likely/Very Likely Copyright 2017 Accenture. All rights reserved.
  14. 14. …AND EVEN MORE HAVE LOOKED ONLINE Significant percentages of citizens (from 36% in the US to 58% in Singapore) have used government recruiting websites when looking for a job When looking for a new job, have you ever used government recruiting websites? 14 54 64 54 48 42 43 62 46 36 46 52 58 57 38 Global US Australia UK Singapore Germany France No Yes Copyright 2017 Accenture. All rights reserved.
  15. 15. MORE INNOVATION WOULD INCREASE INTEREST More innovative use of emerging technologies would make about half of all citizens surveyed (47%) more interested in working for government My interest in working for government agencies would increase if they were more innovative in using emerging technologies like artificial intelligence, biometrics, and advanced analytics. 15 Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. 15 19 16 18 9 13 16 38 33 43 42 33 36 42 47 49 41 39 58 51 42 Global US Australia UK Singapore France Germany Disagree/Strongly Disagree Neutral Agree/Strongly Agree Copyright 2017 Accenture. All rights reserved.
  16. 16. 16 CLICK HERE TO LEARN MORE ABOUT TRANSFORMING THE GOV BACK OFFICE MARK HOWARD PUBLIC ADMINISTRATION CONTACT Copyright 2017 Accenture. All rights reserved.
  17. 17. 17 ABOUT THE STUDY The purpose of this study is to assess citizen opinions about a variety of digital nonprofit and government service issues and topics. Study results are based on a sample of citizens aged 18 or older who completed online surveys over the past 6 months Results for the full global sample in this report are statistically significant with a confidence level of 95% and a margin of error of +/-1.4%. Results for each country are statistically significant with a confidence level of 95% and a margin of error of +/-3.1% except for Singapore where the margin of error is +/-5.6%. Copyright 2017 Accenture. All rights reserved.
  18. 18. 18 ABOUT ACCENTURE Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. To learn more about our work with governments around the world, visit us at www.accenture.com. ABOUT ACCENTURE’S NONPROFIT GROUP Beyond our commitment to our clients is our dedication to improving the way the world works and lives. The social sector is extremely diverse, encompassing mission service nonprofits, cultural institutions, foundations, associations, multilaterals, and others. Accenture helps clients throughout the sector, combining our industry leading services and expertise derived from our work with leading commercial companies and governments—and applying this unique skillset to address the particular challenges confronting the social sector. We help our nonprofit clients to transform their mission, unlock their digital potential, and enable improved service delivery. The result is unparalleled: enterprise-grade strategy and operations applied to accomplish the mission better, faster, and more effectively. Copyright 2017 Accenture. All rights reserved.
  19. 19. Copyright © 2017 Accenture All rights reserved. 19

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