This document outlines a unit on contributing to good working relationships. The unit aims to enable learners to work effectively with others during production processes by clarifying, agreeing, and revising working arrangements and communicating effectively. It contains learning outcomes on understanding how to agree working arrangements and communicate effectively with colleagues. Assessment criteria specify identifying roles and tasks, outlining how to agree arrangements, explaining the importance of balancing tasks and people, sharing information, resolving conflicts, and ensuring productive working through liaison with colleagues.

1. N034136 – Specification – Edexcel Level 3 Diploma in Creative and Digital Media (QCF) –
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41
Unit 5: Contribute to Good Working
Relationships
Unit code: R/600/9010
QCF level: 2
Credit value: 4
Guided learning hours: 30
Unit aim
The unit aims to enable the learner to work effectively with others during
the production process, including clarifying, agreeing and revising working
arrangements and communicating effectively with colleagues.
Learning outcomes and assessment criteria
In order to pass this unit, the evidence that the learner presents for
assessment needs to demonstrate that they can meet all the learning
outcomes for the unit. The assessment criteria determine the standard
required to achieve the unit.
On completion of this unit a learner should:
Learning outcomes Assessment criteria
1 Understand how to agree
working arrangements
1.1 Identify key roles and tasks in
the production process
1.2 Outline how to clarify, agree and
revise working arrangements in a
way which promotes good
working relationships

2. Learning outcomes Assessment criteria
2 Understand how to
N034136 – Specification – Edexcel Level 3 Diploma in Creative and Digital Media (QCF) –
Issue 4 – January 2013 © Pearson Education Limited 2013
42
communicate effectively
with colleagues
2.1 Explain the importance of
balancing the needs of tasks and
people
2.2 Explain the importance of sharing
information with colleagues
2.3 Identify ways of tactfully
requesting others to change
working arrangements to
improve own productivity
2.4 Describe how to explain own
decisions clearly and
constructively
2.5 Describe how to resolve conflict
situations or dissatisfaction
2.6 Explain the importance of liaison
with colleagues to productivity
3 Be able to develop and
maintain good working
relationships during the
production process
3.1 Clarify, agree and revise working
arrangements, promoting good
working relationships
3.2 Communicate own decisions
clearly and constructively
3.3 Resolve any conflict situations or
dissatisfaction as necessary
3.4 Liaise with appropriate colleagues
to ensure effective and
productive working