For Information Technology Certificate level Exam

1. Chapter One
Fundamental of Information System
1. People who spend most of their workday creating, using, and distributing information.
2. Informationsystemssupportanorganization’sbusinessprocesses,operations,decision making,
3. and strategies for competitive advantage.
4. Using IT to reengineer business processes to support e-business operations.
5. Using Web-based decision support systems to support sales managers.
6. Using information technology for e-commerce to gain a strategic advantage over competitors.
7. A systemthatusespeople,hardware,software,andnetworkresourcestocollect,transform,and
disseminate information within an organization.
8. An information system that uses computers and their hardware and software.
9. Anyone who uses an information system or the information it produces.
10. Applicationsusing the Internet, corporate intranets, and inter organizational extranets for e-
business operations, e-commerce, and enterprise collaboration.
11. The buying,selling,marketing,andservicing of products over the Internet and other networks.
12. Groupware tools to support collaboration among networked teams.
13. A groupof interrelatedcomponentswithaclearlydefinedboundaryworkingtogethertoward the
attainment of a common goal.
14. Data about a system’s performance.
15. Making adjustments to a system’s components so that it operates properly.
16. Facts or observations.
17. Data that have been placed into a meaningful context for an end user.
18. Converting data into information is a type of this kind of activity.
19. Aninformationsystemusespeople,hardware,software,network,anddataresourcestoperform
input, processing, output, storage, and control activities that transform data resources into
information products.
20. Machines and media.
21. Computers, disk drives, video monitors, and printers are examples.
22. Magnetic disks, optical disks, and paper forms are examples.
23. Programs and procedures.
24. A set of instructions for a computer.
25. A set of instructions for people.
26. End users and information systems professionals.
27. Using the keyboard of a computer to enter data.
28. Computing loan payments.
29. Printing a letter you wrote using a computer.
29. Saving a copy of the letter on a magnetic disk.
30. Having a sales receipt as proof of a purchase.
31. Information systems can be classified into operations, management, and other categories.
32. Includes transaction processing, process control, and end-user collaboration systems.

2. 33. Includes management information, decision support, and executive information systems.
34. Information systems that perform transaction processing and provide information to managers
across the boundaries of functional business areas.
35. Internet-like networks and Web sites inside a company.
36. Interorganizational Internet-like networks among trading partners.
37. Usingthe Internet,intranets,andextranetstoempowerinternal business operations, e-commerce,
and enterprise collaboration.
38. Information systems that focus on operational and managerial applications in support of basic
business functions such as accounting or marketing.
39. Data should be viewed the same way as any organizational resource that must be managed
effectively to benefit all stakeholders in an organization.
40. A major challenge for business managers and professionals today in solving business problems.
41. Examples include messages, reports, forms, and graphic images, which may be provided by video
displays, audio responses, paper products, and multimedia.
42. These include communications media and network infrastructure.
43. People who develop and operate information systems.
44. The execution of a set of activities in order to convert data into information.
45. Those systemsimplementedinordertodirectphysical conversionprocesses,suchasoil refinement.
46. The second stage of information systems evolution, focused on providing managerial users with
information relevant to decision making in the form of predefined reports.
47. A type of operationsupportsystemsgearedtowardthe recordingandprocessingof datacapturedas
a result of business transactions.
48. A type of operation support systems that enhance team and workgroup communication and
productivity.
1. Knowledgeworkers
People whospendmostof theirworkdaycreating,using,anddistributinginformation.
2. Informationsystemmodel
Computerhardware andsoftware,networks,datamanagement,andothertechnologies.
3. Rolesof IS inbusiness

3. Informationsystemssupportan organization'sbusinessprocesses,operations,decisionmaking,
and strategiesforcompetitive advantage.
4. Supportof businessprocesses
UsingIT to reengineerbusinessprocessestosupporte-businessoperations.
5. Supportof businessdecisionmaking
UsingWeb-baseddecisionsupportsystemstosupportsalesmanagers.
6. Supportof strategiesforcompetitiveadvantage
Usinginformationtechnologyfore-commerce togaina strategicadvantage overcompetitors.
7. Informationsystem
A systemthatusespeople, hardware,software,andnetworkresourcestocollect,transform,
and disseminate informationwithinanorganization.
8. Computer-basedinformationsystem
An informationsystemthatusescomputersandtheirhardware andsoftware.
9. IS specialists
Anyone whousesaninformationsystemorthe informationitproduces.
10. E-business Applications
Applicationsusingthe Internet,corporate intranets,andinterorganizational extranetsfore-
businessoperations,e-commerce,andenterprisecollaboration.
11. E-commerce
The buying,selling,marketing,andservicingof productsoverthe Internetandothernetworks.
12. Enterprise collaborationsystems
Groupware toolsto supportcollaborationamongnetworkedteams.
13. Type of informationsystems
A groupof interrelatedcomponentswithaclearlydefinedboundaryworkingtogethertoward
the attainmentof a commongoal.
14. Feedback
Data about a system'sperformance.
15. Control
Making adjustmentstoasystem'scomponentssothatit operatesproperly.
16. Data
Facts or observations
17. Information
Data that have beenplacedintoa meaningful contextforanenduser.

4. 18. Informationsystemactivities
Convertingdataintoinformationisatype of thiskindof activity.
19. Informationsystemmodel
An informationsystemusespeople,hardware,software,network,anddataresourcesto
performinput,processing,output,storage,andcontrol activitiesthattransformdataresources
intoinformationproducts.
20. Hardware resources
Machinesand media.
21. Machines
Computers,diskdrives,videomonitors,andprintersare examples.
22. Media
Magneticdata, optical disks,andpaperformsare examples.
23. Software resources
Programsand procedures.
24. Programs
A setof instructionsforacomputer.
25. Procedures
A setof instructionsforpeople.
26. People resources
End usersand informationsystemsprofessionals.
27. Input
Usingthe keyboardof a computerto enterdata.
28. Processing
Computingloanpayments.
29. Output
Printingaletteryouwrote usinga computer.
30. Storage
Savinga copy of the letterona magneticdisk.
31. Control
Havinga salesreceiptasproof of a purchase.
32. Type of informationsystem
Informationsystemscanbe classifiedintooperations,management,andothercategories.
33. Operationssupportsystems

5. Includestransactionprocessing,processcontrol,andend-usercollaborationsystems.
34. Managementsupportsystems
Includesmanagementinformation,decisionsupport,andexecutive informationsystems.
35. Cross-functional informationsystem
Informationsystemsthatperformtransactionprocessingandprovide informationto managers
across the boundariesof functional businessareas.
36. Intranet
Internet-likenetworksandWebsitesinsideacompany.
37. Extranet
Interorganizational Internet-likenetworksamongtradingpartners.
38. E-business
Usingthe Internet,intranets,andextranetstoempowerinternal businessoperations,e-
commerce,andenterprise collaboration.
39. Functionbusinesssystems
Informationsystemsthatfocusonoperational andmanagerialapplicationsinsupportof basic
businessfunctionssuchasaccountingor marketing.
40. Data resources
Data shouldbe viewedthe same wayasany organizational resource thatmustbe managed
effectivelytobenefitall stakeholdersinanorganization.
41. Developingsuccessful informationsystemsolutions
A majorchallenge forbusiness managersandprofessionalstodayinsolvingbusinessproblems.
42. Informationproducts
Examplesincludemessages,reportsforms,andgraphicimages,whichmaybe providedbyvideo
display,audioresponses,paperproductions,andmultimedia.
43. Networkresources
These include communicationsmediaandnetworkinfrastructure.
44. IS specialists
People whodevelopandoperate informationsystems.
45. Data or informationprocessing
The executionof aset of activitiesinordertoconvertdata intoinformation.
46. Processcontrol systems
Those systemsimplementedinordertodirectphysical conversionprocesses,suchasoil
refinement.
47. Managementinformationsystems

6. The secondstage of informationsystemsevolution,focusedonprovidingmanagerial userswith
informationrelevanttodecisionmakinginthe formof predefinedreports.
48. Transactionprocessingsystems
A type of operationsupportsystemsgearedtowardthe recordingandprocessingof data
capturedas a resultof businesstransactions.
49. Enterprise collaboration systems
A type of operationsupportsystemsthatenhance teamandworkgroupcommunicationand
productivity.