Raimund Colón has over 20 years of experience in telecom engineering and project management. He has managed several large-scale phone system conversion projects involving Cisco and Avaya platforms. These projects included bulk administration and configuration of user stations, voicemail implementation, and call routing changes. He also assisted with implementations of Avaya phone systems for several NBC buildings and TV stations. Colon maintains various reporting and workflow systems and is proficient in Avaya administration. Prior to telecom, he worked as a resurfacing technician restoring bathrooms and other surfaces.

1. 56 Ada Drive, Staten Island NY 10314  212-729-7801  raycolon@myself.com
Raimund Colón
Experience
December 1999 to present TelTech Communication Services Carmel, NY
Telecom Tier II A nalyst, Project Manager & Engineering
 Managed and participated in projects such as the Cisco/Avaya phone conversions at NBC
Universal, 30 Rock. Duties included:
a) Bulk administration,configuration and programming of user stations in the Cisco CM.
b) Building and configuring voicemail boxes in the Cisco Unity.
c) Applying necessary call-routing changes in Avaya uniform dial plan and the
decommissioning of the former stations.
d) Training and supporting the end user for the smoothest transition possible.
 Built, programmed and turned up the Verizon Business trunk groups/circuits and applied the
necessary call-routing changesin the Avaya PBXaspart of NBCU’s Sprint Migration project.
 Assisted in the implementation and programming of the Avaya PBX system at WRC and North
Capitol buildings in Washington DC; batch-built and customized all the user stations in 2008.
 Assisted in the implementation and programming of the Avaya PBXsystem at WVIT in Hartford
Connecticut and successfully converted their system from the Mitel platform.
 Managed the NBClocalTelecom repair desk from 2000 to 2007. Answered repair desk calls and
performed Tier 1 troubleshooting. Assessed and analyzed end-user phone issues; isolated and
fixed the issues at Tier II level and dispatched repair technicians when necessary.
 Ensured continuously that the end user’s encounter with the new bi-coastal NBCU Voice
Services helpdesk was a smooth and seamless experience.
 Designed,programmed,maintained and updated the web-based work order, trouble ticket and
equipment order forms on the Support Central and NBCU wiki platforms.
 Performed routine back-up and maintenance of the Octel Aria 350 voicemail system.
 Maintained,updated and produced system reports,metrics and analytics on the Parlance Name
Connector voice-activated call-connect system, Support Central workflow forms and for the
NBCU Voice Services home page.
June 1998 to December 1999 Custom Spraying and Reglazing Staten Island, NY
Resurfacing Technician
 Reglazing and restoration of bathtubs, sinks, tiles, electrostatic painting of metal surfaces, office
furniture, metal kitchen cabinets.
 Restored and resurfaced allthe bathrooms at the legendary Waldorf Astoria in New York City in
1999.
Education
January 26th
2001 Avaya Business Communication Systems Valhalla, NY
Definity A dministrator (BTC158H)
 Successfully completed Avaya system administrator training.
 Instructor:Viola E. Woodson