This document contains contact information and a resume for Randy Fackrell. It lists his professional and technical skills, work experience including roles at ON Semiconductor, CompuCom IT Solutions, JP Morgan Chase Bank, and Coast to Coast PowerSports, and his education including an in-progress Bachelor's degree from Northern Arizona University and an Associate's degree from Mesa Community College. It provides details on his responsibilities and accomplishments in roles providing technical support, customer service, and IT consulting.

1. R.Fackrell@gmail.com
Randy Fackrell
2616 N Brimhall GH (602) 303-4453
Mesa AZ, 85203
Professional Skills
*Management *Analytical ProblemSolving *CustomerFocusedRelations
*Interpersonal Communication *Initiative/Self-Motivation *Time Management
*Flexibility *Planning&Organizing *Teamwork
Technical Skills
*PrinterInstallation * BasicMac OS *NetworkSetup (RDP& BasicVPN)
*MicrosoftOffice *Java *Software Troubleshooting/Repair
*A+ Certification(InProgress) *MicrosoftOutlook *Hardware Troubleshooting/Repair
Work Experience
ON Semiconductor– Phoenix,AZ May 2015 - Current
GIS MonitoringInternship
- Monitoredmulti-facetedserversoftware onaglobal scale
- Intricate teammemberformulti-milliondollarsoftware monitoringproject
- Firstline of interactionwithapplicationownersworldwide toimprove performanceincritical jobbased
functions
CompuComIT Solutions – Chandler,AZ June 2013 – May 2015
LEVEL II TECHNICIAN (BuildTechnician)
 Providingtechnical supportandservice forover10,000 employeesbyinstallinghardware,buildingsystemswith
propersoftware,andprovidingbreak-fix optionswhenneeded.
 Evaluate andresolve bothsoftware andhardware relatedissuesforindividualscurrently beingpreventedfrom
performingrequiredjobfunctionswithinthe Intel workenvironment.
JP Morgan Chase Bank – Mesa,AZ May 2011 – June 2013
BANKTELLER
 Activelyworkedtoensure lastingcustomerrelationswiththe businessthroughpersonal interactionand
accuracy of transactions.
 Performbasicaccountingto maintainaspecificcashbalance at the tellercashdispenser,cashbox,andATM
fromday to day.
Coast to Coast PowerSports – Lake Charles,LA February 2010 – June 2011
IT CONSULTANT
 Travel countrywide toprovide ITservicessuchas hardware setup,peripheral installation,network
infrastructure installationandimplementationetc.
 Quicklyadaptand gainknowledgeinordertoperformonsite ITtroubleshootingandresolutions.
 Learn to “triage”and prioritize tasksbasedonimportance toprovide the customerboth internallyand
externallywiththe upmostsatisfaction.
Education
Bachelor of AppliedScience,TechnologyManagement(InProgress) May 2017
NorthernArizonaUniversity
Associatesof Science May 2016
Mesa CommunityCollege –Mesa,AZ GPA 3.8
McNeese State University –Lake Charles,LA GPA 3.6