Quality, Quality Management, How to maintain the Quality, How to Implement Quality Control in Manufacturing, Reasons why product quality matters

1. QUALITY MANAGEMENT
LINKED IN :RAJIV KATARIA MAIL AT:
rajivkataria19@gmail.com
By: Rajiv Kataria
MBA (Finance and Human Resources)

2. QUALITY
 It is the Promised Standard which the Customer will get.
 The Promised features and characteristics of product or service which a
Product should have to satisfies a specified set of attributes or requirements.
 If the product is satisfying the Promised features and inherent characteristics
and meet all requirements, high or excellent quality is achieved.
 If the product is not satisfying the Promised features and inherent
characteristics and do not meet all requirements, a low or poor level of quality
is achieved.

4. HOW TO MAINTAIN THE QUALITY

5. MAKE A COMMITMENT
 Make the Commitment that I will be
producing the Goods according to
the Quality Parameters of the
Company.

6. KNOW THE QUALITY PARAMETERS
 If you are going to commit to quality, first you must define exactly what
quality is.
 A Particular Standard has been made by the company for the particular
product Quality which needs to be taking care while manufacturing.
 For manufacturers, this process involves statistical quality control, the process
of setting a product's specifications and then sampling a small number of
units from the production line to see how closely they measure up to those
Parameters.

7. STAY FOCUS ON YOUR PARAMETERS
 Stay Focused with your Quality Parameters so that your customer can get the
perfect Product.
 Don’t let any thing to compromise with the Quality
 Don’t Compromise with the Quality to achieve your manufacturing Targets.

8. THINGS TO BE TAKEN CARE DURING PRODUCTION
 Quality Parameters should be Taken care.
 It should Reach the at Standard level of the Product.
 There should not be wastage of the material, Proper utilization of resources
should be there.
 There should not be damaged products, if any then take it to the
reproduction cycle not to the Finished Goods.

9. HAVE THE RIGHT ATTITUDE.
 You should have right attitude towards your Job.
 It should not be up to the extent that you need to produce 50 units by the
day
 Your attitude should be if you are producing 40 Units per day that’s fine but it
should not be compromising with the quality.
 Customer should get the appropriate quality and standard as per the norms.
 QUANTITY DOES NOT AFFECT THE DEMAND, QUALITY DOES.

10. TRACK MISTAKES
 Standards are set and, if too much deviation occurs (or if quality appears to
be trending in the wrong direction), the manufacturing process is altered.
 You need to think that where are you lacking and should take the steps to
improve it.
 So that it would not be affecting the Product’s Demand.

11. QUALITY CHECKLIST FOR THE WATER FILTERS MANUFACTURING
INDUSTRIES
 Need to check that all the pipes has been joined properly
 Leakage should not be there.
 Proper connections and fittings has been done.
 Level of motors and pumps need to take care of.
 The Product has been properly packed or not.

12. FEEDBACK FROM THE CUSTOMER
 Ask your Customer for the Quality of the product/Services provided.
 Share the feedback with Company or to your Manager.
 So it is the Important factor which helps to maintain the Quality.

13. HOW TO IMPLEMENT QUALITY CONROL IN MANUFACTURING
Steps:
a. Defining the quality standards for each
product
b. Selecting the quality control method
c. Defining the number of products that will be
tested
d. Creating and training employees for quality
control
e. Creating a communication system for
reporting defects or potential issues.

14. 6 REASONS WHY PRODUCT QUALITY MATTERS
 Builds Trust With Your Customers
 More Demand
 Fuels Word of Mouth & Social Media
Recommendations
 Permanent Customer
 Produce a Higher (ROI)
 Produces Less Customer Complaints &
Returns

15. 1. BUILDS TRUST WITH YOUR CUSTOMERS
 businesses won’t succeed if they
can’t build customer trust.
 When you gain the confidence and
loyalty of consumers, you’re able to
do more with your business
 So The quality of your services and
merchandise is one way to help
you get consumers to appreciate
and believe in what you have to
offer.

16. 2. MORE DEMAND
 If your Product has
maintained the
appropriate standard
and quality then you
will be having more
demand in the Market
than other
Competitors.

17. 3. FUELS WORD OF MOUTH & SOCIAL MEDIA RECOMMENDATIONS
 Word of mouth can be a persuasive
factor in purchasing decisions both
online and offline.
 92 percent of people trust
recommendations from friends and
family above all other forms of
advertising when making a purchase
decision.
 The higher quality product a company
has to offer, the better chance they’ll
have at driving positive reviews,
recommendations, and shares between
consumers.

18. 4. PERMANENT CUSTOMER
 Marketing studies have
proved again and again that
high-quality brands will
obtain more repeat
purchases.
 The more successful
companies are at pleasing
customers during their initial
experience with a product,
the more likely they’ll be to
see repeat purchases from
those same people.

19. 5. PRODUCE A HIGHER (ROI)
 Studies show a strong positive
association between quality and
profitability.
 In fact, high quality produces a
higher return on investment (ROI)
for any given market share.

20. 6. PRODUCES LESS CUSTOMER COMPLAINTS & RETURNS
 Spending more time
and money upfront
perfecting a product
before it hits the
market will minimize
customer complaints
and returns.

21. ANY QUESTIONS

22. THANK YOU
 Presented by:
Rajiv Kataria
MBA ( Finance & Human Resources)
rajivkataria19@gmail.com