Customer Service

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Customer Service

  1. 2. The Customer is anyone affected by the Product
  2. 3. Customer Service <ul><li>Listen to customer </li></ul><ul><li>Get the complaints </li></ul><ul><li>Ask for performance and physical and chemical </li></ul><ul><li>Trouble shoot </li></ul><ul><li>Share with your colleagues </li></ul><ul><li>Feedback to customer </li></ul>
  3. 4. Quality
  4. 5. Quality <ul><li>For the HOUSEWIFE </li></ul><ul><li>Proud of herself with delicious products </li></ul>
  5. 6. Quality <ul><li>For the BAKER </li></ul><ul><li>The way of showing his expertise </li></ul>
  6. 7. Quality <ul><li>For the R&D MANAGER </li></ul><ul><li>The best formulation for the product </li></ul>
  7. 8. Quality <ul><li>For the PRODUCTION MANAGER </li></ul><ul><li>Production according to the specification </li></ul>
  8. 9. Quality <ul><li>For the QC MANAGER </li></ul><ul><li>Product without defect </li></ul>
  9. 10. Quality <ul><li>For the MARKETING MANAGER </li></ul><ul><li>Increasing sales profitability… </li></ul><ul><li>… by changing customer behavior </li></ul>
  10. 11. Satisfied Customers Are Our Biggest Strength Conclusion
  11. 12. THANK YOU FOR YOUR ATTENTION

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