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Role Pprofile: QUALITY COORDINATOR Date: 24012017
GENERAL ROLE INFORMATION
Role title (Current) QUALITY COORDINATOR
Organogram:
ROLE PURPOSE
Department Purpose
Develop, implement and manage the Quality strategy, policies and procedures for the company,
ensuring compliance, reputational enhancement and a minimised quality risk profile for the
operation. Minimised injuries and potential financial and reputational losses through identifying,
assessing and mitigating risk.
Role Purpose
The Quality Coordinator assists with implementation of the QMS and supports sites to achieve and
maintain a high standard of workmanship. The incumbent provides expert advice and conducts site
inspections, snagging and audits, and coordinates or delivers regular training. The Quality
Coordinator ensures contractual and legislative compliance, identifies and mitigates risk and
contributes to attaining and maintaining ISO 9000 certification.
Key Performance Areas:
1. Coordinates implementation of the Quality Management System
2. Functions as a subject matter expert
3. Builds and maintains constructive, co-operative and sustainable relationships with internal
and external stakeholders
4. Contributes to team work and ensures continuous improvement and professional
development
5. Conducts regular audits and monitors critical risk indicators
6. Provides administrative and business reporting support
ROLE OUTPUTS
Role Outputs: Key Performance Areas (KPA’s) KPI's / Measures
1.
Coordinates implementation of the Quality Management System
 Implement user friendly, results driven QMS
 Implements and enforces good quality standards on site to ensure
quality of work aligned to client and project requirements
 Promotes, enables and monitors compliance to QMS and monitors
overall health of the whole project life cycle and good quality
workmanship on all projects
 Enables and guides employees to fulfil their obligation to comply with
GVK's QMS and to meet and exceed the client’s expectations
 Recommends works stoppage where sub-standard work is being
carried out until such time as this is rectified
 Snags the works before the client representative
 Conducts and reports on continuous project compliance
 Issues NCR's as required and assist in the tracking of theses. Facilitates
corrective and preventative actions
 QMS is user friendly,
customer & end-
product driven
 360 Feedback
 NCR's issued/ in-
time interventions
 Reworks identified
 ISO 9001
certification
 Compliance reviews
 Sample audits on
systems
 Timeous snagging
 Tool box talks &
quality alert
 Quality end product
and 3rd party audits

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 Reports on quality of site branding, hoarding, accommodation and
house-keeping and assists where required
 Follows procedures to ensure the early identification of risk and
escalates immediately
 Validates quality processes by sourcing from supplier’s product
specifications and quality attributes
 Supports the development and maintenance of a customer-focused,
zero error culture within the organisation
 Contributes to achieving and/ or maintaining ISO 9000 certification
2.
Functions as a subject matter expert
 Acts as an advisor and provides astute recommendations where
applicable to clients, colleagues, subcontractors and senior
management
 Maintains up to date professional and technical knowledge and
keeps abreast of industry trends
 Monitors legislation and identifies issues and requirements
applicable to the business - identifies which legislative requirements/
standard will affect which processes of each business unit
 Interprets and translates client and regulatory requirements and
benchmark
 Assists site teams to understand and enforce standards, codes,
regulations and best practice
 Communicates with client representative regarding quality issues if
required, ensuring relationships are constructive and cooperative
 Provides information and support at Head Office/non-project team
inspections
 Assists the site team with quality planning, alerts them to risks and
recommends solutions
 Must be present at major quality events that could have a negative
effect on the project for example concrete pouring
 360 Feedback
 Risk reduction
 Rand value of risk
mitigation
 Expert advisor
 Training delivered
3.
Builds and maintains constructive, co-operative and sustainable
relationships with internal and external stakeholders
 Promotes and maintains constructive relationships with all parties,
ensuring good communication and clear expectations
 Assists stakeholders throughout the project to deliver a good
product
 Addresses and assist management in resolving quality issues
promptly and constructively
 Attends start up, hand over, internal review and close out meetings
as required. Attends client related meetings as required
 Ensures that the company's image is enhanced in all interactions
with external and internal customers
 Repeat business
 360 Feedback
 Sustainable
relationships
 Sound Reputation
 Timeous problem
resolution
4.
Contributes to team work and ensures continuous improvement and
professional development
 Contributes to team performance, welfare and motivation and
facilitates necessary coaching and training accordingly
 360 peer feedback
 High performing
team

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 Shares information, knowledge and best practices to achieve team
goals
 Participates in planned activities that are appropriate for own
development and encourages and enables junior staff to do the
same
 Contributes to team success by ensuring team commitment and
cohesion; values individual contributions and shows respect for
others
 Respects diversity and encourages an environment that values
inclusivity
5.
Conducts regular audits and monitors critical risk indicators
 Monitors and improves product quality by completing product,
company, system, compliance, and surveillance audits; investigates
customer complaints if required
 Conducts monthly audits on allocated projects (including site and
office based departments) and produces analytical reports
 Conducts regular site walks and inspections and identifies and flags
risks and poor work
 Proposes solutions to potential risks identified to ensure fast and
effective resolution
 Ensures audit recommendations are noted and encourages and
supports implementation on site
 Analyses common weaknesses and problems and reports on such
 Monitors and reports on compliance levels to the QMS
 Monitors critical risk indicators closely and notes and tracks these on
the Risk Assessment document
 Identifies potential risks in site systems, processes and operations
before they become a problem
 Early risk
identification and
mitigation
 Reports are
accurate,
comprehensive,
constructive,
solution focused
 Quality product
 Site inspections
 3rd party audits
6.
Provides administration and business reporting support
 Prepares quality documentation and reports by collecting, analysing
and summarizing information and trends including failed processes,
recalls, re works, corrective actions, and re-validations
 Submits reports timeously according to established procedure
 Recommends improvements to process flows / internal service
delivery that comply with best practices
 Assist in ensuring that all QMS documentation is up to date and
accessible
 Ensures that project site quality files, operational control plans,
benchmarking and risk assessment are compiled and in place for all
projects
 Reports on findings to Project Management and Quality Manager
 Prepares for and attends contract and client meetings and is able to
report on all relevant and required areas if necessary
 Administration
systems and
reporting systems in
place and meet
requirements
 On time, accurate,
compliant reporting
 Optimised
administration and
document
management
 Project site quality
files in place
 3rd party audits
 Statistical reports &
Close out reports