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Rajeev Kumar
Experience Summary
Over all 5 Years and 1 month of experience in IT industry in application software programming using Java and SFDC
technologies. To achieve challenging position in software organization where my analytical and application skills can be
explored for successful completion of project and as well as for growth of the organization.
To achieve excellence in working as dynamic professional offering solutions to business using the best available where
my analytical ability and analyzing quest are used maximum for growth of the organization and to grow with the
organization. Seeking a challenging position in well-established company that offers professional growth and ample
opportunity to learn and enrich my competencies in my profession.
Education and Certifications
Education
 Bachelor of Technology (B.Tech.) in Information and Technology from UP.Tech Lucknow, India.
 I.Sc Passed from R.M.R Seminary college of Bihar Intermediate Education Council, Patna.
 10th Passed from B.P High school of Bihar school examination board, Patna.
Certifications
1. Salesforce.com Certified Force.com Developer (SU14 - 401).
2. Salesforce.com Certified Force.com Administrator (Admin - 201).
3. Sun Certified Programmer for the Java 2 Platform, Standard Edition 5.0 with 87% marks.
Technical Skills
Domain Customer Care, Telecom
Cloud Salesforce SaaS (CRM)
Architectural
frameworks
Multitenant, MVC, N-tier/layer distributed application,
Modeling Languages UML
Web Technologies Salesforce Cloud, HTML/DHTML, JavaScript and CSS, jQuery
Skills Visualforce Page, Apex Trigger, Chatter and SFDC Configuration, Knowledge
Article, Batch Apex, Ajax scripting, Configuration and Customizations of
Interfaces and Wizard.
Scripts VB Script 5.0, JavaScript 4.0, Jscript 5.0, HTML,
Corporate Experiences:
 Accenture Services Pvt Ltd, Bangalore, India – Dec, 2009 to August, 2014.
 Cognizant Technology Solutions, Kolkata – Sept, 2014 to Present.

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Project Experience:
REXIS Sales & Service CRM
Client Roche Diagnostics
Duration January, 2015 to April, 2015
Technology Salesforce Sales & Services
Position Consultant CRM
Team Size 12
Project Abstract
REXIS stands for Roche Excellence in Sales and Marketing. It is a completely
harmonized CRM solution for Sales and Services based on Sales Force Cloud
platform in a single org, providing a 360° degree view of the customer. Currently
there are 20 countries live in REXIS, with additionally 34 countries in subsequent
waves (Wave 4 onwards). The design approach focuses on using out of the box
functionality, avoiding customization as far as possible, if customization is necessary,
app exchange solution has been the first preference.
Role  Provided support and customized solutions in Rexis CRM using all
Salesforce components based on updated requirements for each release
and support business requirements and processes.
AT&T Social Consumer Care
Client AT&T
Duration December, 2012 to August, 2014
Technology Salesforce CRM and Chatter
Position Senior Developer
Team Size 11
Project Abstract
AT&T users access CRM, Jira (Ticketing) and Attensity (Social Monitoring)
respectively AT&T users monitor social media on Attensity.
If there are social postings of interest to AT&T that require follow-up, AT&T users
swivel chair to Jira to create a ticket.
When creating ticket in Jira, AT&T user’s swivel chair to Clarify (CRM) to look up and
verify customer profiles and manually copy/paste customer information into Jira. Jira
tickets have to be manually assigned to support agents. If AT&T support agents need
to respond to social posting, they swivel chair back to Attensity to respond. Within 48
hours after a case is closed, AT&T user manually triggers Foresee survey URL to be
sent to AT&T end customers via email or Twitter DM (Direct Message).

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Role  Build customized solutions in Salesforce.com (Apex code, Visualforce page
and java Script) that support business requirements and processes.
 Worked with Business groups to understand their business processes and
requirements.
 Understood business requirements, implementation, and support.
AT&T -SIVAR
Client AT&T
Duration August 2011 to December 2012
Technology Salesforce CRM and Force.com platform
Position Senior Developer
Team Size 10
Project Abstract
The Emerging Business Markets (EBM) organization has been formed to focus on
sales to Solution Providers or Integrators, focusing on the top end of the market and
scaling to support lower end integrators over time. The Solution Provider will be the
customer of record and resell AT&T products and services to their customers as a
part of a solution.
The Quote module provides access to the quick quote capability for Solution
Providers. This section will be based on simplified pricing set by the Emerging
Business Markets Pricing team. The site will use the SP’s level to determine the
appropriate discount to apply to the quote. The site should also show the potential
Registration discount.
Role  Worked in Force.com in-house developing Configuration and Customization
using Apex, Visual force tools such as Administration, Configuration, SOQL,
SOSL, Reports, Dashboards, and declarative features like validation rules,
workflows, approval process, roles, profiles, assignment rules, sharing rules
and business processes.
 Developed in standardizing customized components like Apex Classes,
Triggers, Batch Classes, Test Classes, Test Scripts, Scheduled Jobs and
knowledge base SFDC object.
 Involved in Client Interaction and Interacted with business users to
understand and analyze the functional specifications.
AT&T MS&C
Client AT&T
Duration March 2011 to August 2011
Technology Salesforce CRM and Force.com platform
Position Senior Developer
Team Size 5

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Project Abstract
This project is to Increase productivity by providing mobile access and collaboration
from the Salesforce Chatter and include the following functionality as:
 AT&T users can access the social portal directly or from ROME (via URL
redirect)
 AT&T users are authenticated on SFDC with AT&T SSO
 AT&T users have SFDC Force.com license and have access to Chatter
Mobile and Desktop
 AT&T users have a default/primary chatter group aligned to the organization
they belong to
 AT&T users may have additional chatter groups assigned by an
administrator
 AT&T users can post messages and share files in chatter groups that they
have permissions to
 ROME continues to interface with its existing partner systems for solutioning,
design optimization, contract management and ordering functions.
AT&T mHealth Solution
Client AT&T
Duration May 2010 to March 2011
Technology Salesforce CRM and Force.com platform
Position Senior Developer
Team Size 4
Project Abstract
AT&T disease management Solution is a healthcare solution combining AT&T
assets, clinical analytics software, and proactive disease management intervention to
Corporate insured individuals to help engage them in the management of their
disease and to assist providers in delivering the most appropriate, evidence-based
care.
AT&T will partner with an external vendor (WellDoc) to provide mobile health disease
management solutions in the enterprise marketplace for large Insurance Companies
within the US.
Due to the fact that mHealth Solution will require knowledge of end user personal
and medical information, it must be HIPAA compliant.
End User Care Support will be provided by AT&T and WellDoc (Vendor) Agents that
will be required to undergo HIPAA certification training. A HIPAA compliant tool is
required for these agents in support of end user Care.
Salesforce.com (SFDC) is the vendor AT&T has selected to provide a Software Care
and Incentive Management Tool for mHealth Solution. It is expected that this tool
would be an “off-the-shelf” platform with no custom development that meets the
requirements of AT&T mHealth Solution.
Just like performance management, payroll and other systems. This solution helps to
contour the recruitment processes and effectively managing the ROI on recruitment.
Role  Worked as a Salesforce CRM Developer on Enhancement and Bug Fix using
Apex and visual force and using developing tools such as Administration,
Configuration, SOQL, SOSL, Reports, Dashboards, and declarative features

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like validation rules, workflows, approval process, roles, profiles, Assignment
Rules, sharing rules and business processes.
 Completed in the trouble-shooting the issues and the deployment.
 Mentor and Technical guidance to junior and mid senior members.