9. Relative importance of info sources in the
adoption process
Personal
high
IMPORTANCE
channels
trial
evaluation
interest
awareness
low
adoption
Mass media
10. CHARACTERISTICS OF OPINION
LEADERS
•Product specific
•More experienced
•Credible & Knowledgeable
•More then average media usage
•Higher incomes within their group so more
adventurous &risk takers
•More social and interactive
11. Two Step Flow of Information
SOURCE or SENDER
OPINION LEADERS
USER or RECEIVER
feedbac
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