Presentation on crisis & crisis management. It has two part that one is what is crisis and another part is how we manage it.

1. Welcome to
Learning Development Forum
Presented by
Rajat Kumar Ghosh
Learning Facilitator
BLC Barishal

2. CRISIS
MANAGEMENT

3. Definition of Crisis
The word crisis comes from two Chinese words;
Danger and Opportunity
Crisis refers to sudden unplanned events which causes
major disturbances in the organization.
It is a situation that is unpredictable, but it is not
unexpected.

4. Why Do Crisis Arise
• Sudden event
• Difficult to
communication
• Short notice
• Triggers fear
• Serious consequences
• Lack of information
• Quick response
needed
• Unpredictable

5. Types of Crisis
• Natural Disasters
• Malevolence
• Technological
• Human Breakdowns
• Organizational
misdeeds
• Workplace violence
• Financial crisis
• Rumors

6. Crisis Management
Crisis Management is the process by which an organization
deals with a major event that threatens to harm the
organization, its stakeholders, or the general public.

7. Objectives of Crisis Management
• To identify the
potential crisis
• To be well prepared for
crisis
• To determine the risk
• To understand the
consequences of crisis
• To minimize the
potential impact of
crisis
• To analyze the
probability of crisis

8. Stages of Crisis Management
Avoiding
crisis
Preparing
to
manage
crisis
Recognizing
crisis
Containing
crisis
Resolving
crisis
Learning
from
crisis