2. Defining the term of Crisis Management Plan, this course begins by
explaining the business continuity plan and how it comprises the
prevention, emergency response, and business resumption plan.
This course examines the role of the management in the crisis and
the techniques adopted by national and international
organizations to study precrisis, acute crises and post crisis and
deals with the crisis communication team and plan, and review
development of the crisis management plan, and discusses the
command center. It examines international crises from the media’s
perspective. It begins by examining the theoretical role of the
media in international crises and then, through a case study
approach, measure media performance in practice in the major
conflicts of crisis management.
Course Description
3. This course seeks to improve your understanding of crisis
management and to give you specific skills of managing the
crisis. At the end of this course, you should have the ability to:
• Identify a number of crisis that can be threaten to a
company
• Demonstrate how problems in the precrisis stage are
manage to prevent acute crisis
• Suggest how to select the crisis management team and how
they should manage the crisis in the post crisis stage
• Show how periodically revise an existing plan and explains
the need for continually updating the plan
Course Objectives
4. 1. Edward S. Devlin, Crisis Management Planning an
d Execution, Auerbach Publications, 2007
2. Edward, P. Borodzics, Risk, Crisis and Security
Management, Wiley. 2005
3. Graham Dietz., Nicole Gillespie., The Recovery of
Trust: Case studies of organizational failures and
trust repair
Required Text Books
5. Your course grade will be determined in the
following way:
35% Midtest, 35% Final test, 30% Assignments
As a general policy, no make up work or exams will be
granted unless required for medical reasons, in which
case a note from a physician is required. An
important part of the course is the effectiveness of
your individual participation in the class.
Evaluation
13. We may add to that: "crisisis a process of transformation
where the old system can no longer be maintained"
Elements of Crisis
Crisis
The element
of surprise
A short
decision time
The old
system can no
longer be
maintained
A threat to the organization/ stakeholders
16. Risk vs. Crisis Management
Risk management involves assessing
potential threats and finding the best ways to
avoid those threats
Crisis management involves dealing
withthreats before, during, and after they have
occurred
vs.
17. Risk vs. Crisis Management
• We may claim that Risk Management is
one of the stages of Crisis Management
19. Basic Definition
The ability of employees, managers, or
individuals in any type of atmosphere,
scenario, or work environment to deal with
an emergency or crisis.
20. Elements of Crisis Management
Crisis
Management
1
Determining
2
Identifying
3
Planning
4
Recovering
why things go wrong (1 and 2) and what
should have been done (3 and 4) to prevent the unwanted!?
22. 2. Identifying
• What are possible causes?
• How probable?
• What may be the immediate results?
• How serious is that?
• How can you eliminate/reduce the possibility of
(some or all) the causes?
• How should you prepare for (some or all) the
possible immediate results?
23. 3. Planning
WHEN the pandemic keep on going
• What should we do to keep the company running ?
• Who should be in charge?
• What may prevent that plan from working?
• What should be done now for it to work?
• What should be done when it does not work?
• Who should provide help?
24. • What should be done?
• Who should do that?
• How to get back to business?
• What should be said to the media?
• What else do we need to plan for?
4. Recovering
25. A lot of question will be occurred
during the crisis management that is
why we need
“The Crisis Management Plan”
See You Next Week
Thank You
Conclusion
