Basic Product Training for Optus

1. Carrier Competition

3. Optus is Australia’s 2nd biggest telecommunications Company, offering a full range of
communications services and competing in all telecommunications markets.
Optus has been in Australia since 1981 and is a Singapore owned company.
•9.3 million mobile services,
•4.2 million fixed voice services
•1.5 million Retail fixed broadband services.
Key Strengths
•Australia’s 2nd biggest Mobile Network
•98.5% Of the population Covered (Network)
•Very strong market pricing
•25% cheaper than Telstra on average
•3 of the big 4 Banks in Australia are on Optus
•Excellent account management service

4. Telstra is Australia’s biggest telecommunications Company, offering a full range
of communications services and competing in all telecommunications markets.
Telstra has been in Australia since 1975 and is considered as Australia’s No1
telecommunications company.
•16.9 million mobile services,
•7.2 million fixed voice services
•3.3 million Retail fixed broadband services.
Key Strengths
•Australia’s Best Mobile Network
•99.3% Of the population Covered (Network)
•Very good market perception
Weaknesses
•On Average 25% more expensive than Optus
•Poor customer account management

5. Vodafone is Australia’s 3rd biggest telecommunications Company, Offering ONLY
mobile solutions.
Vodafone has been in Australia since 1995 and is a UK owned company
• 5 million mobile services
• 0 fixed voice services
• 1 million Retail fixed broadband services
Key Strengths
• Australia’s 3rd biggest Mobile Network
• 96.5% Of the population Covered (Network)
• Cheapest Tier 1 Carrier
• 10% cheaper than Optus on average
• Great Roaming Rates
Weaknesses
• Poor Network Perception
• Poor Account Management

8. Optus Mobiles
u OPTUS 4G NETWORK
u PLAN BREAKDOWN
u KEY PLAN DIFFERENCES

9. OPTUS 4G PLUS
MOBILE NETWORK
Our 4G Plus network is available in all capital cities and over 700 regional and
holiday towns around Australia. With a compatible device, that means you can
enjoy super fast internet in loads of new places.
BENEFITS OF 4G
Love data? Our super fast 4G Plus
network makes managing
your life on the go a breeze.
Think: faster uploads, downloads
and web browsing, better video
viewing experiences or
accessing more apps.

10. WHYOPTUS4GPLUSNETWORK?
SUPERFAST
4G is faster than 3G, so you’ll spend less time waiting and browse faster. We’re also rolling out LTE
Advanced technology in selected areas, so you can go even faster with a compatible phone.
IN MORE & MORE PLACES
We've turned 4G on in hundreds of new towns. So now you can enjoy super fast mobile internet in loads of
metropolitan, regional and holiday areas.
GETTING STRONGER
Our 4G Plus network also uses the superior 700 MHz spectrum, so you can have a better data experience
indoors while surfing the net when you’re at home or in the office.
EVEN MORE RELIABLE
With more capacity, more people will be able to use the Optus network at the same time without
experiencing a slower connection.

11. u SLA (Service Level Agreement) this tells you how fast they can respond to
acknowledge and identify the problem and figure out a potential resolution
u Tier 1 Carries have a 4 hour SLA – this means they have 4 hours in which to
acknowledge and identify the problem and figure out a potential resolution
u Tier 2 Carries have a 48-72 hour SLA – this means they have 48-72 hours in
which to acknowledge and identify the problem and figure out a potential
resolution
u The reason for the difference is that a Tier 1 Carrier owns the
infrastructure
both the Cell towers for Mobiles and The underground Lines for Land Lines
and Data
Key Differences - Tier 1 Vs Tier 2

12. Mobile Plans (Upfront Handset)
$10 for every 1GB (maximum of $150)

13. Key Plan Differences
u Data- The amount of data is the main difference between the bottom end
plans and the top end plans
u Data is also shared across the plans For Example if you take 5 $125 and 5
$70
how much data do you get?
u Phone Handsets- depending on the plan you go on the higher the plan you go
the better the phone will be.
u Tech Fund VS Upfront Handset

14. SIP And ISDN
u WHAT IS SIP AND ISDN
u PLAN BREAKDOWN
u KEY PLAN DIFFERENCES
u ON-NET AND OFF-NET WHAT THEY MEAN

15. SIP AND ISDN
u SIP – is a business grade VOIP. General VOIP solutions give you both data and
voice on the same line. What Optus SIP offers is a that they will deliver the
voice traffic over a dedicated line and this will separate from your internet
Line
Why? The reason behind why we separate the voice from the data is the we can
the guarantee our clients QOS (Quality of Device)
u ISDN – This is an older technology with this the lines are delivered over
Copper and no internet is required to run these lines even though the this is
an older technology it is still extremely reliable and very popular with
businesses

18. Optus Smart Shop
•Microsoft Office 365. Access to all the Microsoft Office applications including Word, Excel,
PowerPoint and Outlook securely online. Includes Skype for Business
•Microsoft SharePoint. Access content on-the-go. It’s like having your company’s intranet in your
pocket. Access to protection tools that identify suspect files, emails, websites and social media for
malware, intrusion and virus dangers.
•Sage One. Keep track of money going in and out of your business and monitor at a glance how your
business is performing financially.

19. •Xpenditure. Say goodbye to manual data entry and capture receipts by simply taking a picture
with your phone.
•MozyPro. Ensures you never lose critical business files again by backing them up to the MozyPro
secure servers.
•PlanHQ. Access all the help you need creating each section of your business plan, with detailed
guides and sample plans to map your vision for your business.
•Act! Cloud. Merge all your contacts in one place, drawing information from multiple sources so
you know who is who.
•Cloud Flow. Optus key SMB ICT service partner and the provider of Small Business App Support
and Setup &Configuration services.

20. Questions???

21. Thank You
Created by: Quality Coach Onah
Property of: OZHQ Contact Center