An introduction to facilitation skills based on Ingrid Bens' 7 stages of facilitation. Delivered to CIPD Mid Scotland branch February 2019

1. Facilitation Skills
CIPD Mid Scotland branch
@Rowan_Rachel
Rachel Weiss

2. Rowan enables people to lead more
satisfying lives,
by working in partnership with them
to increase self-awareness, knowledge and
skills
benefitting individuals, relationships, teams,
workplaces and society

3. • Coaching
• Counselling : adults, young people,
couples, families
• Employee Counselling Services
• Training in interpersonal skills
• Workplace mediation
• Team facilitation

4. HW Facilitation Skills
programme’s purpose
to improve participants’ facilitation skills, so
that they can confidently:
• design, deliver and report on meetings
• structure group discussions to arrive at
decisions
• participate in meetings and feel able to
contribute effectively

5. HW Programme Process

6. Ingrid Bens

7. What is a facilitator?
• One who contributes structure and
process to interactions so groups are able
to function effectively and make high-
quality decisions.
• A helper and enabler whose goal is to
support others as they pursue their
objective.

8. Content vs Process
What How
Task Method
Problem Maintain
relationships
Subject Tools
Decision Working
agreement
Goal Climate

9. 7 Stages of Facilitation
1. Assessment & Design
2. Feedback & refinement
3. Final preparation
4. Starting
5. During
6. Ending
7. Following up

10. Start Sequence
• Introductions
• Purpose
• Process
• Timing
• Meeting Guidelines

11. Facilitator roles
Timekeeper
Includer
Gatekeeper
Summarising
Scribe

12. Ending
• Summarise and let people add points
• Clarify and check consensus on any
decisions made
• Ensure clear action points are agreed
• Gather feedback

13. 7 Stages of Facilitation
1. Assessment & Design
2. Feedback & refinement
3. Final preparation
4. Starting
5. During
6. Ending
7. Following up

14. Practice Session
Purpose: to generate pros and cons of
online, live training vs face-to-face for
inhouse courses
Each facilitator role is taken by a group
member, plus Starter and Feedback.

15. Manager as Coach
Perth, March 25
ILM Coaching Certificate
Perth, Mar 25, May 7, Sept 2
Mediation Skills
Perth, Sept 24 and 25
Management Today
1.5 days Perth, November 25 & Dec 11

16. Kinharvie Institute, Glasgow
• March 21st “Facilitating in a group with
different levels of seniority”
• Facilitation Skills Programme : 6 days
starting March and Sept
ToP Group, Facilitation Methods
training
Edinburgh, April 24 & 25

17. Menopause at Work
Seminar
April 26th 2019, Perth Theatre, £60
• Menopause policies
• Employment law update
• Case studies

18. Join the Rowan conversations
www.facebook.com/RowanConsultancy
@Rowan_Rachel