Experienced Computer Science Engineer with billing, sales and people manager in the field of financial department in Lenovo, AT&T, Unique travel and other international and national companies with wide range of communication skills, negotiations and target oriented.

1. QAISAR SHAMSAN
Curriculum Vitae
Mob: 0551730828
qshamsan@gmail.com
Abstract
I am an Arabic Electrical Engineer with Slovakian citizen who was raised in Abu Dhabi. After 24
years of living in Slovakia - Europe - I decided to come back to live with my family in UAE. I am
currently a resident assisting in setting up a family business and now looking for a full time job. I
have wide experience in sales, billing, finance and people management working with
international companies such as AT&T and Lenovo. I had managerial positions due to my
leadership and communication skills with the ability to speak Arabic, English, Slovak and Czech
languages. I look forward to working in your respectful organization.

2. QaisarShamsan
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ENG. Qaisar Shamsan (UAE Resident)
Citizenship: Slovak Republic (European) Arab Ethnicity | DOB: Dec 2nd
1970 | Billing & Reporting Manager .
Electrical Enginer | email: qshamsan@gmail.com | Mob: 0551730828 | address: MBZ city AD.
OBJECTIVE STATEMENT
Experienced Billing and Reporting manager with people management skills. I’ve worked within AT&T, Lenovo and
other European Companies with multi-cultural environment with HR, sales and financial Experience. Have a proven
track record of developing new business and motivating a team to consistently exceed targets.
EDUCATION
Slovak Technical University Bratislava, Slovakia
Graduated with title Engineer of Computer Science 1990–1995
 5 years study in the branch of Computer Science and Technology
 Project – implementation of new reservation system in international travel agency
Trainigng Courses
 Leadership I & II, Time Management,
 The principles and qualities of Genuine Leadership,
 3 months course of insight team development modules.
 Six Sigma White, Yellow, Green and Orange Belts.
Key Skills
 Strong business development capabilities with European experience
 Experience developing sales and marketing collateral
 Active toastmasters public speaker Object
WORK EXPERIENCE & ACHIEVEMENTS
Unique Travel and Tourism Agency Abu Dhabi, UAE
General Manager 07.2015- Current
 Promoting and marketing the business, sometimes to new or niche markets;
 Managing budgets and maintaining statistical/financial records;
 Selling travel products and tour packages;
 Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism;
 Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in
advance;
 Dealing with customer enquiries and aiming to meet their expectations;
 Overseeing the smooth, efficient running of the business.

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AT&T Slovakia
Senior Billing Analyses and Reporting Manager 07.2010 – June 2015
 Handling the Time & Materials billing of IBM’s client;
 Reviewing weekly Project manager reports – complete and close assigned tickets;
 Reviewing and verifies accuracy of billing and supporting documentation as required;
 Preparing draft invoices for Client Manager’s approval. Creates and prints final client invoices;
 Researching and responding to inquiries regarding billing issues. Maintains billing files with invoices issued and
related correspondence and write-off documentation and reconciliation;
 Preparing monthly journal entries. Reviews all correspondence relating to contracts to validate billing terms;
Assist s with the year-end audit. Executes complex bills in a timely manner.
AT&T Slovakia
Project Implementation Manager (PIM) 02.2009 – 06.2010
 Taking ownership of the delivery of multiple cloud based projects for a number of high profile US clients;
 Able to take responsibility for my own day to day activities and lead my assigned implementation team for the
timely delivery of projects, identifying and implementing solutions for any issues arising along the way;
 Collaborative, focused and have the bigger pictures of client success, the success of the business and personal
success are my drivers.
Lenovo Slovakia
EMEA Incentive and Commissions Team Leader – team of 11 people 09.2006 – 02.2009
 Leading team of Analysts responsible for all EMEA countries in terms of:
 Cooperation with the EMEA I&C Management to implement the new Incentive and commissions rules and
strategies on quarterly bases Quota deployment on country level;
 Ensuring quota letters are deployed quarterly to SRs based on their quota targets;
 Co-Operating with the Sales Managers in terms of Pay Roll documentations preparation;
 Ensuring all SRs details are correctly entered in SAP HR;
 Calculating and ensure Incentive payments are accurately calculated based on several tools and data inputs;
 Ensuring all required sign-offs are collected and stored;
 Highlighting and Reporting to management any out of line situations;
 Business Control Compliance and Audit processes;
 Regular update of data in SAP HR , SAP FI and SAP CO Modules;
 Handling calls/meetings within the I&C and Lenovo in order to negotiate and discuss all open issues;
 Scorecard creation on monthly basses;
 Handling the HR agenda (looking for new candidates, handling interviews and CVs administration, salary set
up).
AT&T Slovakia
SLA Reporting Dept. Manager – team of 8 people 09.2004 – 08.2006
 Managing reporters those creating reports for US and AP clients within deadlines;
 1st
& 2nd
Level of customer support in case of issues in services;
 Handling customers escalations and claims with urgency to be solved;
 Proactively investigation of root cause of proposal issues to insure high quality services and to minimize
unplanned downtimes in customers environments;

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 Proactively calling customers to gain customer’s satisfaction;
 Integration of new tools, associated processes and automating tasks;
 Planning deployment and migration of new projects;
 Standardizing of work environment and find out a mechanism to motivate individuals in order to increase team
productivity;
 Managing quarterly team assessments, awards and salary increasing;
 Handling HR tasks in compliance with the Slovak law of labor;
 Reporting to second line manager on monthly basses;
 Driving and improving of PR within AT&T community.
Textile House For Euro Trade Slovakia
District Sales Manager 08.1995 – 08. 2004
 Exploring new markets and deliver product and services for continued sustainable growth;
 Identifying opportunities by studying consumer requirements; obtained by through market research Identify and
recognize proposal business partners;
 Generating new business through sales leads obtained from different channels of inquiries;
 Initiating sales process by scheduling appointments; understanding account requirements, making initial
presentation;
 Meeting with shortlisted potential customers to convert them to customers;
 Preparing sales proposal and quotations for submission to clients;
 Ensuring that the total end to end sales cycle of every account;
 Providing monthly sales plans to Country Manager;
 Collecting job completion certificate from client and follow up for timely collection of payment;
 Representing the company at trade exhibitions and events;
 Developing and maintaining relationships with customers personally for repeat business;
 Understanding and duly follow all statuary and legal compliances of the company.
ADDITIONAL INFORMATION
Languages
 Arabic: Native
 English: Fluent spoken and written
 Slovak: Fluent spoken and written
 Czech: Intermediate level of comprehension
 German: Basic
Interests and hobbies
Swimming, tourism, football, tennis, hiking, bicycling.
REFERENCES
Available upon request