Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
The 7 Causes Customer Churn and How to Prevent It
Upcoming SlideShare
Loading in …5
×

of

The 7 Causes Customer Churn and How to Prevent It Slide 1 The 7 Causes Customer Churn and How to Prevent It Slide 2 The 7 Causes Customer Churn and How to Prevent It Slide 3 The 7 Causes Customer Churn and How to Prevent It Slide 4 The 7 Causes Customer Churn and How to Prevent It Slide 5 The 7 Causes Customer Churn and How to Prevent It Slide 6 The 7 Causes Customer Churn and How to Prevent It Slide 7 The 7 Causes Customer Churn and How to Prevent It Slide 8 The 7 Causes Customer Churn and How to Prevent It Slide 9 The 7 Causes Customer Churn and How to Prevent It Slide 10 The 7 Causes Customer Churn and How to Prevent It Slide 11 The 7 Causes Customer Churn and How to Prevent It Slide 12 The 7 Causes Customer Churn and How to Prevent It Slide 13 The 7 Causes Customer Churn and How to Prevent It Slide 14 The 7 Causes Customer Churn and How to Prevent It Slide 15 The 7 Causes Customer Churn and How to Prevent It Slide 16 The 7 Causes Customer Churn and How to Prevent It Slide 17 The 7 Causes Customer Churn and How to Prevent It Slide 18 The 7 Causes Customer Churn and How to Prevent It Slide 19 The 7 Causes Customer Churn and How to Prevent It Slide 20 The 7 Causes Customer Churn and How to Prevent It Slide 21 The 7 Causes Customer Churn and How to Prevent It Slide 22 The 7 Causes Customer Churn and How to Prevent It Slide 23 The 7 Causes Customer Churn and How to Prevent It Slide 24 The 7 Causes Customer Churn and How to Prevent It Slide 25
Upcoming SlideShare
Empowering Customer Success Managers as Adoption Coaches
Next
Download to read offline and view in fullscreen.

36 Likes

Share

Download to read offline

The 7 Causes Customer Churn and How to Prevent It

Download to read offline

Customer churn is problematic for most every company. Even if your churn rate is below 1% each month it's still taking a very significant chunk out of your revenues. Customer success teams can use this presentation to get their arms around what causes churn and what they can do to prevent it.

From customer on-boarding to customer marketing, from overselling to customer service there are many customer touch-points that can trigger the experience and emotions that lead to churn. Use this presentation to develop a strategy that segments the customer lifecycle and the typical causes of churn. Then consider the recommended tactics that can help you drive down your customer churn rate.

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all
  • TaraRichardson14

    Dec. 22, 2020
  • leighgunnels

    Nov. 22, 2019
  • TamiBenson2

    Oct. 3, 2019
  • HoangCamVu

    Feb. 18, 2019
  • triyosigirinda

    Jan. 16, 2019
  • ShinJara

    Dec. 18, 2018
  • JenniDolick

    May. 12, 2018
  • henriquehensel

    Aug. 8, 2016
  • thomasjjacobsen

    Aug. 3, 2016
  • cunniet1

    Feb. 4, 2016
  • OlivierHenet

    Jan. 6, 2016
  • NaseerAntapur

    Nov. 23, 2015
  • RestyHalida

    Nov. 5, 2015
  • MarkSilver3

    Oct. 12, 2015
  • mgourinath

    Aug. 14, 2015
  • xxx16xxx

    Jul. 19, 2015
  • BobBrooijmans

    Jun. 10, 2015
  • BJFloydTingzonQuimba

    Jun. 3, 2015
  • PatrickJohnAclera

    May. 15, 2015
  • NiazMohammad1

    Apr. 2, 2015

Customer churn is problematic for most every company. Even if your churn rate is below 1% each month it's still taking a very significant chunk out of your revenues. Customer success teams can use this presentation to get their arms around what causes churn and what they can do to prevent it. From customer on-boarding to customer marketing, from overselling to customer service there are many customer touch-points that can trigger the experience and emotions that lead to churn. Use this presentation to develop a strategy that segments the customer lifecycle and the typical causes of churn. Then consider the recommended tactics that can help you drive down your customer churn rate.

Views

Total views

13,745

On Slideshare

0

From embeds

0

Number of embeds

8,234

Actions

Downloads

308

Shares

0

Comments

0

Likes

36

×