1. Pravinesh Chand
17 Cory Avenue
Padstow NSW 2211
Mobile: 0448 454 952
Email: pravin_chand@hotmail.com
Other languages spoken: Hindi
CAREER GOAL
To grow and learn how I can best serve people from disadvantaged backgrounds.
To maximise the effect that I can have on society by supporting those who need assistance to function
effectively, in particular those people who have disabilities.
FORMAL QUALIFICAITONS
Certificate IV in Disability
TAFE NSW
May 2005
Bachelor of Operations Management
University of Western Sydney
2003 – 2005
24 subjects completed
CAREER EXPERIENCE
DISABILITY SERVICES AUSTRALIA
October 2008 – March 2016
Line Manager (Lifestyle and Day Options Centre) September 2015 – Current
 Amalgamated responsibilities as outlined below for Lifestyle and Day Options Manager
Regional Manager (Acting Role) April 2015 – August 2015
 Support and guide Line Managers and Team Leaders/Coordinators to develop themselves, create
an effective work environment and work in accordance with DSA values and policies
 Region consisted of 12 direct reports, 4 Line Managers, 1 Registered Nurse, 7 Accommodation
sites, 4 Day Options Centres and over 80 Self Directed Services customers.
 Project management and planning with strategic and business focus
 Develop and manage budget; review and assess financial targets and implement action planning
 Presenting NDIS Customer Network Sessions to variety of audiences, providing information and
examples of reasonable and necessary supports
 Role model the Customer Service Charter
 Contribute to the planning, development, review and continuous improvement of organisational
systems, policy and practice.
 Effectively communicate with all parties and help create an environment of respect, confidence
and trust
 Adhere to all legislative requirements and work in accordance to the National Standards for
Disability Services and DSA’s Vision, Purpose & Values
 Recruit staff that will role model DSA values and Customer Service Charter
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2. Day Options Manager (February 2012 - October 2013)
 Develop and manage roster systems that effectively utilise the skill of the Coordinators and
support staff while maintaining integrity and viability of each location’s budget and resources
 Consult with Regional manager and professional networks to source new opportunities for
funding and service provision in line with DSA Strategic Planning.
 Maintain the day to day operation of the Quality Management System
 Role model the Customer Service Charter
 Review outcomes of Zoning with coordinator and Practise Manager and report to Regional
Manager of success planning
 Ensure staff employment conditions meet organisational obligations under all relevant
legislation.
 Provide guidance to support staff, accessing the skills and knowledge of Senior Management
when needed
 Conduct regular Coordinator meetings to provide a forum for consultation, participation and
evaluation
 Support Coordinators and front line staff to establish and maintain effective lines of
communication with parents, families, carers, and advocates and other service providers
 Provide support to Coordinators and assist in planning with consultation of Practise Manager
 Closely monitoring behaviour intervention plans developed by clinicians and provide feedback as
necessary.
Lifestyle Manager (September 2010 - April 2015)
 Managed transition of 15 customers from devolution of Fairholme (part of Epilepsy Association)
to ADHC funded group homes in Sydney’s inner west managed by DSA.
 Manage staff and associated activities in conjunction with Disability Standards
 Ensure the support provided meets the needs of those receiving Lifestyle Support in line with
company requirements
 On call duties to provide assistance to 21 Lifestyle sites
 Quality assurance implementation and monitoring in accordance with company guidelines in
conjunction with quality practices and logging audit results via Corrective Action Request
(Advent Manager)
 High level of service to staff, management and individuals
 Support and supervision of Team Leaders
 Rostering and HRSS Exolvo & Pay Global
 Adhere to budget guidelines
Team Leader (October 2008 - September 2010)
 Positive approach to manage challenging behaviour
 PCP Person Centred Planning approach
 Monitor an implementation of existing policies and procedures
 Ensure the privacy and confidentiality of all individuals information
 Ensure staff perform their designated duties in an effective and reliable manner
 Prepare and alter teams roster in fair manner
 Ensure all reports and activity outcomes are completed and provided to management
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3. ALLEVIA INCORPORATED ASSOCIATION
June 2001 – October 2008
(Formerly Bankstown Handicapped Children’s Centre Association)
Team Leader (August 2005 – October 2008)
Responsibilities related to residents
 Work both collaboratively and independently to plan and implement Individual Service Plan
(ISP). This involves:
o planning and implementation of specific training programs
o active behavioural management
o monitor individual resident programs
o identify needs and make recommendations for ISP and lifestyle programs
 Ad hoc supervision of residents
 Review and evaluate programs to ensure the needs of residents are being met
Responsibilities related to staff
 Effectively supervise residential care staff
 Prepare staff rosters and submit for approval
 Undertake staff performance appraisals
 Conduct meetings and ensure minutes are kept
 Frequent and effective communicate with staff on behalf of the Cluster Manager
 Provide support to staff, ensuring that policies & procedures are followed and create an
environment where they can provide excellence in care
Overall responsibilities
 Respect the ideas and opinion of all staff and residents
 Provide constructive feedback to the Cluster Manager on ideas and information
 Open and honest communication with all staff and residents
 Act as a good role model to staff and residents and maintain a high standard of professionalism
in all aspects of the role
 Maintain a safe working environment for staff and residents
 Act as a mentor and support to staff
Residential Care Worker (June 2001 – August 2005)
 Assist residents in gaining social and practical skills
 Assist residents with their personal care, health care and hygiene skills, whilst promoting
independence
 Encourage residents to develop their own social networks, to develop and sustain friendships
and to integrate into the local community
 Complete daily progress notes
 Participate in the implementation of programs for individual residents which promote new skills,
quality of life, communication skills and independence
 Implement all routines and procedures that are in place in the group home or respite house
CALVARY HEALTH CARE SYDNEY (WARRINA DEMENTIA DAY CARE CENTRE)
2004 – 2007 (Casual Part time)
Coordinator/Manager
 Assist in providing a comprehensive behaviour group approach to management and orientating
the day care program using behavioural modification approach
 Managing the service staff
 Ensuring the effective provision of therapeutic and respite activities for clients with dementia
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4.  Monitoring the health needs of the clients and liaising with clinicians and General Practioner as
appropriate
 Providing education and support to Carers on an individual and group basis
 Ensuring effective and efficient use of resources
 Providing a safe environment for clients, staff and volunteers.
 Ensuring adherence to Occupational Health & Safety and Rehabilitations legislation and other
legislation as appropriate
MCDONALDS CORPORATION LTD
1995 - 2006
First Assistant Manager/ Second Assistant (Part time 2002 – 2007 / Full time 1999 - 2002)
 Ensure the highest level of customer service is maintained at all times
 Ensure adequate staff training and counselling
 Manage product inventory & store supplies
 Attend to customer concerns and queries with correct information
 Ensure adequate shift planning and participate in rotating roster
 Organise and prepare for Safety Committee meetings
 Providing Quality Service Assurance (QSA)
 Act as a good role model to staff and customers and maintain a high standard of professionalism
in all aspects of the role; Act as a mentor and support to staff
 Maintain a safe working environment for staff and customers
Crew Chief (1995 - 2002)
 Supervising front and back area crew
 Ensure adequate shift planning and participate in rotating roster
 Assist Store Manager with their duties
ACHIEVEMENTS
 Hosted a delegation from the Singaporean Ministry of Social and Family Development. The
delegation was visiting Australia to learn about socially inclusive support services for adults with
intellectual and sensory disabilities and autism spectrum disorder (April 2015)
 Selected and participated in DSA High Potential (Executive Coaching) Program (2014/2015)
 Established a brand new DSA Day Options Centre which has now been successfully running for 3
years (2013)
 Owner/Builder Licence (2006) and subsequent design and construction of new home
 Motorbike riding course (2006)
 Touch Football Association - 1st
place in Grand Final 2005
 Touch Football Association - Grand Final Premiers 2001, 2002, 2003, 2004
INTERESTS
Motorbike riding, Football, Music, Property Investment & Development
REFEREES
Ms Jo Kernot
Regional Manager, CSS
Disability Services Australia
P: TBA
Mr Gordon Wilkins
General Manager, Human Resources
Disability Services Australia
P: TBA
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5. EDUCATION AND TRAINING
Higher School Certificate
Busby High School
1998
Positive Behaviour Support (February 2016)
Speak up Follow up (February 2016)
Influencer Training (January 2016)
Social Media Usage Policy (December 2015)
Crucial Conversations Training (July 2015)
DISC Training (April 2015)
Cops and Court (August 2014)
Development Excellence Program - Manager (June 2014)
CARS Systems (June 2014)
Respect & Equity in Workplace (May 2014)
Manager Awareness: Mental Health Workplace (March 2014)
Non Violent Crisis Intervention (December 2013)
Customer Service (July 2013)
NDS NSW Annual Conference (February 2013)
Senior First Aid Course (COMSEC Global Training - January 2012)
Manager as a Coach (March 2012)
Person Centred Paths & Maps (December 2012)
PART Refresher (August 2012)
Harvard Manage Mentor (September 2011)
Situational Leadership (June 2011)
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6. Occupational Health & Safety (May 2011)
Juvenile Criminal Justice (April 2011)
Performance Management (November 2010)
Epilepsy Awareness Education (Epilepsy Action Australia - July 2010)
Dementia Training (September 2010)
Person Centred Active Support (July 2010)
Supervisor Program (May 2010)
ADHC Behaviour Policy Training (December 2009)
EEO for Staff (December 2009)
Leading a Team (Prince of Wales Hospital - December 2007)
Occupational Health & Safety for Managers (Sydney Children’s Hospital - October 2004)
The Reflective & Resilient Manager (St George Hospital - September 2004)
Performance Management (Prince of Wales Hospital - September 2004)
Managing Manual Handling (Sydney Eye Hospital - October 2005)
Managing Plant & Equipment Hazards (St George Hospital - November 2005)
Introduction to Challenging Behaviour (Petrie Craig Pty Ltd, Condell Park - July 2001)
Protective Behaviours (Petrie Craig Pty Ltd, Bankstown August - 2001)
Mental Health & Mental Illness (Petrie Craig Pty Ltd, Bankstown - October 2001)
Managing Aggression in the Workplace (Petrie Craig Pty Ltd, Bankstown - November 2001)
Basic Operations Management (McDonalds Head Office Thornleigh - 2001)
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