1. PRATHAMESH NAYAK
Mobile: 0420710726
Address- 32-38 burton street, Sydney student living, L-25, Concord- 2137.
E-Mail: Prathamesh.nayak@bluemountains.edu.aus
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OBJECTIVE
A highly motivated and proactive hospitality student with a passion for service & excellence, seeking the
position of a part time food and beverage attendant at your reputed organization to learn and adapt with
the trends in the hospitality industry in Australia.
PROFESSIONAL EXPERIENCE
Zaffran Fine dine / BBQ Restaurant - Current
Food and beverage attendant
*Order taking and suggestive selling
*Hosting
*Customer Service and complaint handling
*Food and Wine service
*Setting up the restaurant before service.
*Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Yum! Internationals (KFC), India - Jun 2012 to September 2014
Asst. Restaurant manager
*Recruitment and training of staff
*Roistering
*Customer service and complaint handling
*Ensured health and food safety codes are maintained and safety and security policy and dress code is
followed.
*Forecasted weekly sales and created a plan to achieve sales
*Supervised food preparation, service operations during peak hours.
*Assisted counter servers and food production workers during rush hours.
*Generated and reviewed daily and weekly business reports
*Managed weekly inventory
*Conducted periodical audits to ensure optimal performance of the restaurant.
INDUSTRIAL TRAINING
ITC Grand Central, India (Starwood luxury collection, 242 rooms) - Dec 2010 to Mar 2011
Trainee
1) Food and beverage department – (2 months & 20 days ) –
*Undertook general waiting and service duties.
*Ensured excellent and professional client service at all times.
2. *Responsible for preparing the restaurants before for shift.
*Weekly stock take
*Assisted the in room dining staff to serve orders.
*Set up, stock, and maintain work areas.
2) Kitchen department – (1 month) –
*Worked with the bakery chefs for production and decoration of cakes and dessert during the peak
Christmas period.
*Worked in the commissary department for preparing mis-en-place for different departments of the kitchen.
*Maintained hygiene standard throughout the shifts.
3) Housekeeping department-(1 week)-
*Room attendant.
*Houseman
4) Front office department-(3 weeks) –
*Customer complaint handling.
* Greeting and escorting the guest.
*Porter
5) Training department – (10 days) –
*Assisting the training manager for creating a weekly schedule for trainee as per the requirement of the
hotel.
*Assisting the training manager to keep track of the progress of each trainee
*Listen and note the grievance of the trainees if any and address the same to the training manager.
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EDUCATION
*Currently pursuing Masters in international hotel management, Blue Mountains international school of
hotel management, Sydney *2015-2017.
*Bachelor of Science in Hospitality & Hotel Administration, Institute of Hotel Management, Mumbai
(India)
2009-2012
*RSA- NSW
LANGUAGE SKILLS
*Fluent in English and Hindi
ACHIEVEMENTS
*Appreciated several times for providing excellent customer service
*Received credits for achieving above the expected sales target
*Awarded credits for providing effective training to the staff
