Prashanth Mallampally has over 2.9 years of experience administering Microsoft System Center Configuration Manager (SCCM) 2007 and 2012 across multiple sites and over 12,000 workstations. He has experience performing software distribution, patch management, and troubleshooting client and server issues. Prashanth is ITIL V3 Foundation certified and received training in SCCM 2007, SCCM 2012, System Center Orchestrator, and Microsoft Azure implementation.

1. Prashanth Mallampally
Email:prashanth.mallampally@gmail.com
 91-9989384775
Profile At glance
• 2.9 years’ experience in Microsoft Systems Centre Configuration Manager (SCCM) 2007 and
System Centre 2012.
• Trained in SCCM 2007 and SCCM 2012.
• Trained in System Center Orchestrator.
• Trained and Certified in Microsoft Azure Implementation.
Work Experience
IT Analyst July 2012-Present
System Analyst Unisys India Pvt Ltd.,
With Good understanding of the SMS/SCCM infrastructure including boundaries, site server roles,
and parent/child relationships in order to troubleshoot issues.
Administering/Supporting around 9000 Workstations: 1 central site - 3 primary sites.
 Perform Software distribution and ensure successful deployment to end assets.
 Patch management of servers and end user estate along with troubleshooting.
 Performed thorough checks on the server, to confirm server operations, checked services,
analysed logs to check the communication from the new server to primary server and vice versa,
also checked server’s communication with its clients.
 Setting up new packages along with creating Collections and Advertisements.
 Creating simple query based Collections.
 Monitor, Diagnose and remediate client/server problems.
 Administered servers for client/agent installations.
 Handle L2/L3 operations on SC 2012
 Health checks on SC 2012 servers and remediation.
 Collection of Inventory.
 Troubleshooting client connectivity and package installation issues by analysis of logs.
 Working on incidents logged by end users as a daily activity.
 Fixing operational issues and performing transfer/installation/un installation of applications.
 Performing WMI repair, reinstallation of client.
 Used SCCM Client Centre as 3rd
party tool to connect to clients and remotely work on them.
 Create new groups, add users and grant permissions.
 Good understanding of SCCM 2012 architecture, operations and management.
Administering/Supporting around 12000 Workstations: 1 central site - 16 primary sites.
 Perform Software distribution and ensure successful deployment to end assets.
 Patch management of servers and end user estate along with troubleshooting.
 Performed thorough checks on the server, to confirm server operations, checked services,
analysed logs to check the communication from the new server to primary server and vice versa,
also checked server’s communication with its clients.
 Monitor, Diagnose and remediate client/server problems.
 Administered servers for client/agent installations.
 Handle L2/L3 operations on SCCM 2007
 Health checks on SCCM 2007 servers and remediation

2. Administering/Supporting around 1000 Workstations: 1 Standalone primary.
 Perform Software distribution and ensure successful deployment to end assets.
 Patch management of servers and end user estate along with troubleshooting.
 Performed thorough checks on the server, to confirm server operations, checked services,
analysed logs to check the communication from the new server to primary server and vice versa,
also checked server’s communication with its clients.
 Monitor, Diagnose and remediate client/server problems.
 Administered servers for client/agent installations.
 Handle L2/L3 operations on SC 2012
 Health checks on SC 2012 servers and remediation
Certifications
• ITIL V-3 Foundation – Year 2014.
• Microsoft Azure implementation – Year 2015
Software Exposure
 SCCM Client Centre, Collection Membership Wizard, Remote Exec Tool.
 Operating Systems: MS Windows XP/Vista/7, MS Windows Server 2003/2008.
 Virtualization: VMware Workstation/Player.
 MS Office 2003/2007/2010.
 Active Directory 2003
 Ticketing Tools: BMC Remedy ITSM. HP Service Manager
 Languages: C,C++
EDUCATION
JNTU University, PRRM Engineering College Hyderabad 2010 pass out
Bachelor of Engineering: Mechanical Engineering
Board of intermediate education, Narayana jr college Hyderabad 2006 pass out
Math’s, physics chemistry
Secondary school of education, All saints high school Hyderabad 2004 pass out
1-10th
standard, all subjects

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